SUMMARY

• 16+ years of energetic, trusted, innovative, dedicated and highly organized Program Manager with outstanding strategic solutions provider, project and conflict management skills.
• Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects with strategic thinking.
• Passionate about building teams in a way that will foster technology solutions that align with declared strategies and drive business value.

TECHNICAL SKILLS

• Project Management
• Turnaround Operations
• Resource Management
• Risk Management
• Ability to Lead
• Agile & Waterfall Methodologies
• Cost/Benefit Analysis
• Change Management
• Stakeholder Management
• Analytical Skills
• Customer Focus
• Program Management
• Decision Making
• Requirement Gathering
• Team Building & Monitoring
• Relationship Building
• Customer Experience
• Leadership

PROFESSIONAL EXPERIENCE

Cloud Program Manager

Confidential USA

Responsibilities:

• Lead daily stand - ups and scrum ceremonies for five scrum development teams, one DevOps team and one operations team in cloud space. Work closely with product owner & business stakeholders in maintaining & prioritizing the release backlog.
• Protect development team from over-commitment, manage backlog, prioritize resolution of defects/bugs, outside distractions, impediments or team conflicts to meet the sprint goals and deliverables. Report at daily Scrum of Scrum meetings. Track burn down, issues and progress.
• Resolved architecture issue by creating “design day” for Scrum Masters, Product Owners and Technical Leads.
• Improved team velocity by incorporating delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Responsible for end-to-end project management covering complete lifecycle starting from pre-discovery, code development, from ideation to sprints to deployment to closure.
• Support team to provide transparency on Sprint progress through JIRA Dashboards, tools and continuous improvement increasing the productivity of Scrum teams by 35% and the quality of deliverables by 22%.
• Involve in architectural reviews & decisions, steer the project as planned involve in product roadmap.
• Develop and execute automated solutions and tools to monitor and support our software development and release processes.
• Create, communicate and maintenance of project plans, project status reports, track issues/resolutions, creative PowerPoint presentations.

Project Manager / Technical Project Manager (TPM)

Confidential

Responsibilities:

• Lead and manage complex projects and its delivery through the initiation, planning, execution, control and closing phases.
• Moved between Agile software and waterfall Software Development Lifecycle (SDLC) approaches depending on project specifics and client goals, creating detailed project road maps, test strategy, critical thinking, release plan and risk mitigation plans, schedules and work breakdown structures across multiple geographical locations.
• Point of contact to build and evaluate Technical Architecture Design documentation and policies for cloud technologies; Improved customer satisfaction from 73% to 87%.
• Successfully migrated more than 25 projects from Waterfall to Scrum within 6 months
• Coach/mentor team on the Agile Scrum methodology in order to constantly improve the Scrum team’s standards of work.
• Demonstrated ability to translate complex client requirements and goals, and to reflect dis in a solution architecture that is understandable by clients irrespective of their level of seniority.
• Produced creative presentations to technology and business audiences; influence senior management on key product initiative identify gap and impact analysis.

Sr. Principal Infrastructure Engineer/ Production Environment Manager (PEM)

Confidential

Responsibilities:

• Successfully developed and led a top-performing team in implementing production operations.
• Drive operations in line with middleware and DevOps infrastructure continuously to improve operational metrics and service levels.
• Work closely with team to articulate business and technical requirements into technical solutions, across different technology platforms.
• Initiated rewrite of operations and control procedural manual to bring it up to date, reducing errors in the team by 18%.
• Tested, tracked and documented new and existing system functionalities and integrated best practices to ensure continuous process improvement.
• Facilitated weekly platform meetings to ensure consistency/compliance and drive incident resolution.
• Planned, designed, developed, and implemented training processes and materials for line of business partners.
• Design and build high performing middleware web architecture environment to integrate Metreo Symphony’s “Metreo Vision” product (a price analysis tool) with Weblogic and plan for solution design for emerging technologies.
• Conceptualized to use parameterized template using python scripts to build web and app servers and add innovation and add automation frequently, troubleshoot, performance evaluations, testing and administration support for Oracle Fusion Middleware applications and environments.
• Developed, documented, and implemented a standardized and regulatory process to measure key performance metrics across multiple projects and halped in SOX audits.

Weblogic Lead / Project Lead

Confidential

Responsibilities:

• Led team of 8 software developers to implement project on time and within budget including goal setting and performance evaluations for the team.
• Planned resource loading and prepared schedule budget estimates for developing middleware infrastructure environment.
• Work with team members and hosted regular meetings and communicate clearly the instructions and delegate tasks to the team on daily work.
• Incorporated the project big picture into team member goal development and implementation.
• Focused to deliver post-sales support and solutions to the BEA customers. dis involves resolving/ troubleshoot technical inquiries via phone, electronic mails and screen share sessions; suggestion includes best practices, performance tuning, security, clustering.
• Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department.
• Mentor new engineers by answering technical questions, escalating cases and developed training plans and frequent knowledge transfer on new topics especially Weblogic security.
• Achieved a user satisfaction rating of 4.6/5.0 (28% higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.

Software Engineer

Confidential

Responsibilities:

• Contributed software engineering expertise in the development of products through the software lifecycle, from requirements definition through successful deployment.
• Facilitated customization of systems by encouraging software engineering team to adopt emerging standards for software application development architecture and tools.
• Provided user requirements analysis, design and programming support for enhancement of logistic application accessed over intranet.
• Delivered lectures on MS Office, Java, J2EE, MS SQL 7.0, MS Access, C++ and UML.
• Supervised lab examinations and aided in evaluating the student’s performances.

TECHNICAL SKILLS

Programming: Java, EJB, J2EE, Java Script, Servlets & C++

Application Servers: Weblogic 6.0, 6.1, 7.0, 8.1, 9.0, 9.1, 9.2, 10.0, 11g, 12c, JBoss & Glassfish

Web Server: Apache Web Server & iPlanet Web Server

Operating systems: Windows NT/2000/XP/7/8.1/10, Linux & Solaris

Data bases: SQL Server7.0, MS Access & Oracle

Cloud: Microsoft Azure, Amazon Web Service (AWS)

Automation Tools: Jenkins, Tidal & Puppet

Project Management: MS Project, Jira, Rally, ServiceNow & SharePoint

Reporting Tools: Business Objects, Tableau, Splunk

Domain Expertise: Healthcare, Telecom