TECHNICAL SKILLS

Protocols: Frame Relay, ISDN, NAT/PAT, SIP, MPLS, EIGRP, BGP, OSPF, IS - IS, RIP, ARP, STP, VTP, 802.1Q, ACLs, IPSEC, VRF

Applications: Eclipse, Dia, Visio, LaTeX, Scratch, MRTG, Apache, Tomcat, SVN, Wireshark, Ethereal, GNS3, RedPrarie, BMC Remedy, SAP Solution Manager, NMap, Cacti

Language Skills: English, German, Turkish and elementary French

PROFESSIONAL EXPERIENCE

Confidential

Network Manager

Responsibilities:

• Maintained and managed all the network equipment including Alcatel Switches (6250, 6450, 6850, 6900 ) Juniper Firewalls, Fortinets and Infoblox
• Working on International / Local WAN Projects and coordinating with different Service Providers to ensure the full connectivity during the cutover migrations.
• Supported RSA Secure ID hardware / software tokens globally around the world.
• Working with over 35 Level 3 Architects to support over 40 countries LAN/WLAN and Network Security service requests and incidents, achieved SLA levels from SAP Solution Manager ticketing system.
• Full accountability for managing day to day network changes, including site-to-site VPNs and firewall changes and hardware or software modifications.

Confidential, Dallas, TX

QA Test Lead

Responsibilities:

• Enterprise QA Infrastructure plan strategies, test approach, test cases, defects, problem descriptions and status reports on high level.
• Coordinating and leading projects involving storage (EMC Vplex, Recover Point migration / NetApp conversion) and Network Infrastructure (Cisco ISE 1.4 Upgrade)

Confidential, Philadelphia, PA

Sr. Technology / Test Lead

Responsibilities:

• Validate new and existing features and evaluate end-to-end system performance for Video On Demand (VOD) software and hardware in an Agile environment.
• Troubleshoot application and system defects with databases, billing systems and components log tracing / debugging through UNIX.
• Projects involve electronic sell through (EST) and converged event management platform (CEMP) testing.

Confidential, Houston, TX

Sr. Network / VoIP Engineer

Responsibilities:

• Provided tier 3 support assistance of 50 different clusters over 150 sites including service restorations and service requests of the customers’ Cisco Unified Communications Manager (CUCM), CUE, CUC, CER, IPCC/UCCX environments. Hands on and mentoring and systems and client support.
• Escalation point in troubleshooting issues on the Voice over IP network to include CUCM issues, Gateway issues, and other common issues impacting voice operation and quality (call flow/routing and related voicemail issues). For Contact Center troubleshooting and ISR dedicated routers, worked on components such as deploying new system features and end user requirements.
• Heavily worked with the Cisco protocols supporting voice as well as the system features and functionality of the CUCM and UCCX products. For example assisting in providing ongoing support for Public Switch Telephone Network (PSTN) interfaces including FXO/FXS, T1, and ISDN. Also worked integrations of various IP-based PBXs and gatekeepers which could utilize Inter-Cluster trunks, H.323, SCCP, MGCP and SIP.
• Responsibilities include: design/troubleshooting/implementation in Cisco VoIP Networks, disaster recovery solution, Configuration/Troubleshooting of QOS settings (LLQ on WAN or MQC on Access switches) for voice and documenting all incidents and problems within an incident management system ITIL (BMC Remedy)
• Hands on / versed in different Versions of Call Manager (e.g. 4.1, 5.1, 6.1, 7.0, 7.1, 8.5 etc.) Unity (4.2, 5.0, 7.0), Cisco Unity Connection (1.2,2.0,7.1,8.5,8.6) Configuration, Administration for IPCC (4.0,4.5,5.0,7.0,8.5), CER (7.1,8.5) ARC Console (5.0,6.0)
• Integrated Microsoft O365 Voicemail to Email functionality on CUC for multiple sites

Confidential, East Hanover, NJ

Network Solutions Administrator

Responsibilities:

• Coordinating with different vendors and solve application issues and troubleshooting issues with windows domain migrations and SQL servers and IIS as a Network Solutions Administrator.
• Lead with Planning and evaluating firewall changes and supported the actual cutover processes, migration, validation and testing on new Vmware and SQL servers.

Confidential, FL

Network / Systems Engineer

Responsibilities:

• Provided Windows 2003 Active Directory administration and Domain controls, create domain users accounts for new users and temporary users of internal domain, ensure users conform password policies, restrictions and all other IS policy guidelines.
• Redesigned production and internal network infrastructures to improve reliability and manageability. Created and managed VLANS, VTP, route maps, ACLs and redistribution.
• Monitored bandwidth and network activity by analyzing information provided by packet sniffers such as Tcpdump, Ethereal and Wireshark.
• Configured MRTG to ensure both effective and efficient network operation and edited with PERL through UNIX

Confidential, New York, NY

Systems Analyst

Responsibilities:

• Organized, maintained and ensured maximum connectivity of different types of servers Dell PowerEdge 1800-2950, Dell Power Vault 114T Tape Backup, Cisco 2500 - 7500 routers, 2900- 6500 switches (fiber optics).
• Developed and maintained standard procedures for installation and maintenance of servers and system software for SUN SOLARIS and Linux Red Hat Enterprise including Apache and Tomcat.
• Installed, configured and maintained software included in Windows NT, 2000, 2003 such as IIS, SFU, IAS, and SQL Server.