SUMMARY:

• Solutions - oriented Senior Engineer with 15+ years of documented success implementing a broad range of corporate IT Infrastructure initiatives supporting business goals, participating in administration, managing projects, supporting and implementing solutions
• Eliminated need to hire additional team members by performing dual roles in operations and engineering, with estimated $100k in annual savings
• Streamlined server provisioning process which resulted in 50% faster server deployments for 800 servers and $250K+ project savings
• Completed migration of core reporting application for Line of Business to new Exalytics hardware = ~25% improvement in performance and reducing system downtime

SKILLS AND EXPERTISE:

Senior Engineer Enterprise EnvironmentsTeam Development Best Practices

Discovery / Development Infrastructure DesignStrategy / Goals Milestones

Planning / Design Automation ScriptingHiring / Retention KPIs

Implementation / Testing Automation ManagementBudgeting / ROI Processes

Administration / Support Troubleshooting / AnalysisProgram Management Procedures

Project Management Issue ResolutionCommunication Skill Deployment

Key Stakeholders Disaster Recovery PlanningPresentation Skill Networking

Departmental Liaison TCO ReductionDocumentation Leadership

Identity Management End to End AnalysisCapacity Planning Trainer

Research / Development Contingency PlanningRisk Assessment Mentor

Performance Optimization ConfigurationStorage Sizing Coaching

Vendor Relations Data / Metrics / ReportsCustomer Service Negotiation

TECHNICAL SKILLS:

Platforms: Microsoft Windows Servers, Windows Clients, Oracle Linux, Red Hat Linux

Hardware: IBM BladeCenter, HP Blades Servers, IBM Workstations, Dell Workstations, Dell EMC SAN

Networking: TCP/IP, VPN, ICA, RDP, FDDI, SSH 802.11x, SMTP, SFTP, HTTPS

Languages: VBScript, Shell, Powershell, ASP, SQL

Applications: Oracle Hyperion, Citrix XenApp, Oracle PeopleSoft, oracle BI, Weblogic, IIS, Oracle Application Load Balancing, VMWare, Actice Directory, Exchange Server

Database: Oracle 11i, Oracle 12c, MSQaL 10.5, MSQL 11.0

PROFESSIONAL EXPERIENCE:

Confidential

Senior Systems Engineer / Lead Engineer

Responsibilities:

• Project Manage and contribute to the overall engineering, design, build, and operations support of all existing and new enterprise applications
• Lead and Design the implementation of Hyperion 11.1.2.4 on Exalytics; migration of HFM, Planning, Reporting, FDMEE, EPMA, DRM, and Essbase
• Support and administer enterprise-wide production applications in multiple data centers
• Acted as Lead Engineer for migration of Citrix 6.0 Peoplesoft application to VMware Horizon; design and deploy on 6 VMware servers
• Help to design and implement Hyperion 11.1.2.1 on Windows 2008 platform, while managing and supporting day to day project work
• Batch design and script development for nightly processing
• Deployed Virtual (VMware) and Physical servers for software and applications as needed
• Provide third level support to front line operations team
• Train operations team to reduce tickets being transferred to Level 2 and Level 3 and quicker resolution time; 3rd level On-call support
• Shell, Batch, VBscript, Powershell script development for nightly batch cycle run in IBM TWS, Tivoli Workload Scheduler
• Contribute to engineering, design and build of existing / new enterprise applications
• Form partnerships with internal LOB and external clients to identify business drivers and business requirements and then merge with available technology solutions
• Lead engineer for deployment of Hyperion 11.1.2.2 on Oracle Exalytics hardware with Oracle 12c database backend = increased performance 35%+ over previous installation
• Upgraded PeopleSoft 8.7 to 9.2 on Linux hardware and migrating all data from Windows
• Launched Peopletools 9.2 on Citrix, load balanced across 8 servers; use internal / external
• Converted VBscript to Powershell for Citrix and Hyperion batch (Windows ‘12 upgrade)
• Developed scripts to minimize administrative tasks, improve monitoring of service and server availability with quick implementation of new servers
• Enterprise Environments, Team Development, Project Management, Contingency Planning, Infrastructure Design, Implementation / Testing, Disaster Recovery Planning

Sr. Citrix Infrastructure Engineer / Team Lead

Responsibilities:

• Administered, supported, maintained, and deployed new applications and servers in farm containing 800+ Production Citrix PS 4.5 RO5 running several applications for enterprise use by onshore and offshore users
• Supported 800+ Citrix PS 4.5 servers, 75% virtual running on VMWare ESX and 25% physical servers
• Ensured successful implementing and monitoring of system improvements for efficiency
• Tested new applications (Citrix compatibility), load tested / deployed for production use
• Oversaw Citrix Secure Gateway’s to 3.2 for DR, PROD & QA environments
• Participated in a 24x7 on-call rotation to meet all required SLA
• Partnered with Engineering to design / develop new XenApp 6.0 farm consisting of VDI and application streaming
• Monitored project schedules and costs; saving over $250K on a single project and meeting Line of Business (LOB) demand
• Led Engineering for the upgrade of Citrix from 4.5 to 6.0 with implementation of streaming all applications for enterprise wide use
• Oversaw Citrix Web Interface upgrade: WI 4.6 to WI 5.2 for QA & PROD environments
• Provided 3rd level support for all Citrix Production issues and provided Incident Analysis (RCA) for all Priority 1 tickets
• Deployed and patched (RO3 & RO5) all Citrix servers in the QA, DR & PROD environments using installation manager
• Worked on weekly / monthly change control implementation for Citrix environment with 100% satisfactory results
• Improved server build out process (10hrs to 3hrs) = cleaner image for Citrix environment
• Oversaw deployment of XenApp 6.0 for Enterprise use, deployed test environment with minimal issues; deployed QA Environment
• Issue Resolution, Configuration, Storage Sizing, Leadership, Automation Scripting, Departmental Liaison

Confidential

Systems Engineer

Responsibilities:

• Administered, supported, maintained, and managed Citrix, PeopleSoft, Hyperion, Oracle Identity Manager, OpenPages, Windows Servers and multiple in-house applications running on AIX and Windows 2003 Servers: 24x7 production datacenter environment
• Led as primary contact for PeopleSoft Citrix server maintenance, hosting multiple applications for users / developers: included off-shore servers hosting applications
• Led as primary engineer for problem management for PeopleSoft Citrix issues; provided RCA (Root Cause Analysis) and documented problem resolutions for SEV 1 - 2 cases
• Handled all 2nd level support for PeopleSoft with 15,000 local and remote end users, before getting promoted and received awards for customer service and meeting SLA’s
• Oversaw Citrix farm of 80+ Presentation Server 4.0, managed and maintained 16 Citrix PS 4.0 hosting PeopleSoft for on-shore users and all required Apps for off-shore with routine maintenance and monitored performance for higher availability
• Published applications as required after testing for compatibility with Citrix Application running on Citrix Web Interface 4.3 and Secure Gateway
• Trained and mentored Level 1 and 2 resources on all aspects of Citrix support procedures and process, as part of the training and mentoring program
• Functioned as primary support for FCM OpenPages (SOX) and Cognos running on Windows ‘03 guest OS (VMWare host OS) with backend Oracle server for 1,000 users
• Contributed as part of UAT (User Acceptance Testing) group for rollout of standard XP/Vista desktop: included upgrades, service packs, new application packages or updates
• Led Confidential Engineering implementation of OIM and linked PeopleSoft with Active Directory 2003 and Exchange 2003 for automation of ID creation’s and decommissions to reduce admin functions
• Implemented multiple applications (Oracle Identity Management, HP uCMDB) for Enterprise use running on Windows 2003 with Support and administration
• Upgraded OpenPages 4.3 to 5.1 with fresh install and maintaining data from backups
• Developed and implemented multiple scripts to: automate system tasks, increase uptime, enable remote monitoring and nightly processing with Control-M Scheduler. (Using: vbscript, WMI and Shell)
• Administration / Support, Performance Optimization, TCO Reduction, Documentation, Trainer

Confidential

Network Manager

Responsibilities:

• Led as Primary contact for IT department for end-to-end support of 350 users with daily management and maintenance with required 99.999% uptime of 10 2000/2003 Windows servers, SAN, desktop and network resources, routers, nics, switches, firewall. Led as primary architect for the integration of multiple sites and companies, development of web projects for internal (Intranets) and external (portals) use with an aggressive focus for line of business needs.

Systems Engineer

Confidential

Responsibilities:

• Functioned as Lead Engineer for issues related to Windows 2000 rollouts, upgrades and maintenance with 3rd-tier support for 1000+ users in Atlanta office.
• Acted as project lead / manager in migration from Windows NT to Windows 2000 active directory with failover redundancy using LSI San for data storage.

Systems Engineer / Data Center Engineer

Confidential

Responsibilities:

• Functioned as Systems Engineer with primary role being to support and maintain internal office users and 9 internal servers.
• Upgraded single NT4 Citrix environment to 3 Windows 2000 load balanced Citrix farm.
• Promoted to Data Center Engineer as primary Citrix Engineer to support 15 Citrix servers, 9 ASP and 6 ISV.