SUMMARY

• Extensive experience in IT support in Windows and Linux Servers Enterprise environment including application support, end user support, Virtual Desktop Infrastructure (VDI), software testing and installation, security patches and antivirus applications.
• Expertise in system research, development, migration, and maintenance; excel at multi - site implementations.
• Provided installation, training and guidance to customers. Proficient in developing hardware, software, servers, requirement definition, and system integration.

PROFESSIONAL EXPERIENCE

Confidential

Systems Security Engineer

Responsibilities:

• Utilize Nessus Tenable Security Center to consolidate and analyze all vulnerabilities and data gathered from multiple Nessus scanners, measure and evaluate security program effectiveness.
• Provide reporting and customizable dashboard.
• Utilize Splunk alerts and notifications to speed up incident response and vulnerability remediation.
• Perform compliance checks against industry standard and regulatory mandates such as FISMA, DISA,
• Developed POA&M for mitigation as required by Risk Management Framework (RMF)
• Responsible for monitoring, managing performance and availability across complex environments to detect, prioritize and neutralize cyber threats using CA’s APM (Application Performance Management) and UIM (Unified Infrastructure Management) and LogRhythm to remediate risks.
• Setting up Splunk Forwarding for new applications, work wif metadata, creating Dashboards. Troubleshoot issues wif log sources or systems wif vendor, and report system defects as needed.
• Provide technical security services to remain in compliance wif VA regulations to maintain the Authority to Operate (ATO) and to provide artifacts required by NIST controls 800-53 series rev4, FIPS and STIGs
• Provided customized training for AD security to Veterans Affairs customers

Confidential

Systems Engineer

Responsibilities:

• Setup new MS Active Directory infrastructure, setup CAC enabled user database.
• Designed, implemented and supported centralized patching server, managed Windows servers 2008 R2/ 2012.
• Setup new MS Active Directory server, GPOs, OUs and file servers
• Supported both Windows and Mac operating systems
• Worked wif NIST 800-53 document, baseline support and other FISMA controls.
• Provided tier II-III Infrastructure Support in the areas of Help Desk, Network Administration, Server Administration, Software Management, and IT Security Administration.
• Managed VMware ESXi Hosts using Web client
• Created Virtual Machines as per user requirement and performed Cloning on Virtual Machines
• Supported Virtual Desktop Infrastructure (VDI)
• Administrator for all related domain policy implemented through GPO for such actions as Domain and computer security initiatives, Global application rollout, Access restrictions, and OS and Application Updates based on users, groups and computers
• Perform regular software updates for all Windows/ VMWare servers
• Automated script creation/editing using Batch & PowerShell for server automation
• Provided user support for all functional areas, including application install, Imaging, upgrading and trouble shooting at Tier II-III.
• Draft technical manuals, installation manuals, installation progress updates, and incident response plans to enhance system security documentation; create required system compliance reports and information requests.
• Managed all phases of install, including surveys, customer requirement and system integration
• Develop Continuity of Operations (COOP) and Disaster Recovery (DR) operations and conduct evaluation of COOP and DR during annual incident response training.
• Worked wif Security Technical Implementation Guides (STIGs) images, standard workstation and server images.
• Evaluated security concerns and vulnerabilities wif system configurations, LAN access control, physical security, Patch Management, incident response\management, contingency planning and testing, IT Asset Inventory control, continuous monitoring, and configuration management
• Design, develop, and organize, application install process and the best practices documentation
• Mentored junior administrators, assigned work and provided guidance

Confidential, Bethesda, MD

Systems Engineer

Responsibilities:

• Providing server maintenance on Windows Server 2K3/2K8 platform and troubleshooting issues as they arise. Guide program and project activities including development of proposals, business requirements, analysis and compliance.
• Setup/install and configured multiple VMWare servers for application testing.
• Performed Windows server scan wif Retina scan software for compliance
• Created training material and Trained administrators/users in monthly training class
• Developed and updated existing documentation (SSP, POAMs, and supporting artifacts) to reflect findings, corrective action plans (CAPs), Plans of Action and Milestones (POA&M), Waivers, Risk Based Decisions (RBD), and tracking completion of work
• Provisioned Windows 2000/2003/2008, Linux and Solaris systems
• Providing custom scripts to automate application upgrade/install
• Created, tested and installed custom scripts for security updates for local/remote users
• Supported local and remote users for tier me, II, and III support
• Ensure operating system security by applying appropriate patches and releases

Confidential

Sales Engineer

Responsibilities:

• Giving demo and presentations on Rackable products and services
• Provided installations, configuration, troubleshooting, customer assistance, and fault isolation for all automated data processing systems and peripheral equipment
• Identified business problem through discussion and analysis. Designed and presented complex technical solutions
• Provided custom solutions wif Built to Order servers, RapidScale clustered storage solutions, SANs, DAS and JBOD to design world-wide data center layouts

Confidential

Pre-Sales/post-sales Engineer, Team Lead, Manager

Responsibilities:

• Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions
• Installed, troubleshot and trained customers on ClearCube/Windows software applications.
• Confer wif customers and engineers to assess IT hardware/software needs.
• Focused on DOD sector, managed large-scale implementations at CENTCOM, CENTCOM Doha, Qatar, DISA, DTAO, Pentagon, Fort Bragg and others.
• Wrote Statement of Work, Project Implementation Guides, procedural documentation regarding operating system installation and configuration of software packages, Best Practices and Test Plans.
• Provided on-going technical support to well-qualified prospects conducting evaluations which included training, programming of examples, third-party software integration, trouble-shooting, best-practices and consulting.
• Train junior engineers in network/Windows concepts and halp them wif troubleshooting issues.
• Attend trade shows and seminars to promote products or to learn about industry developments.

Confidential

Sales Engineer

Responsibilities:

• Provided technical support to the customer for EDS Server farm design. Developed software solutions and performed high-level solution presentations for a variety of audience.
• Performed site surveys, interviewed customers, documented the current layout, presented findings to customer and EDS management.
• Assisted the design team in designing server farm, network, bandwidth, and seat per customers’ requirements.
• Trained site personal in administration and troubleshooting of system.