SUMMARY

• Enthusiastic IT professional wif 15+ years of experience encompassing Microsoft systems engineering / administration, management, network engineering, and Cloud platforms engineering / support.
• Comprehensive technical background, including MS messaging engineering, LAN / WAN administration, MS Office 365 implementations, data transport, and PowerShell scripting, among other competencies.
• Senior Engineer wif the ability to deal wif the increasing risks, challenges, competitions, changes, and opportunities associated wif Information Technology and the department’s impact on the business.

TECHNICAL SKILLS

• Windows Server 201x Administration
• MS Exchange Server 201x Administration
• V - Cloud Air Support
• Hyper-V Administration
• ATP-Advance Threat Protection Implementation
• Azure Information Protection Implementation
• Azure Rights Management Implementation
• Working Knowledge of Azure Resource Manager
• Office 365 Implementation
• Office 365 Administration
• Office 365 Mail Migration
• Enterprise Mobile + Security Implementation
• Investment Management Systems
• Knowledge of Cisco IOS
• Protocols: TCP/IP, OSPF, MPLS, SIP, EIGRP, DHCP, DNS

PROFESSIONAL EXPERIENCE

Confidential - Chicago, IL

Technical Consultant

Responsibilities:

• Assist Senior Office 365 Systems Engineer wif architecting, designing, and implementing Exchange Server/Office 365 solutions for internal clients.
• Daily support for Azure IDaaS consisting of analyzing, designing, and implementing new and existing AD users wif roles to better suite their daily organizational functionality; dis includes Azure Active Directory, SAML, SSO, multi-factor authentication, and AD certificate services.
• Provide management of Active Directory, Federation Services, DNS, High Availability and Azure Site Recovery, as well as e-mail flow for MS Outlook desktop and mobile phones.
• Work side by side wif senior engineers to provide cutover migration from on premise Exchange servers to Exchange Online, using Office 365 native migration tools by creating batched CSV.
• Configuration of AD Connect to sync attributes from AD and Exchange to Azure AD.
• Troubleshooting of AD Connect metadata, federated endpoints, and token bloat remediation.
• Furthered experience in PowerShell, SMTP, and SSL/TLS.

Confidential - Chicago, IL

Cloud Consultant

Responsibilities:

• Providing consultant and architectural services for premier customers.
• Managing, designing, implementing Office 365 and Azure cloud solutions for clients.
• Daily configuration of Azure cloud service and ARM Deployment.
• Daily support of Azure Active Directory, AD, and AD Group Policies.
• Provide minor Web Service configurations and enhance understanding of Web Services concepts.
• Working knowledge of Windows PowerShell scripting for Azure deployments including O365, Microsoft Intune, and Advanced Security concepts for enterprise applications, configuration, and management.
• Worked on escalated tasks related to interconnectivity, cloud-based identity management, and user authentication issues.
• Handle escalated support tickets for Office 365 and Azure platforms and see them through to closure.
• Work closely wif the program management and product groups for info on new released features, while interacting wif TEMPprincipal owners of onsite and cloud enterprise products.
• Supported several clients wif EMS, Azure AD Join service and Azure Intune MDM deployments.
• Creating conditional and configuration policies for IOS and Android devices.
• Working knowledge of MAM and Bitlocker to enable non-company devices to access files and folders via AIP and RMS.
• Performed Mail Migrations to Office 365 using BitTitan, SkyKick, and Office 365.

Confidential - Indianapolis, IN

Exchange Online Administrator

Responsibilities:

• Provided mail migration services for the States 256 domains and over 40,000 mailboxes from Exchange 2007/2010 to Office 365.
• Day-to-day maintenance and administration of the IT infrastructure and Exchange servers and EAC.
• Daily maintenance and monitoring systems and applications.
• Identify root causes of operational issues and ensure their resolution.
• Worked on new and existing ticket que and actively supported Exchange/Outlook 2007, 2010, and 2013 issues.
• Articulate mail flow process for troubleshooting.
• Creating and implementing batched migrations via native Office 365.
• Configuration of AD; connect to sync attributes from AD and Exchange.

Confidential

Office 365 & Azure Administrator

Responsibilities:

• Support Engineer responsible for supervising provisioning and providing post provision support to customers throughout the world.
• Participate in technical and non-technical discussions wif the stakeholders and provide suggest ‘best practice’ design requirements.
• Strategically articulate and design Office 365 and Azure proposed rollout plans.
• Accountable for driving the end to end deployments of Azure and Office 365, diagnosing the escalated network issues and working wif various stakeholders such as Customers, Engineering teams, Sales, Vendors, etc.
• Work wif provision engineers in turn up activities.
• Configuration and troubleshooting of deployment issues.
• Proactively identify, diagnose, analyze and troubleshoot the issues.
• Researching alternative solutions or workarounds for end users.
• Document the issues and solutions in the Knowledge Base.

Confidential - Gary, IN

IT Director, Sr. Engineer/Administrator

Responsibilities:

• Provide daily IT management for the Confidential technology infrastructure.
• Ensure the cities technical problems are resolved in a timely and cost-TEMPeffective manner.
• LAN Admin responsibilities include providing insight and direction to other network support specialists to plan, coordinate and implement network security measures.
• Provide weekly reports on network management and functionality such as fault, performance, configuration, accounting and security management.
• Manage vendor specific software and hardware integrations to comply wif current municipal standards and policies.
• Other LAN Admin responsibilities include providing insight and direction to other network support specialists to plan, coordinate and implement network security measures.
• Provide weekly reports on network management and functionality such as fault, performance, configuration, accounting and security management.
• Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices by attending relevant conferences and reading widely.
• Created and communicate company values and standards for acquiring or developing systems, equipment, or software wifin the company.
• Share knowledge, mentor, and educate the organization’s vendors, management, staff, and citizens wif regard to the technological vision, opportunities, and challenges for the city.
• Develop, track, and control the development and deployment annual operating and capital budgets for purchasing, staffing, and operations.
• Establish standards of performance and monitor conformance for staff (through performance review) and vendors (through service level agreements).
• Make certain the company’s internal technological processes and customer-facing services comply wif State of Indiana expectations and applicable laws and regulations for privacy, security, and social responsibility.

Confidential

Owner, Systems Engineering & Technology Break/Fix

Responsibilities:

• Provide system support wif local government and civilian community in Northwest Indiana.
• Supported the Gary Sanitary District wif their AD migration from MS 2008 Server to MS 2012 Enterprise Server.
• Daily support to home users wif PC repair, installations, virus removal and troubleshooting.
• Successfully migrated 975 users at the Confidential from Exchange 2010 to Office 365 using a migration tool “Migration Wiz.”
• Provided next generation communication and collaboration services from Microsoft, including Exchange Online, SharePoint Online, and Lync Online.
• Configured O365 so the Confidential could has the ability to create internal websites, share calendars, collaborate on departmental documents, share screens, and conduct online meetings.
• Moved all mailboxes, contacts, calendar events, and task to the new online mailboxes.
• Federated the domain for single sign on and ease of use for the user community.
• Verified DNS settings and email delivery to and from all domains.
• Initiated the use of Microsoft LYNC, O365 and some SharePoint functionality.

Confidential - Chicago, IL

LAN/WAN Administrator

Responsibilities:

• Daily installation, maintenance and support of Investment Management Systems and infrastructure devices.
• Provided Tier III desk side and server side support for Active Directory, MS Server 2003/2008, and Novell NDS.
• Day to day interaction wif (100 plus) end users providing technical support and problem-solving resolutions wif Harris Investments and Harris Banks LOB as well as Mission Critical applications.
• Perform network and systems administration functions including installation, management, and maintenance of hardware workstations, servers, switches, routers and software components.
• Provide ongoing maintenance & stability for the network, including performance analysis, ghosted images, recoveries, loads, version migrations and upgrades.

Confidential - Chicago, IL

LAN/WAN Administrator

Responsibilities:

• Daily installation, maintenance and support of Investment Management Systems.
• Tier III desk side and server-side support (Active Directory, MS Server 2000/2003, and Novell NDS).
• Day to day interaction wif (100 plus) end users providing technical support and problem-solving resolutions wif Harris Investments and Harris Banks LOB and Mission Critical applications.
• Perform network and systems administration functions including installation, management, and maintenance of hardware workstations, servers, switches, routers and software components.
• Ongoing maintenance & stability of the network, including performance, ghosted images, recoveries, loads, version migrations and upgrades.

Confidential

Network Administrator

Responsibilities:

• Planning, implementing, and maintaining a wide range of technologies to include: Microsoft Windows 2000 Servers, Microsoft 2003 server, Active Directory, Microsoft Exchange 2000, Microsoft Exchange 2003, Internet Information Server, Citrix, Cisco VPN, iManage, and other Microsoft applications.
• Assisted in the development and implementation of LAN backup strategies and hardware redundancy planning to ensure data integrity and provided solutions for disaster recovery situations.
• Provided level 2 desktop support to attorneys when necessary.

Confidential - Gary, IN

Senior Network Engineer

Responsibilities:

• Providing customer support wif emphasis on design, installation and troubleshooting of complex data networks.
• Responsible for developing in depth technical documentation and designs for product positioning of LAN/WAN equipment.
• Assist in the identification of client requirements; help wif quote, proposal/contract generation and answer client questions on bids/proposals.
• Perform customer site surveys when needed.
• Offer daily product and service knowledge to provide the level of technical commitment needed to guarantee customer satisfaction.

Confidential - Pittsburgh, PA

Sr. Network Administrator

Responsibilities:

• Providing enterprise solutions for Mellon Bank and its other financial partners.
• Support such equipment as, routers and layer 2 & 3 switches.
• Gained exposure to Cisco VPN 3000 Concentrator and Nortel Contivity Extranet Switch, web based management interfaces.
• Day to day account creation and maintenance via Microsoft’s Active Directory, User Manager, and Novell’s NW Admin.
• Daily desktop support for North America and Europe utilizing Microsoft System Management Server, Remote Desktop Connection technology, Terminal Services and Citrix Metaframe.
• Exchange server 5.5 and 2000 mailbox creations, migrations, and moves.
• Ace server secure identification administration include, creation and modification.

Confidential - Chicago, IL

Systems Support Analyst

Responsibilities:

• Third level support for international and local attorneys, paralegal, and secretaries; approximately 3000 users.
• Administrative responsibilities included daily user account maintenance in Exchange 2000 and Windows 2000 Server.
• Installed applications for users using Novell ZEN works 3.0 Application Launcher.
• Ace server key FOB creation and modification.
• Worked wif various software and tools, including WordPerfect 6.1 & 9x, MS Office 9x & 2000, Right Fax, cc:Mail, MS Outlook, iManage 4.1 & 5.2 DMS, Reachout: remote dial-in, Back-Office, Westlaw, Lexis-Nexis, and MS Visio.