Onside System Administrator Resume

TECHNICAL SKILLS

Operating Systems: Windows 98, 2000, XP, Vista, Windows 7, Windows 10, Windows server 2003, 2008, 2008 R2, 2012 and 2012 R2.

Email: MS Outlook, OWA, OMA, Lotus Notes

Applications: Symantec Antivirus, MacAfee, Kaspersky, Cisco VPN, Jupiner Networks, MS Office, Microsoft Defender, WatchGuard Firebox, Trend AV, VMware, ARCserve Backup, LANDesk, IIS.

Remote Connection Software: Remote Desktop, Terminal Services, LANDesk, PC Anywhere, Track - it

Hardware: Laptops and Desktop (Dell, HP, IBM, Lenovo, Gateway) Servers (HP, Dell) Mobile devices (IPhones, IPads, Droids, Black Berry) and Printers (HP, Lexmark and Zebra)

Networking Hardware: Linksys, Netgear, Watch Guard Firebox, Juniper, Cisco.

PROFESSIONAL EXPERIENCE

Confidential

Onside System Administrator

Responsibilities:

Provide support to over 30 Shop Rites Member Head Quarters with their server infrastructure and networks.
Troubleshoot and fix servers software and hardware issues.
Configure new servers to replace old servers.
Reconfigure DNS, DHCP, Files permissions and shearing configuration on existing servers.
Configuring and administer clouding backups.
Implement Group Policies depending of the infrastructure needs.
Troubleshoot and work closely with the networking team to define and fix network issues.
Set up IIS configuration to transfer financial reports to the stores owners.
Patch servers using LANDesk.
Interact with Help desk and other teams to assist in troubleshooting and identify root cause of problems and follow up to completion.
Develop and implement test plans to verify installation, upgrades or repairs, including back-out plans.
Watch for email alerts when not on-duty along with the rest of the team to identify and fix problems, and avoid downtime during business hours.
Update clients with needed updates for applications our group supports,
Create project Plans, present the plan and execute to migrate member’s server from their own domain to wakefern’s domain.
Troubleshoot networking issues at the member’s sites.
Follow up with different departments outstanding issues.
Assist member of the Desktop support group with any escalations issues.
Keep up good communication and relation with all the members’ contacts.

Confidential

Onside Desktop Support/Windows Engineer

Responsibilities:

Provide support to Veterinarian Doctors and office users using the following equipment: Desktop, Laptop, Think Clients, servers (Lenovo, Dell, HP, Acer, Sony) running Windows XP, Windows 7, Windows Server 2003 and 2008, Outlook 2010, Microsoft Exchange 2010, HP printers, Lexmark Printers, Black Berry.
Maintain the Animal Medical Center Active Directory configuration with over 700 Users and 15 OUs (Organization Units).
Create Domain accounts providing the access needed depending of the department and functions of each employee.
Update, create and modify policies in the Jupiner network firewall software to meet the business needs.
Reserve and configure new network devices with static IP Address in our DHCP server.
Troubleshoot network issues, define and fix.
Troubleshoot, define and fix HP and Dell servers software and Hardware issues.

Confidential

Desktop Support/Junior System Administrator

Responsibilities:

Provide desktop support to corporate and warehouse user thru the United States, Canada and Europe with the following equipment: Desktop, Laptop, server (IBM, Lenovo, Dell, HP) running Windows XP, Windows 7, Windows Server 2003 and 2008, Lotus Notes Client 7.3 and 8.5,Lotus Notes Domino 8.5, SAV, Citrix, HP printers, Lexmark Printers.
Maintain Confidential Groups’ Black Berry Enterprise Server with over 150.
Maintain Confidential Groups’ Active Directory configuration with over 500 Users and 30 OUs (Organization Units).
Deploy laptops, desktops and printers into corporate and Warehouse environment.
Create Domain account, Lotus Notes accounts for new employees and provide the access needed depending of the department and functions of each employee.
Keep inventory of new and existent equipment.
Daily and weekly backup of the SQL 2000 server, file server, Lotus Notes Server and 17 VMware’s servers, using Symantec net backup 6.5.3.1.
Restore and recover data using the daily and Weekly backup.
Send backup Tapes and Hard Drives to the DR site.
Test and approve windows updates using WSUS server.
Update, create and modify policies in the Watch Guard firewall to meet the business needs.
Troubleshoot LAN, WAN and MPLS network issues define and fix.

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