SUMMARY

• Network configuration, installation, maintenance, and upgrading
• Network troubleshooting of hardware and software
• Setup and maintain network user communication as well as network functionalities
• Knowledge and Understanding CAST and SonarQube static code analyzer experience
• Active Directory, GPO, DHCP, WIN, DNS, Windows Server 2003/08/12
• Citrix XenApp/Xendesktop, NetScaler MPX 7500 VMware VSpare Hypervisor (ESXI 6.5), EMC Data Domain, Networker, and EMC Storage
• LANDesk: monitor, maintain, and understand protocol - TCP/IP
• CA Tools, Fican Tools, RSA, Console One, Frame Relay, ATM, VPN, SMS, Remote Desktop, VNC Viewer, Remedy, Magic, SCCM, BIG FIX and TCP/IP
• Cisco Prime, Solar Winds, HP Open view, Cisco Works, SCOM, Zenprise, and what’s up gold
• Configure and support Cisco 4500s, 3560x, 3750x, 6000s, Nexus 5000 and 7000 Switches and Routers 7000s, Call Manager, UCCM, Cisco VCS Expressway,F5 Load Balancer, Juniper and ASA firewall devices.
• Microsoft Office Suite (i.e.: Excel, Access, Power Point, and Visio)
• Support and troubleshoot COTS Applications
• GroupWise, Outlook and Exchange 2003/07/10(Barracuda), BES server 5.0, and Air Watch(MDM)
• Create and maintain SQL select statements, update statements, triggers, stored Procedures and views

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Systems/Network Administrator

Responsibilities:

• Primary role is to manage and maintain Artel infrastructure includes 100+ missed server environment (Windows/Linux/Unix), ensuring 99.99% uptime. Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, data confidentiality and system Integrity.
• Installed, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2008/2012 R2.
• Assisted and support Transition of SharePoint 2007/WSS 3.0 to SharePoint 2010.
• Administered, Patch, and monitor performance of SharePoint Farm 2010 to support over 3,000 users.
• Created and manage SharePoint group and permissions for Domain users and workflow using InfoPath 2010 Forms.
• Migrated VMs across hosts within a HA Cluster to perform maintenance tasks on ESXi Hosts
• Use VMware vMotion to eliminate application downtime from planned server maintenance by migrating virtual machines between hosts
• Created clones from existing VMs (both Live and Powered-off) and deployed several VMs from Templates and customized their configurations as-needed.
• Implementation of VDI Horizon 7 for the engineering and NOC team.
• Support Artel systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.
• Manage security patching of all servers and desktop using SCCM
• Responsible for LAN/WAN troubleshooting and maintain network configurations of layer 2 and 3 switching devices including Cisco 3560 and 3700 series devices, Cisco 4000 series multi-layer switches and Cisco 6500 series switches used core gateway.
• Responsible for administration of the Solarwinds Orion version 14 Network Performance Monitoring, Application Performance Monitoring, Netflow router source monitoring, and wireless/VOIP monitoring. Supporting toolsets responsible for moves/add/changes to the operating environment, including but not limited to: server monitoring, Application monitoring, Netflow monitoring, wireless and Voice over IP monitoring, as well as documenting the monitoring request and change control documentation for Artel NOC
• Create base image for both desktop and Laptop using Symantec Imagining Tools.
• Provide user and application recovery and making sure full and differential backup are successful.
• Manage user account administration and Microsoft office 365 account creation in Exchange for end users.
• Provide both phone and onsite support for over 300 users including VPN, VDI, VIOP, Lync, both local and network printer, shared drives mapping, application issues.

Confidential

System Administrator

Responsibilities:

• Configure and deploy static code analyzer tools and provide needed services to development team.
• Working with respective application teams to extract/export the application code (onboarding) and other components needed for CAST AIP
• Manage delivery of the extracted code to the CAST AIP for analysis
• Provide reports to the management team/CAST Governance Council on the CAST analysis results of the respective application
• Work with the respective application review team to understand the results of the CAST analysis
• Manage the OTRS change request process for all CAST AIP applications (create OTRS/change for the respective application changes; responsible for the transition of the changes to the respective application teams)
• Provide baseline report and analysis against the new CAST report (after re-analysis) to determine the success criteria (present report to review team, management team and steering committee)
• Establish and coordinate the CAST User group and schedule periodic meetings for IT
• In corporate CAST into the SDLC cycle of the application groups
• Programming experience (Java, C/C++,Red Hat, LINUX)
• Install and manage virtual Linux/ windows machines on VMWare ESXi version 5.5 using ISCSI shared disk
• Install and configure Apache Httpd server to be used by developer and host web application and schedule cron jobs
• • Install, upgrade, support and troubleshoot Web Server related problems running on JBOSS, Tomcat, IIS, Web Sphere, etc.
• Tune Linux kernel using kernel parameter as requested by database engineer
• Provide backup support and server administration Using Veritas backup exec
• Provide users, customers and staff with technical documentation and metrics reports.
• Provide analysis as directed to support to efficiently execute software code quality.
• Determine when internal system support, vendor support or other technical resources should be consulted.
• Develop, execute, and fix scripts to develop automation processes.
• Develop and deploy script in PowerShell and visual Basic to manage windows environment, manipulate data and determine solution when necessary.
• Demonstrate in making utilities sufficient to build libraries and applications modules from source code.
• Communicate clearly in both verbal and written form with other team members.

Confidential

Network Administrator

Responsibilities:

• Assist in establishing performance standards, Policies and Procedures for TWD & Associates Infrastructure
• Knowledge on Hyper-V, ESX and ESXI Architecture, guest OS installation, setting Up VM Priorities, Template, cloning and snapshot.
• Knowledge and understanding of VMware storage and networking concepts like of Shared ISCSI and LUN (SAN or NAS), VSwitches, different type of port Groups, Nic Teaming and Vlan
• Maintain both VMware VSphere 5 and Hyper-V Storage Replication and support vSphere infrastructure for multiple locations
• Troubleshoot LAN/WAN systems to maintain Windows/Linix operation integrity and coordinate efforts with vendors for upgrades and network maintenance
• Knowledge of PowerShell and batch file
• Support all LAN-based Appliance including routers, switches, firewalls, ASA(VPN), VOIP, AVAYA, Palo Alto, TMS, Cisco C20,and Ethernet Technology
• Perform general LAN administration for technical support, software and hardware changes
• Administrator a network of over 500 workstations and over 100 servers both windows and Linux based operating system
• Managed Users Permissions using Active Directory in SharePoint 2010 farm
• Configure and Administer RSA licenses for soft and hard tokens for all remote users.
• Troubleshoot network outage and provide root cause and recommendation to the clients
• Support the Implementation and setup policy on the Palo Alto network security for TWD & Associate
• Utilize Active Directory for tracking internal users: resetting passwords, managing accounts, and granting access
• Use Solar Winds, Cisco Prime and IT Tracker to monitor both systems and Network appliance within TWD Infrastructure.
• Assess system and network requirements for implementing and maintaining hardware, software and Telecommunications solutions to provide required network infrastructure and service levels
• Manage network account, network rights, access to extensive complex systems, and equipment
• Support Windows 2003/08/12
• Support Exchange 2010 and Lync 2013
• Migrated users from Exchange 2003 to Exchange 2010 using exchange migration utility
• Create exchange users, configure space quote limits, access rights and various other functions
• Configure and setup Servers on EMC SAN, Database Server, Dell Open Manager, SCCM 2012, IIS Server, SharePoint, Backup Exec, and deploy Norton Antivirus 12.0 to all the systems.
• Using SCCM to manage software distribution projects includes Microsoft security upgrades and standard desktop software on global basis. Prioritize and coordinate security patch and software testing schedules and distributions.
• Create packages collections, and advertisements for distributions. Tracked penetration and analysis of distributions to meet service level Agreements.
• Install configured and troubleshoot of VMware performance and tuning issues
• Created a standard Windows 7 and 10 Image for desktop and laptops using Symantec ghost solution suite 3.1
• Assess and resolve application compatibility issues with windows 7 or 10 as well as Initial training of end user for windows 7 or 10
• Install and test several Dell laptops and desktops with windows 7 and 10 Image
• Plans and schedule the installation of new or specialized hardware, operating system and applications software, troubleshoot operating systems, laptops and desktop issues
• Plan and deploy applications and update to window 7 and 10 client computers and create and implements FDCC settings including logon and GPO
• Create DFS replications in Remote sites
• Rack Hardware equipment including Server, backup tapes, Router, Switches and keep up hardware inventory

Confidential

Network Engineer

Responsibilities:

• Responsible for LAN and Wan network operations
• Establish and maintain network performance by building network configuration and connections
• Troubleshoot network issues
• Perform general LAN administration by technical support
• Setup Cisco Prime for network device monitoring
• Setup TFTP server to backup
• Install, configure, monitor, and troubleshoot of routing technologies: OSPF, EIGRP, BGP, RIP, and MPLS
• Configure and troubleshoot LAN switching through protocols: VLAN, Inter VLAN Routing, VTP, STP, HSRP Redundancy, RSTP, Trunking, L2 and L3 Ether Channel
• Support security technologies: IPsec, VPN, SSL VPN, ASA Firewall
• Support the installing of VOIP using Cisco CUCM on VOIP Phone 7941 and 79620
• Network troubleshooting using Wireshark, Ping, Traceroute, and Telenet

Confidential

System Administrator

Responsibilities:

• Responsible for providing technical and administrative support to resolve customer service support
• Remote access
• Active Directory: group policy, user account administration
• Handle advanced Windows NT/2000/03/08 R2/12 server and client operating system related trouble calls, such as login errors, mail connectivity, trusts, wide area connectivity, name resolution issues, and server problems
• Provides administration of local and wide area networks (LAN/WAN)
• Troubleshoot LAN and other network related problems, monitor and support local area network related to hardware and software changes
• Managed Users Permissions using Active Directory in SharePoint 2010 farm
• Managed Site collections, configure security, created sites, list, libraries and configure site features in SharePoint 2010
• Advised and Instructed personnel on the use of the directorate SharePoint Portal
• Setup switches, router, and prepare them for labs and production environments
• Upgrade numerous switches and routers IOS using TFTP server
• Set up TFTP server to backup and restored configuration and IOS image files for the Cisco router and switches
• Maintain the physical network file server, desktop and laptop workstations and applications
• Perform day-to-day client account management, adding, deleting, and modifying user accounts and Exchange user mailboxes
• Manage shared network resources including printers and storage drives
• Assist users with VPN client installation and troubleshoot connectivity issues for both onsite and offsite users
• Load and configure Microsoft Windows OS and server platforms
• Install and Configure Citrix XenApp, VDI, and Applications
• Maintain 70 XenApp servers with 500 concurrent users
• Provide Citrix administrations such as migration and patch management on the Citrix server
• Provide Citrix support to end users
• Assist with the management network printers, and scanners
• Assist with the development, testing, updating and deployment of computer images
• Manage and Support users and assist users with blackberry activation, deletion, apply policy as required using 4.x.x/5.x (Blackberry Enterprise Server) and Mobile device (IOS, Android and Windows) MDM Solution (i.e MaaS360), client Network etc
• Work closely with engineers to architect, develop and optimize the mobile Infrastructure for DOJ and create security and device management policies to better support the new MDM deployment.

Confidential

Remote Access Administrator

Responsibilities:

• Handle advanced Windows NT/2000/2003 server and client operating system related trouble calls, such as login errors, mail connectivity, trusts, wide area connectivity, name resolution issues, and server problems
• Manage the implementation and operation of a mobile device management solution, which included server-based installation and management, patches and upgrades.
• Manage third party MDM Vendors to ensure compliance with SLAs.
• Troubleshoot user blackberry and Mobile device on both Bes and Airwatch (MDM) to resolve user blackberry or Mobile device issues and if needed involve Vendor.
• Establish a list of approved devices, create an online registration system and process Move/add/delete changes for the IRM/DOS employees.
• Configure and use Internet browser technology and the full array of TCP/IP and Windows utilities, to locate and correct most network and server problems
• Install workstation and server operating systems, applications, and server software (Citrix MetaFrame, WinMagic, and SafeNet) service packs, hot fixes, and special software patches
• Diagnose and correct NT Terminal Server and Citrix Metaframe server issues
• Perform day-to-day client account management, adding, deleting, and modifying user accounts and Exchange user mailboxes

Confidential

IT Support Specialist

Responsibilities:

• Implement and support local area network and campus area network hardware/ software
• Supported a Windows operating system
• Supported and assisted users remotely using Citrix and VPN
• Install and configured Server, Veritas Net backup, network switches, and other relevant LAN components
• Support and monitor cluster servers
• Answer, evaluate, and prioritize incoming telephone, voice mail, email, and in person requests for assistance from the end and off site users
• Establish and mange over 10,000 user accounts, system environment, access control, and account privileges through Active Directory
• Conduct and verify daily backs of LAN/WAN user

Confidential

Desktop Support Specialist

Responsibilities:

• Perform hardware and software upgrades
• Migrate user data to new systems and image individual computers or ghost cast multiple workstations
• Install, configure, and support mobile devices
• Administer and resolve users access to network resources and web applications
• Set up Audiovisual equipment’s
• Use Active Directory to support internal users

Confidential

Help Desk Support

Responsibilities:

• Answer phones and provided technical support for MS Office
• Provide solutions and document answers to common computer problems
• Identify, troubleshoot and resolve desktop and laptop hardware and software applications
• Provide first level support for user account in SAP, primarily password reset
• Reset Windows 2003 Active Directory password and assisted with any technical problems
• Troubleshoot local and network printing
• Apply SMS remote tools and remote desktop to troubleshoot software application

Confidential

PC Support Technician

Responsibilities:

• Maintain a Microsoft Windows NT, SQL Server
• Windows 2000 Server based LAN network
• Support Windows XP, Windows 2000 Professional and TCP/IP