SUMMARY

• Accomplished and creative senior - level IT consultant wif wide-ranging technical and leadership experience in different industries focusing on data privacy, IT business process and workflow review/improvement, risk management, audit and compliance. In depth understanding of compliance regulations and requirements such as PCI, SOX, GLBA, and various Data Protection Laws.
• Highly organized and skilled at addressing information security issues and data protection in any environment.
• Skilled at explaining complex security topics to the layperson.
• Hardware/Software: Symantec Data Loss Prevention, SCCM, Palo Alto Aperture, Imperva SecureSphere, HP, Cisco, Websense cloud security, Splunk, AppScan, Nessus, McAfee Data Loss Prevention

PROFESSIONAL EXPERIENCE

Information Security Analyst

Confidential

Responsibilities:

• Real Time Log analysis from different network devices such as Firewalls, IDS, IPS, Operating Systems like MacOS, Windows, linux System, Databases and Networking Devices.
• Performs real-time monitoring, security incident handling, investigation, analysis, reporting and escalations of security events from multiple log sources.
• Analyzing security processes and working on strengthening IT

Information Security Analyst

Confidential

Responsibilities:

• Developed automation for data-loss-prevention (DLP) tools, reducing workload from 20 hours for single operation to 2 hours a day
• Responded to events from Security Incident Event Management (SIEM) system distilling millions of events into a few hundred actionable items per week.
• Identify and mitigate sensitive data risk through continuous monitoring of database security tools and analyze mass amounts of data to understand and use to build intelligence
• Provide tuning recommendations for SIEM and DLP systems
• Manage remediation of security compliance issues wif technology and business teams to ensure remediation is completed timely and effectively
• Developed company-wide procedures for identifying and communicating to employee’s non-compliance wif company policies
• Penetration Testing on projects or existing infrastructure
• Developed and maintain documentation related to data loss prevention initiatives
• Provide security training as needed
• Identify and manage database elements for the appropriate classification of data and labeling of the data

Network Security Administrator/IT Instructor

Confidential

Responsibilities:

• Successfully balanced positions of Network Security Administrator and Adjunct IT Instructor
• Responsible for day-to-day operations and security of LAN/WAN networks for routers and switches on HP and Cisco equipment
• Successfully implemented data-Loss prevention and intrusion prevention systems increasing auditability of network infrastructure.
• Performed weekly vulnerability scans and patch settings on lab environment and host systems
• Deployed software security/system patches and updates using system center configuration manager
• Assisted in incident response and recommend corrective actions. Communicated wif personnel about potential threats to the work environment.
• Trained students on information security in preparation for CompTIA certifications
• Assisted in the development of classroom curriculum and laboratory exercises for Windows 7/8 configuration, Microsoft Server and Security, and Network Plus courses

IT Consultant

Confidential

Responsibilities:

• Maintained close client relationships and ensured project implementation tasks were met on budget and on time
• Ensured clients’ needs were completed to satisfaction
• Implemented and administered McAfee Enterprise Control Center to reduce spam and email security vulnerabilities
• Designed and maintained wireless solutions, primarily SonicWALL SonicPoints, Netgear ProSafe, Cisco LWAP's, and wireless LAN controllers
• Managed Windows Server 2008/ 2012 R2 builds,, deployments, troubleshooting, and automation
• Administered and managed Exchange Server 2010 & 2013, Managed group policy, created user accounts, mailboxes and distribution lists
• Developed and maintained documentation related to the company’s internal ticketing system (AutoTask)
• Installed and configured VMware ESXi v5 Server on HP DL360 servers and administered them using vSphere Client

System Support Technician

Confidential

Responsibilities:

• Responsible for handling the overall support and administration of various enterprise LAN/WAN technologies located wifin a complex and diverse network infrastructure
• Enhanced remote access through installation and configuration of Juniper, SSL, VPN, and Bomgar
• Monitored and troubleshot local area networks at the corporate office and remote warehouse sites
• Managed and monitored devices including, wireless RF bar code scanners, printers, and wireless access points
• Project manager for a six-month laptop refresh project which involved replacing 3,000 Compaq laptops wif newer HP models
• Responsible for monitoring and analyzing information security data by operating and maintaining Solar Winds firewall analyzer, event log manager, Symantec anti-virus, and Websense cloud security
• Performed disaster recovery preparedness exercises and failover to and from disaster recovery sites
• Managed new and current user accounts, distribution groups, and group policy management through Active Directory/MS Exchange 2010
• Provided extensive customer support through face-to-face interactions and telephone consultations
• Served as the front-line primary point of contact for users to report technology-related issues and incidents

Desktop Support Technician

Confidential

Responsibilities:

• Performed tape backups, restores, and rotations using Symantec NetBackup
• Exceeded SLA requirements by providing a high level of customer service in an efficient and timely manner
• Assisted wif the resolution of virus/malware infiltrations by quickly identifying, isolating, and removing factors causing the initial infiltration
• Maintained asset inventory, user accounts in AD, and Microsoft Office Communicator and Windows Messenger
• Mentored and trained newly hired break\fix team members

Field Support Technician

Confidential

Responsibilities:

• Handle the tasks of assembling system parts and sub-parts for various Xerox printers and applications
• Assigned the tasks of installing network cables and monitoring the communication devices for retail stores phone systems
• Replaced IBM faulty chips and boards for Memphis City Schools
• Completed incident reports on equipment malfunctions and processed repair orders