PROFESSIONAL EXPERIENCE

Confidential

Senior Cisco Unified Collaboration Engineer

Responsibilities:

• Greenfield installs of CUCM, IMP and Unity Connection.
• Server upgrades of Cisco UC servers - CUCM, Unity Connection, IMP, UCCX, CER
• Provided staff augmentation services to analyze a companies’ UCCX scripting methodology that they never had training on and develop standards to make script analysis and management an easier task for the customer IT department.
• Performed voice gateway troubleshooting and CUBE implementation with SIP service providers often involving deeper analysis of SIP traces with the service provider to build SIP profiles to meet what the provider wants the SIP messages to look like.
• Provided mentorship for entry level associate consulting engineers and brought them with me on deployments as part of their on the job training.
• Generated over $250,000 in billable revenue in one year’s time

Cisco Collaboration Solutions Engineer

Confidential

Responsibilities:

• Headed up the transition of 4 major customers from ISDN T1/PRI dial-plans to a SIP based dial-plan with new service providers.
• Performed fresh Cisco UC installations of Cisco Unified Communications Manager (CUCM), Unity Connection (CUC), Instant Messaging and Presence Server (IMP) and Unified Contact Center Express. Also proficient with Singlewire/Informacast for 911 notification and paging groups, Cisco Emergency Responder server, MediaSense for call recording, Calabrio for call recording, Expressway Core and Edge, and the installation and management of various other Cisco Video Endpoints for Telepresence.
• Orchestrated troubleshooting on various Cisco TAC cases
• Performed lab configurations for customer demos
• Planned for and did multiple Cisco UC upgrades from versions 9.x and 10.x up to the 11.x platform
• Provided technical assistance to junior engineers that needed technical escalation
• Well-equipped at leading a team of engineers/account team members or working independently in customer-facing roles involving both delivery and pre-sales engagements

Cisco VoIP Engineer

Confidential

Responsibilities:

• Migrated the dial plan of a 30,000 user Army installation off of PBX call routing and front-ended the Cisco CUCM environment to route calls for the entire installation.
• Gained knowledge around the DoD AS-SIP infrastructure which is what DoD sites will be using to make DSN calls in many places going forward.
• Designed and built a VoIP network for a small client site in 2 weeks involving full CUCM install and configuration, Unity Connection installation and Instant Message/Presence installation. It also included site survey, analysis of user requirements, and configuration of user features identical to that of the old telephone system and consulted on UC Security and STIG practices going forward.
• Designed and implemented a 2700 station migration for a major Florida hospital and its outlying clinics.

Cisco VoIP Engineer Technical Lead

Confidential

Responsibilities:

• Management of media resources to minimize excess SCCP traffic across the WAN.
• SCCP Gateway (FXS) port configuration for work with fax devices and cash advance machines
• Bulk device loads using bulk administration tool and CSV file creation along with logistical planning and data gathering needed to convert site survey data into information to build configuration files in bulk for each site that was converted.
• Assisted managed print services team in training of lower level administrators on dialplan and call flow basics when implementing network based fax solution (LAN Fax) across the network and integrated Accuroute LAN Fax server with CUCM Session Manager.
• Implemented co-existing dialplans across the same infrastructure to manage SIP Trunks riding different service provider SIP networks. This was done by having identical dialplans with area code based call routing across SME with parallel SIP trunks down to the leaf clusters. Calling search spaces were the way we would control which dialplan the lines would have access to and thus would route calls out that trunk.
• Customized configurations for specialty users and devices such as PLAR line configurations for “ring down” phones in vault areas and security phones, planned legacy site configuration for sites that still would remain on T1/PRI circuits, voicemail zero out features for users in Unity Connection, calling privilege changes for users with international dialing rights, modification of 911 route patterns when call flow to service provider would change to a new SIP trunk.

Network Engineering Consultant

Confidential

Responsibilities:

• Site survey of customer site and full assessment of customer requirements to properly be able to design the new network topology.
• Design of each ANG site assigned to include parts moves, configuration files, subnet breakdown, before and after network visio topologies, list of materials to order, & pre-installation coordination.
• Installation procedures included gateway cutovers, physical install and configuration of access switches, building of the core-switch mesh, and training of junior network personnel.

Network & Voice Engineering Lead

Confidential

Responsibilities:

• Lead the design, installation, configuration and maintenance of PACOM’s APAN (All Partners Access Network) firewall and LAN switching architecture and handed off to tier 1 and 2 support when construction of network was complete and all configuration requirements were met.
• Implemented a port-security configuration that put SOCPAC at a better layer 2 security posture than they were prior.
• Provided VPN support to mobile workers at SOCPAC from around the AOR and assisted in the termination of additional circuits and VPNs for other users who also used our network as an entry point into the SOF network.
• Spearheaded the upgrade of the SIPR phone system for campus LAN and mobile users off of the Avaya platform and onto the Cisco CUCM v8.6 upgrade and the physical installation and configuration of co-existing dialplans while two phone systems temporarily worked independently while single handedly installing 500+ handsets over a 6 month timeframe in addition to other daily job tasks and projects.
• Designed an VoIP-based SRST solution to allow users in forward deployed areas to make inter-site calls across lateral terrestrial and satellite links which would preserve voice communications in the event of a CUCM server outage. Instances including H323 gateways and CUCME were drafted as well for future use when licenses could be obtained.