SUMMARY:

• Solution - oriented IT professional with notable success leading teams throughout the development and final implementation of a broad range of applications. Extensive experience in installation solutions geared toward multi-platform enterprise environments.
• Demonstrated end solution focus while participating in planning, analysis, design, and implementation of robust systems supporting core business deployments and their seamless interactions with the needs of individual lines of business.
• Demonstrated ability to provide analysis and management of innovative IT solutions directly leading to streamlined installation procedures, seamless migrations and highly effective software deployments.
• Advanced proficiency with numerous leading hardware manufacturers and development environments; adept at promptly and thoroughly mastering new technologies and adapting to existing corporate infrastructures.
• Influential communication and relationship building abilities; successfully preparing and facilitating communications between business units, technical teams and third parties, while cohesively articulating IT strategy to clients and staff at all levels of technical proficiency.
• Respected leadership and supervisory abilities, with experience assembling, motivating, and supervising productive, cohesive teams to consistently exceed business goals.

TECHNICAL SKILLS:

Platforms/Desktop Platforms: Microsoft Windows 3.x - Windows 10, DOS, Apple IOS.

Server Platforms: Microsoft Windows Server NT 4.0, 2003, 2008, 2012

VMware vSphere ESXi Server 5.1, 5.5, 6.0: VMware vCenter.

Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), Microsoft SQL Server, Microsoft SCCM / SCOM / Orchestrator / WSUS, JAMF Casper Suite, Microsoft App-V Sequencer, Symantec SWV, Microsoft Application Compatibility Toolkit, Microsoft Windows Sysinternals,Microsoft Visual Studio, VB & VB.Net, Visual C++ & C#, PowerShell, VBScript, WISE Script and SQL.Flexera Admin Studio, Wise Package Studio, WiX Toolset.Sapien Primal Script, Win Batch, AutoIT.DRAC, DSET. Dell EMC, HP Open View.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Senior Application Packaging Engineer / SCCM Administrator

Responsibilities:

• Software Packaging: Develop, test, deploy, and support software packages for both COTS and internally developed applications.
• Mac/Apple packaging & deployment experience
• Software Distribution: Create, test, execute, and support software distribution plans using Microsoft System Center Configuration Manager.
• Software: Certify software packaged and distributed to the workstations. includes analysis and compatibility testing to ensure new and updated software does not conflict or impact existing applications. Work with application SMEs when reviewing applications for .
• Technical Management: Provide day-to-day maintenance, troubleshooting, and administration of the software packaging tool, currently Flexera AdminStudio/InstallShield.
• Customer focused: Interview customer requests for software packaging and distribution to understand their needs, package and distribute the software as requested, and verify software distributed and configured as expected with the customer.
• Documentation: Create new and update existing documentation pertaining to the packaging system and processes. Responsible for establishing and continually improving the policies, procedures and methodologies surrounding the packaging and distribution of software.
• Performance Management: Takes a proactive stance in identifying performance and availability issues of the packaging and distribution systems and takes action to ensure minimal amount of disruption to customers. Collects and analyzes performance data to provide capacity planning and resource utilization information in support of operational and budget planning processes.
• Teamwork: Effectively work in a team environment where roles and responsibilities often cross inter-departmental areas. Ability to contribute in a collaborative work environment.
• Vendor Management: Support the technical relationship with vendors. Collaborate with vendors to ensure Premera receives timely support and communications from them.
• Project Management: Leads small to medium-sized technical projects, using standard methodology. Monitors project schedules progress and costs, procures necessary resources to ensure work is completed on time and within budget. Participates in small to medium-sized, matrixed, technical projects as a subject-matter expert providing design and consultative expertise.
• Reporting: Create automated and ad-hoc reports as necessary for both internal use and as requested by customers.
• 24x7 Pager Support: Availability to be on-call 24x7 on a rotational basis.

Confidential, Houston, TX

Senior Engineer, Packager / SCCM Manager / VMware ESX Administrator

Responsibilities:

• Domain Administrator for the JPMorgan Global Development Domain. This domain was the primary development area for all business application project and POC projects worldwide. The domain consisted of three sub-domains, North America, Europe & Asia.
• Administrator of the Wise Package Studio Servers, Flexera Admin Studio servers and their associated SQL database servers. These servers and their associated client software installations resided within the VMware vSphere environment which also spanned the all three of the sub-domains.
• Development of standard VMware workstation and server images for development domain VMware vCenter projects and normal business development functions.
• Continuous monitoring of the global development domain servers and workstations, both physical as well as virtual utilizing DSET, Dell EMC, SCCM, SCOM, vCenter.
• Monitor and Maintain all Windows workstations and servers core application installations, operating system and application patch and hot-fixes utilizing SCCM, SCOM and WSUS.
• Maintenance of physical server resources located within the three sub-domain countries. Coordinated vendor support as well as on-site services.
• Constructed line of business standardized virtual testing groups which rendered project groups the ability to develop and test solutions on virtual workstations and servers that bore true representation to the final line of business environment.
• Developed Standardized VMWare workstation and server images. As well as maintained the images to global patch level as well as maintaining core business products installed to the images.
• Designed and implemented the upgrade from Wise Package Studio 7.0 to Wise Package Studio 8.0, including migration of all SQL data, managed packaging templates.
• Designed and implemented the complete global transition from Wise Package Studio 8.0 to Flexera 2013, including creation of SQL database server, Designed packaging templates, redesigned corporate designed merge modules to work in the Admin Studio environment.
• Developed Multiple .Net utilities used as deployment assistance as well as custom actions. Additionally designed, developed multiple scripts using VB Script & PowerShell.

Confidential, Houston, TX

Senior Application Packager / Installation QA

Responsibilities:

• Successfully designed and implemented the transitional upgrade from Wise Package Studio 5.6 to Wise Package Studio 7.2 SP 1. including complete migration of all SQL data and redesign of all customizations.
• Designed multiple utility scripts and programs that work directly with the Wise Package Studio Work Flow to improve Software Packaging standardization, auto generate documentation and track development time.
• Wrote multiple Corporate Knowledge Base articles which detailed Corporate Software Standards and methods of development.
• Directed, trained and mentored both in-house as well as off-shore Software Packagers in standard methods of software packaging.
• Preformed Quality Assurance and peer review of developed software installation. Which included deployment of software to IT Tester desktops via Microsoft SMS 2003 and Deployment of software to Citrix servers and publishing Applications via Citrix Presentation Server 4.5.

Confidential, Chicago, IL

Application Project Lead

Responsibilities:

• Successfully designed and implemented an Enterprise Level Application Packaging Factory environment capable of supporting multiple unrelated application migration projects simultaneously.
• Designed and developed multiple packaging templates to conform to individual client package requirements.
• Prepared and delivered comprehensive to team members, ensuring proficiency with operating procedures, migration techniques, and scripting procedures by colleagues at all skill levels.
• Decreased package development time through the development and implementation of multiple Wise macros.
• Maintained a continuous dialog with client representatives relative to project status, as well as mitigation of Application Packaging issues.

Confidential, Houston, TX

Software Integration Consultant

Responsibilities:

• Successfully delivered large-scale conversion of software installation applications for international petrochemical firm, supporting 12,000 applications across 160 countries and representing 80,000+ user systems.
• Established global scripting standards and templates while serving as Divisional Lead Script Writer, increasing team productivity by streamlining scripting processes.
• Prepared and delivered comprehensive to team members, ensuring proficiency with operating procedures, migration techniques, and scripting procedures by colleagues at all skill levels.
• Selected to serve on Global Technical Advisory Committee, participating in strategy and direction of new development efforts.

Confidential, Houston, TX

Associate - Configuration Management

Responsibilities:

• Accurately and efficiently managed over 900 application installation scripts.
• Proactively analyzed application conflicts, identifying, diagnosing, and resolving a broad range of issues.
• Served as core member of Global Projects teams for Office 2000 and Windows 2000 architecture development.