SUMMARY:

Always provide effective and timely solutions for technical challenges and constantly seek personal knowledge to support this effort in a collaborative environment.

TECHNOLOGIES:

Operating Systems: Windows 3.1 - Windows Server2016and/Windows 7,8,10, OS/2, Novell 3 - 5, Solaris 8, Linux variants, Cisco IOS, Juniper IOS, Android 4,5,6,, VMWare 4 - 6.5

Hardware: IBM, Dell, EMC, EMCIsilon,HP, 3PAR, NetAPP, Citrix, Toshiba, RIM BlackBerry, HP Procurve, Cisco switches/routers/firewalls, 3com switches, Netgear routers, DLink routers, Juniper firewall, Checkpoint firewall, scanners, plotters, HP laser printers, HP deskjet printers, Kyocera printers, Canon printers, Xerox Docu centres, Xerox e-copy, Nortel telephony, Zebra printers

Industry software: SMS, MS Terminal Services, Dameware, Lotus Notes, GroupWise, Exchange 5 - 2012, MS Office 95 - 2016, Office 365, MS Access 97 - 2016, MS Project 95 - 2016, MS Outlook 95-2016, MS Visio 95 -2016, Remedy, Service Center, Active Directory, Ghost 5 - 11, Photoshop, Intellisync, MS Hotsync, Eudora, Symantec Antivirus, McAfee Antivirus, Veritas (Symantec) Backup Exec, ArcServ, Commvault,Dell Open Manage, HP Insight Manager, What's Up Gold, Cacti, MRTG, Heat, Kaseya, Primavera, Tembria Server Monitor, Crossbeam Systems, Adonis 1000, BlueCoat Proxy SG, VMWare, VMTurboHPE OneView, HPE Cloud Optimizer

Tools: Standard hand tools, digital multi-meters, Fluke 120 series, RJ45/RJ11/RJ12 crimping tools, toner/sniffer, power tools including drills, saws, routers, jigsaws, reciprocating saws, band saws, drill press, pallet jacks, fork lifts

EXPERIENCE:

Confidential, Goodyear, AZ/ Houston, TX

Network Operations Center Engineer/ Manager IT Server Infrastructure

Responsibilities:

• Manager of 9 people that are responsible for all inclusive daily data - center operations
• Corporate data-center planning, engineering and build out
• International network operation center for a major oilfield services company
• Responsible for 24/7/365 uptime and availability on 3,000HPservers worldwide
• Installation andtroubleshootingofWindows 2000, 2003, 2008, 2012, 2016;Microsoft Exchange2003,2007, 2010; SQL 2000, 2005, 2008, 2012;Oracle database, Redhat Enterprise Linux, Oracle Linux,SMTP, DNS, and Active Directory
• Implemented and maintain four multi node Hyper-V clusters with 200 virtual machines
• Manageseveral multi node VMWare ESX 6clusters with 2000+ virtual machines
• Ongoing international Xen VDI deployment and maintenance
• HP EVA 8100, 8300, 8400 SAN administration
• HP 3PAR T400, V400, 7400/7450 SAN administration
• Dell Compellent SAN administration
• HP Proliant servers Dl360, Dl380 G4, G5, G6, G7, G8, G9
• HP C7000 blade chassis systems; BL460c G1,G6,G7,G8,G9, SL250s G7, G8
• HP Apollo 4000 series
• EMC Isilon / OneFS deployment, configuration and administration
• Involved with WAN and LANplanning, installation, and service
• Continuous ITIL implementation and review
• TroubleshootHP Switches, Cisco routers, Checkpoint firewall for local, national, and internationallocations
• On a team dedicated to data, network and server security
• Enterprise PKI infrastructure deployment
• Thycotic infrastructure planning, deployment
• Entrust two-factor infrastructure planning, deployment
• Bit9, CarbonBlack, SPLUNK, Encase, Fire-eye, Q1 labs infrastructure planning, deployment
• Directly interact with circuit providers for real time resolution of outages
• Directly interact with 3rdparty vendors for all aspects of data-center preventive maintenance and repair
• Evaluated, planned, and implemented real time network monitoring / event prediction and resolution solution using a combination of Q1Labs, Flukemonitoring,BMCRemedy, BMC Impact Explorer, BMC ProactiveNet, SCOM 2012, NAGIOS
• SolarWinds deployment and monitoring with products: NPM, SAM, DPA, VMAN

Confidential, Houston, TX

Network and Server Administrator

Responsibilities:

• Onsite for a national data - center for a major call center service provider
• Daily, and ongoing project work with Microsoft server 2003/2008 enterprise and data-center build out and support
• Team lead of 4 people for deploying Windows Server 2008 enterprise with visualization, assigned tasks, and trained as required.
• Responsible for daily configuration of Active Directory policy
• Support of daily, weekly, and monthly Veritas backup job monitoring
• Team member of maintaining Altiris help desk ticketing system
• Responsible for Sharepoint 2007 deployment project business wide
• Install, configure and maintain Dell SAN solution
• Responsible for leading a team of 10 for national projects
• Initial ITIL implementation and evaluation; recommending changes in process and policies

Confidential, Houston, TX

Network Administrator

Responsibilities:

• Responsible for daily network, server, and desktop up - time
• Identify and recommend network topology faults, and network security weaknesses
• Install, configure, and maintain Juniper firewalls for production and disaster site
• Maintain and configure Cisco switches and routers for entire enterprise LAN and WAN
• Configure, optimize, and maintain Windows 2003 cluster with SQL 2005
• Maintain and migrate legacy NT4 to Windows 2003 AD structure with 220 desktops, 30 servers
• Manage servers, including e-mail, print, and backup servers and their associated operating systems and software including MS active directory 2003, MS SQL 2005, and in house applications
• Supervise on-site contractor support for multiple long term and short term migration and maintenance projects
• Support NAS and SAN technologies (Xiotech)
• Research and plan migration to MS Exchange 2007
• Plan, schedule, and full fill on time senior executive level requests for cost saving process and procedure improvements related to virus, security, and internal applications
• Implement industry standard security for both LAN and WAN networks
• Build and maintain internal WINS, DNS, and AD solution
• Responsible for disaster site connectivity, readiness, and monitoring
• Develop VPN solution for home based users
• Manage a team for project work on desktops for 220 machines
• Plan and implement a solution to use Dell PowerEdge servers to replace outdated equipment
• Implemented patch management and virus protection across an aging enterprise environment
• Maintained a 99.9% uptime on 42 production servers

Confidential, Baytown, TX

Network Administrator

Responsibilities:

• Responsible for desktop, server and LAN hardware. Maintain operations in a 24/7 environment.
• Install and configure various computer hardware and software solutions in a live production environment
• Manage servers, including e - mail, print, and backup servers and their associated operating systems and software including MS active directory 2003, and MS Exchange 2003.
• Configure and maintain Cisco switches, and routers
• Installed, configured and maintained Cisco wireless access points in warehouse and plant environment: s
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
• Worked international stake holders to ensure ITIL compliance
• Support in house application on Windows based Citrix presentation servers
• Interact and negotiate with vendors, outsources, and contractors to secure network products and services.
• Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery
• Perform system backups and recovery
• Monitor and test network performance and provide network performance statistics and reports.
• Recommend, schedule, and perform network improvements, upgrades, and repairs

Confidential, Kansas City, MO

LAN Support Specialist

Responsibilities:

• Responsible for LAN hardware and software for local and remote office connectivity
• Manage servers, including e - mail, print, and backup servers and their associated operating systems and software.
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
• Built to specification a Cisco based network consisting of switches, routers, and firewalls.
• Interact and negotiate with vendors and contractors to secure network products and services.
• Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.
• Facilitated integration between IBM iSeries and Windows server environment
• Perform system backups and recovery
• Maintain Citrix environment for industry specific applications
• Monitor and test network performance and provide network performance statistics and reports
• Recommend, schedule, and perform network improvements, upgrades, and repairs

Confidential, Overland Park, KS

Desktop Support Specialist

Responsibilities:

• Lead a team of 6 to install and configure desktop and laptop systems for MS Office 2003
• Managed schedules, re - visits, and user training
• Supported 300 end users desktops and desktop software including Windows XP, MS Office 2003, SMS
• On-siteuser training, question / answer sessions, and data migration.

Confidential, Kansas City, MO

Server Support and Installation specialist

Responsibilities:

• Coordinated projects and deployed new hardware solutions for 10 metro area retail locations and supervised 7 employees.
• Installed and configured 10 HP Vectra series servers in a two month time frame.
• Managed schedules and requirements for hardware delivery and installation
• Installed replacement and supporting equipment on schedule
• Supported NEC, HP, and Dimarco equipment
• Responsible for installation according to strict safety and time sensitive guidelines

Confidential, Kansas City, MO

Client Software Support Specialist

Responsibilities:

• Coordinated projects and deployed new technology solutions
• Installed and configured 150 BlackBerry devices in a four week time frame for desktop and mobile environments.
• Managed schedules and requirements for individual users
• Set up both group installs as well as one on one configuration
• Supported 1200 desktop clients onsite
• Responsible for client desk side troubleshooting and problem resolution in compliance with strict SLA s
• Adapted schedules and technologies to meet client's requests and requirements on - demand, usually with extremely tight time frames.

Confidential, Overland Park, KS

Client Support Analyst

Responsibilities:

• Maintained and implemented new desktop technologies for a 1500 client environment, while consistently exceeded service goals.
• Troubleshoot and resolved software issues on Windows 95/98, Windows NT, Windows 2000WindowsXP, and Novell environments
• Successfully reached a 95% and 98% completion rate on a 4 and 8 hour SLO, within a year.
• Troubleshoot and dispatched external vendors, for software and hardware problems under service contracts
• Onsite corporate network configuration and maintenance for campus and remote sites
• Installed and maintained corporate and retail networks over Ethernet, DSL, and ATM topologies
• Configured and handled troubleshooting for desktop and server solutions in LAN and WAN environments
• Server maintenance and configuration
• Remotely maintained servers using MS terminal services, SMS, and Dameware utilities for performance and uptime in a 24/7 environment
• Desktop and server configuration
• Installed and configured a variety of industry standard applications as well as in house designed programs
• Configured user accounts on local and remote servers; migrated users from several domains.
• Citrix troubleshooting and patch management
• Retail network support and configuration
• Configured Cisco switches and routers based on documentation

Confidential, MO

Senior Service Engineer

Responsibilities:

• Server support team with Hallmark cards
• Provided on call 24/7 support for 130 on - site and remote production servers
• Break-fix and troubleshooting on desktops and servers
• Responsible for on-site and remote resolution of trouble tickets
• Installed and configured new desktop and server solutions