SUMMARY

• Scrupulous information technology professional focused on IT Asset Management with seventeen years of experience.
• Tactical member of a high - performing team that built a robust IT asset management program following industry best practices.
• Proven experience with numerous technologies, customer service, problem solving, and solution implementation.

TECHNICAL SKILLS

IT Asset Management: Life-cycle/Inventory Management, Configuration Management, Contracts, Reporting

Business Process: ITSM, Process Definition/Improvement, Change Management, Problem/Incident Management

Project Management: IT Asset Systems Integration/Asset System Upgrades/Asset Implementation/Asset Intake

Training: IT Asset Policy/Process, IT Asset Systems, IT Asset Data Administration, IT Asset Definition

Operating Systems: Microsoft Windows, DOS, Windows Server, MAC/iOS, UNIX

Software: Microsoft Office, Oracle e-Business Suite, ServiceNow, SharePoint, DocuSign, Live Meeting, Office Communicator/Skype, Exchange, SQL Server, InfoPath, Visio, Active Directory, HP Asset Manager, BMC Remedy, Dell Toad, Cisco VOIP

Internet/Intranet: LAN/WAN, TCP/IP, DNS, VPN, Edge/Internet Explorer, Mozilla Firefox, Google Chrome

Programming Skills: HTML, SQL, Cold Fusion, Visual Basic

Troubleshooting: OS, E-mail, VPN/Remote Access, 3270 Applications, Network Configuration, Hardware

PROFESSIONAL EXPERIENCE

Confidential, Centennial, CO

Infrastructure Security & Compliance Analyst

Responsibilities:

• Manage daily activities associated with currency and compliance maintenance for the organization's deployed hardware and software products:
• Track hardware and software product lifecycles and related roadmaps; work with vendor and imaging team on hardware changes. Contribute to corporate technology roadmap planning, to include new technology, new hardware models, tablets and lifecycle management.
• Identify optimal, organization-wide upgrade/update points to ensure hardware and software products are current and maintained, to include software upgrades, security updates and standard operating system platforms; monitor all software for currency.
• Track vendor and supplier patches and vulnerability mitigations.
• Manage and track the organization's implementation of upgrades and patching and report metrics.
• Monitor patching compliance and report metrics.
• Research new technologies to discover better tools to optimize the way the company operates (e.g. virtual desktops, etc.).
• Provide business case for lease/purchase decisions.
• Support retirement activities associated with the hardware and software product lifecycle (e.g. track end of life hardware, tagging, inventory management, asset recycling).

Confidential, Englewood, CO

Senior Analyst

Responsibilities:

• Responsible for software true-ups for both internal and external software audits.
• Ensured appropriate delivery of software licenses to end users as well as harvesting of software licenses for reuse within the organization.
• Provided data input to other Vendor Management Organization teams regarding negotiation and contract information at the onset of new vendor relationships.
• Uncovered redundant purchases and managed the ServiceNow software license module to ensure proper utilization of software throughout the organization.

Confidential, Englewood, CO

Technology Asset Management

Responsibilities:

• Responsible for the timely execution of new contracts, contract renewals and labor purchases on behalf of the entire Technology organization. As a member of the Technology Vendor & Asset Management team, specific achievements include but are not limited to:
• Timely on-boarding of new resources resulting in smooth transitions to project roles and continued adherence to project schedules.
• Efficient maintenance of existing resources (i.e. hierarchical changes, pay rate code changes, overtime processing, etc.) which aided in achieving project milestones and ensuring on-time resource payments.
• Timely resource terminations ensuring continued company asset, network and systems security.
• Conducted invoice research and reconciliations to ensure a three-way match between amounts ordered, delivered and received resulting in accurate vendor payments.
• Accurate and timely processing of client letters required for new visas and/or visa extensions in order to maintain ongoing project work while also improving vendor relationships.

Confidential, Denver, CO

IT Asset Management Analyst

Responsibilities:

• Defined and documented numerous policies, processes and standards for each IT asset identified in the asset repository (CMDB) improving the overall lifecycle management process.
• Analyzed and audited IT asset processes on a quarterly basis ensuring continued alignment with core business processes and adjusted as needed based on client feedback.
• Identified, controlled and managed an inventory of hundreds of thousands of company technology assets and related support contracts throughout the asset lifecycle using the HP Asset Manager application, ensuring a complete, accurate (>95% utilizing scorecards) and normalized data set for use by internal clients to make tactical and strategic business decisions.
• Developed new training and multiple user guides which aided clients who utilized the HP Asset Manager application to maintain the data integrity of pertinent asset and relationship data.
• Technical Support Specialist (Qwest Communications) (2003-2007):
• Provided first-line, IT technical support to all employees via telephone, interactive chat sessions, the web, and email for network, telephony, mainframe legacy systems, desktop/laptop and client/server applications, VPN/remote access, and software and hardware. Used the BMC Remedy software for incident and problem management. Work helped reduce the business impact of incidents and resulted in increased client satisfaction and productivity.
• Performed technical troubleshooting, problem identification, isolation, and resolution resulting in increased first contact resolution. Escalated cases to tier 2/3 organizations as necessary.
• Delivered excellent customer service and continually improved processes and IT solutions (known error database), thereby increasing the efficiency of department operations.