SUMMARY

• Insightful, results - driven IT professional with notable success conducting a broad range of corporate IT initiatives while participating in planning, analysis, and implementation of solutions in support of business objectives.
• Excel at providing comprehensive network and systems analysis, effective communication skills, project management, and a complete knowledge of operating systems.
• Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support.
• Thorough knowledge and understanding of inpatient and outpatient clinical care delivery, change management planning, systems deployment and processes.
• Broad understanding of ARRA MU1 and MU2 requirements.
• Outstanding project and program leader; able to coordinate and direct all phases of project-based efforts while managing, motivating, and guiding teams to add value to operations.

TECHNICAL SKILLS

Platforms: Windows Server/Client, UNIX/Linux, Mac OS, VMWare ESXi, Oracle 10g/11g

Tools: LAN Manager, Checkpoint Firewall, Norton Firewall, McAfee/Norton Virus Protection Utilities, Cisco, F5, and Array Load Balancers, HP OpenView,, Active Directory Exchange Server, MS Office Suite, PC Anywhere Veritas Backup, Remedy

SPECIALTIES: Healthcare Information Systems Consulting, Project / Program Management, Training, Curriculum Development, Support, Implementation (Design, Build, Validate), Process Improvement, Analyst, IT, Information Systems, IS, Meaningful Use, ARRA, Optimization, Standardization, Upgrades, Physician Training, Go-Live Support

CERNER: Knowledge of CORE build including HNAUser, Event sets, Charting, Billing, FSI, OPS jobs, etc. Knowledge with multiple Cerner applications including mPages, PathNet, PowerChart, PowerPlans, SQL, PowerOrders, Care Documentation, PowerNote. Knowledge and experience writing reports and rules against clinical work flows

MEDITECH CS/6.x ITS: MEDITECH ADM - Admissions, MEDITECH AOM - Ambulatory Orders, MEDITECH ARM - Authorization, MEDITECH CWS - Scheduling, MEDITECH EDM - Emergency Care, MEDITECH NUR - Nursing, MEDITECH OE - Order Entry, MEDITECH OM/POM - Orders, MEDITECH PCI/PCS - Patient Care

MCKESSON: Star, Paragon, Horizon Lab (HLAB), CPOE, Horizon Expert Documentation (HED), Horizon Expert Orders (HEO), Meds Manager (HMM), PATHWAYS Health Scheduler (PHS), AdminRx, Horizon Physician Portal 13.2.2 (HPP), Horizon Clinical Infrastructure (HCI), Health Summary (HHS), Horizon Ambulatory Care (HAC), Horizon Physician Folder (HPF), Horizon Homecare, Emergency Care (HEC) / ED Tracking Board, Clinical Query/Business Objects

OTHER: Allscripts SCM, Siemens Soarian Clinicals; Zynx; Business Objects/BOXI; ARIA Oncology Information System; GE Centricity; HL7, Crystal Reports, ICD-10

PROFESSIONAL EXPERIENCE

SYSTEMS ANALYST

Confidential

Responsibilities:

• Functions as enterprise-wide System Administrator/Technical Expert for One Content v17. Emerging as Technical Expert/System Administrator for EPIC as well. Controls primary database for users by granting and/or withdrawing access to HPF, 3M, Nuance applications. Creation and Maintenance of User Views/Roles within system. Creation and Maintenance of User Access (adding, changing and deleting access)
• Manages bar code assignments for all downtime and/or non-HER patient care forms. Performs continual high-level monitoring of system functionality for EPIC, Horizon Patient Folder, 3M Encoder, Nuance, Electronic Birth Certificate and File Trail software applications. Creates and maintains HPF workflow throughout institution. Assesses manual workflow and determines when automation electronically facilitated through HPF. Reviews requests for workflow programming and determines feasibility of implementation. Makes recommendations for areas where workflow would increase efficiency. Designs, builds and maintains HPF complex workflow matrixes. Maintains direct communication with McKesson for HPF when assistance is required.
• Resolves accounts in one or more assigned HPF/MPF work queues (e.g. Cancelled Accounts, Unknown Documents, Facility HIM, Workflow Trigger and Coding Pend for Queues), which requires research and analysis to determine the appropriate action to be taken.
• Resolves unbilled accounts which is critical to revenue cycle management; may spend significant time researching and analyzing while utilizing EPIC, One Content and HPF/MPF; determining which issues belong to which department, working with the appropriate department, following up with the department or physician to clear the accounts, and ensuring the accounts move through the system.
• Perform system build activities (add, change, delete) as needed.
• Test, code, debug, implement and document programs or technical configuration.
• Ensure programs meet technical standards.
• Perform technical application configuration and run reports at user request.
• Design and execute unit, system and integration test plans for new reports developments and releases.
• Participate in daily status calls and weekly meetings.
• Perform routine system operations and maintenance tasks.
• Work closely with various teams to help resolve escalated support calls from the Service Desk.
• Identify the causes of defects and systematically remove them to prevent future reoccurrence.
• Provide end-user support such as one-on-one product assistance, demonstrate functionality of products, addressing questions and identifying or correcting issues with product usage.
• Report problems with workflow, build and software to the appropriate teams.
• Identify and report any problems or issues.

COMMAND CENTER SUPPORT LEAD

Confidential, Nashville, TN

Responsibilities:

• Serves as the primary application support contact and customer liaison for implementations of Cerner’s Core functionality with an additional focus in Cerner Command Language (CCL) Discern Rules, and mPage development & maintenance. Assist with the life cycle of these and related applications including planning, implementation, testing, training, education, and end-user support.
• Cerner Consultant for Cerner Ambulatory/CPM Go-Live Go-Live CPM PharmNet, PowerChart/CPOE, and CareAdmin. Consult, design, build, test, audit, and implement for new Cerner projects. Go-Live Support
• Applied Cerner's consulting methodology and guided continued optimization throughout client projects specifically focused on PowerChart Ambulatory
• Consulted with client through the design of clinical processes, solution workflows, and successful adoption that led to achieved values and key performance indicators Delivered onsite client support resulting in upwards of 100+ hours to a multitude of locations within varying stages of conversion to meeting federal mandates and guidelines for Meaningful Use requirements
• Work in conjunction with clients in a liaison capacity to maintain a healthy relationship by directing weekly call regarding solution functionality and capabilities.
• Engaged in all integration, build, testing, and troubleshooting needed for successful client conversion to meet and maintain Meaningful Use mandates. In absence of Solution Architect, tasked with spearheading these initiatives.
• Engaged with clients in a timely manner to provide solutions to complex problems within the Ambulatory setting
• Involved in streamlining several processes within the Support space to improve team productivity while improving client satisfaction

SENIOR APPLICATIONS ANALYST

Confidential, Kirkland, WA

Responsibilities:

• Remote client support of PowerChart, Orders, Documentation, Care Administration, Computerized Physician Order Entry, PowerPlans, Plans of Care, Care Compass MethodM and Core Code Builder project experience
• Troubleshooted issues by using Cerner build tools such as CCL, PrefMaint, HNAUser, Bedrock, & CernerPracticeWizard
• Provides front line support for PM and/or EHR system - Allscripts and TouchWorks.
• Participates in selected PM and EHR full life cycle system deployments as assigned.
• Responsible for ensuring operational efficiency and data integrity of the Cerner. The main responsibilities to achieve this include understanding of Cerner HNA tools to provide production maintenance (design, build, test and document). Additional responsibilities include, but are not limited to project installation support, documented process flow improvements, table/profile building, application training/education, post installation support, end-user support and communication, computer operations support, and participation in future application implementations or enhancements
• Responsible for the technical support specializing in Pathways, Change (McKesson) HomeHealth and Hospice, Practice Partner, Meditech, Physician Portal, PACS. Seeks input on prioritization of tasks from manager with ability to work on multiple projects and objectives simultaneously. Participates in implementation and post-implementation processes.
• Build, configure, test and deploy HLAB features/functions and configuration changes
• Assess changes required: Configuration, Build, Workflow, Education, Management/monitoring.
• Build or modify tables per Implementation Guide.
• Test: Unit test new feature setup, Test inbound and outbound messages, Test integrated workflow.
• Develop educational material. Train end users/leadership Activate: Review activation considerations and assist in developing a plan.
• Provide end user support during activation.
• Participates in the review, design, development and testing of Clinical Applications and workflow. Participates in the development, maintenance and management application guides, change requests and other documents and logs.
• Provide Tier 3 technical support of assigned application for Helpdesk and site users. Perform thorough analysis of application specific updates/upgrades by testing updates in a dev/QA environment, ensure proper QA performed and submit change control requests once ready for production.
• Work closely with database administrators and App Engineering to troubleshoot SQL Server issues, test database updates, and provide them with application specific knowledge when necessary. Assist with major projects within IT, providing application configuration knowledge when necessary
• Thoroughly document application configuration processes and procedures. Assist development/business analysts with analyzing project requests to determine feasibility and gather requirements. Application and/or workflow discovery.

PROJECT MANAGER

Confidential

Responsibilities:

• Work with payers and providers to manage, implement, test and deploy systems that provide increased efficiency, process improvements and high quality outcomes. Interpret and monitor payer specific requirements to include CMS HOPPS, NCCI and OCE edits, updates and bundling rules, as well as HSCRC regulations is required. Assist in interpreting, translating and communicating LCD and NCD carrier-specific guidelines. Ensure that workflows/departments operate within CMS, TJC regulations/standards
• Project tested claims with the top 35 electronic clearinghouses. Built and executed a 696-task ICD-10 integrated business and technical project plan. Utilized Highpoint Solution's ICD-10 Appliance master data solution that creates a single business process management layer with centralized rules, mappings and is pre-populated with ICD-9 and ICD-10 CM and PCS codes and GEMS and Reimbursement mappings.
• Planned for ICD-10 remediation for Blue Cross of Alabama and Florida departments including: claims payment, provider services, medical quality management, systems remediation, reports remediation, policies and procedures, systems testing, medical management, special investigations, risk adjustments, training, ICD-10 crosswalks, customer service, provider contracts and EDI.