System Administrator Resume New York, NY - Hire IT People

PROFILE:

Accomplished Citrix Engineer with 18+ years’ technology industry experience, bringing high - level technical support within Citrix, VMWare, and Microsoft environments with strong background in implementing and supporting next generation technologies. Talented leader with ability to coach, mentor staff and project teams, ensuring completion of all projects and goals. Partner with stakeholders, customers, and managers to gather requirements and identify potential improvements.

KEY SKILLS AND KEY WORDS:

Hardware: Dell Compellent, Dell Kace 1000 and 2000, HP, Polycom VoIP

Software: Solar Winds N-Able, Autotask, Confidential Backup, Mozy, SMS, Citrix, XenApp/XenDesktop, Netscalers, WEM Profile management, Provisioning server, and Xen Server Hypervisor Director, N-MAS, Duo.

Operating Systems: Windows 2012R2/2008/2003, VMWare, Office 365, Microsoft Exchange 2010/2013

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

System Administrator

Responsibilities:

Provide technical support to attorneys, partners, and staff within Citrix XenApp and XenDesktop VDI environment.
Resolve complex issues with servers, desktops, laptops, peripherals, Confidential machines, and network.
Oversee various applications and monthly data backups. Configure, manage and troubleshoot VDA registration with Delivery Controller.
Utilize Director Application to monitor issues with desktops, servers, DC, user sessions, perform application troubleshooting, shadow, and restart VM.
Analyze various trends, review log files, and track issues and login failures.
Update receiver to resolve connectivity issues.
Ensured on-time and in-budget delivery of large rollout while working with Confidential, delivery, and documentation of new PC’s and laptops.
Increased system performance by replacing unnecessary equipment.

Confidential, New York, NY

Consultant

Responsibilities:

Provide infrastructure, network solutions and technical support for various.
Deploy Citrix solutions for external/ internal connections to production applications including the Citrix Netscaler.
Integrated new two form factors of authentication for enhanced security with DUO.

Confidential, New York, NY

System Administrator

Responsibilities:

Charged with providing systems administration within fast-paced production MSP environment.
Served as dispatcher and onsite Engineer providing staff management and support, including delegation of technical trouble tickets for 15 Non-profit organizations, and provide remote support for over 100 internal users.
Troubleshoot, analyze, and resolve complex technical issues.
Ensure data integrity through updates and management of Confidential cloud solutions for company servers, virtual machines, laptops, and desktops.
Created and maintain comprehensive documentation of physical and virtual machines and for staff procedures.
Resolved 97% of issues in 4 hours by handling dispatching duties by managing and processing incoming calls.
Improved onboarding time and reduced issues by streamlining the new hire process through establishment of consistent processes.

Confidential, New York, NY

IT Systems Engineer

Responsibilities:

Non-profit organization offering foster care, social services, and medical clinic for children and adults.
Led setup of new server room, including gathering contractor bids, overseeing vendors, and providing management with updates.
Performed all levels of project management, from initial conception through delivery.
Utilized Dell VRTX with VMWare 5.5 in support of 30 virtual servers.
Led reimaging and deploying 200+ Window 7 machines at main and Bronx locations.
Hybrid environment included on Premise Exchange 2013 and Office 365.

Confidential, Brooklyn, NY

IT Manager

Responsibilities:

Non-profit shelter with 50 staff members, consisting of social workers and employees.
Maintained Server 2008 network infrastructure supervising 2 staff members supporting and management of 24/7 environment.
Completed upgrades and support of Windows 7/8 desktops/laptops.
Communicated with end users and managers to resolve variety of complex technical issues.
Managed phone systems, cameras, and ID systems.

Confidential, New York, NY

Network Field Technician

Responsibilities:

Provider of technical solutions to schools throughout New York with $10M in annual revenue.
Provided high-level technical support for Confidential public and private schools.
Identified school needs and delivered, maintained, and supported technologies to ensure top performance.
Served as Project Manager on multiple projects and initiatives, including coordinating with vendors, system configuration, and delivery.
Led reimaging and deploying 200+ Window 7 machines at main and Bronx locations, including a hybrid environment of Premise Exchange 2013 and Office 365.

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System Administrator Resume

New York, NY

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