SUMMARY

• Solutions - oriented Senior Engineer with 15+ years of documented success implementing a broad range of corporate IT Infrastructure initiatives supporting business goals, participating in administration, managing projects, supporting and implementing solutions
• Eliminated need to hire additional team members by performing dual roles in operations and engineering, with estimated $100k in annual savings
• Streamlined server provisioning process which resulted in 50% faster server deployments for 800 servers and $250K+ project savings
• Completed migration of core reporting application for Line of Business to new Exalytics hardware = ~25% improvement in performance and reducing system downtime

TECHNICAL SKILLS

Certifications: MCSA, MCSE, MTA, CCEA, A+, ITIL V3 Foundation

Platforms: Microsoft Windows Servers, Windows Clients, Oracle Linux, Red Hat Linux

Hardware: IBM BladeCenter, HP Blades Servers, IBM Workstations, Dell Workstations, Dell EMC SAN

Networking: TCP/IP, VPN, ICA, RDP, FDDI, SSH 802.11x, SMTP, SFTP, HTTPS

Languages: VBScript, Shell, Powershell, ASP, SQL

Applications: Oracle Hyperion, Citrix XenApp, Oracle PeopleSoft, oracle BI, Weblogic, IIS, Oracle Application Load Balancing, VMWare, Actice Directory, Exchange Server

Database: Oracle 11i, Oracle 12c, MSQaL 10.5, MSQL 11.0

PROFESSIONAL EXPERIENCE

Confidential

Senior Systems Engineer / Lead Engineer

Responsibilities:

• Project Manage and contribute to the overall engineering, design, build, and operations support of all existing and new enterprise applications
• Lead and Design the implementation of Hyperion 11.1.2.4 on Exalytics; migration of HFM, Planning, Reporting, FDMEE, EPMA, DRM, and Essbase
• Support and administer enterprise-wide production applications in multiple data centers
• Acted as Lead Engineer for migration of Citrix 6.0 Peoplesoft application to VMware Horizon; design and deploy on 6 VMware servers
• Help to design and implement Hyperion 11.1.2.1 on Windows 2008 platform, while managing and supporting day to day project work
• Batch design and script development for nightly processing
• Deployed Virtual (VMware) and Physical servers for software and applications as needed
• Provide third level support to front line operations team
• Train operations team to reduce tickets being transferred to Level 2 and Level 3 and quicker resolution time; 3rd level On-call support
• Shell, Batch, VBscript, Powershell script development for nightly batch cycle run in IBM TWS, Tivoli Workload Scheduler
• Contribute to engineering, design and build of existing / new enterprise applications
• Form partnerships with internal LOB and external clients to identify business drivers and business requirements and then merge with available technology solutions
• Lead engineer for deployment of Hyperion 11.1.2.2 on Oracle Exalytics hardware with Oracle 12c database backend = increased performance 35%+ over previous installation
• Upgraded PeopleSoft 8.7 to 9.2 on Linux hardware and migrating all data from Windows
• Launched Peopletools 9.2 on Citrix, load balanced across 8 servers; use internal / external
• Converted VBscript to Powershell for Citrix and Hyperion batch (Windows ‘12 upgrade)
• Developed scripts to minimize administrative tasks, improve monitoring of service and server availability with quick implementation of new servers
• Enterprise Environments, Team Development, Project Management, Contingency Planning, Infrastructure Design, Implementation / Testing, Disaster Recovery Planning

Sr. Citrix Infrastructure Engineer / Team Lead

Responsibilities:

• Administered, supported, maintained, and deployed new applications and servers in farm containing 800+ Production Citrix PS 4.5 RO5 running several applications for enterprise use by onshore and offshore users
• Supported 800+ Citrix PS 4.5 servers, 75% virtual running on VMWare ESX and 25% physical servers
• Ensured successful implementing and monitoring of system improvements for efficiency
• Tested new applications (Citrix compatibility), load tested / deployed for production use
• Oversaw Citrix Secure Gateway’s to 3.2 for DR, PROD & QA environments
• Participated in a 24x7 on-call rotation to meet all required SLA
• Partnered with Engineering to design / develop new XenApp 6.0 farm consisting of VDI and application streaming
• Monitored project schedules and costs; saving over $250K on a single project and meeting Line of Business (LOB) demand
• Led Engineering for the upgrade of Citrix from 4.5 to 6.0 with implementation of streaming all applications for enterprise wide use
• Oversaw Citrix Web Interface upgrade: WI 4.6 to WI 5.2 for QA & PROD environments
• Provided 3rd level support for all Citrix Production issues and provided Incident Analysis (RCA) for all Priority 1 tickets
• Deployed and patched (RO3 & RO5) all Citrix servers in the QA, DR & PROD environments using installation manager
• Worked on weekly / monthly change control implementation for Citrix environment with 100% satisfactory results
• Improved server build out process (10hrs to 3hrs) = cleaner image for Citrix environment
• Oversaw deployment of XenApp 6.0 for Enterprise use, deployed test environment with minimal issues; deployed QA Environment
• Issue Resolution, Configuration, Storage Sizing, Leadership, Automation Scripting, Departmental Liaison

Confidential

Systems Engineer

Responsibilities:

• Administered, supported, maintained, and managed Citrix, PeopleSoft, Hyperion, Oracle Identity Manager, OpenPages, Windows Servers and multiple in-house applications running on AIX and Windows 2003 Servers: 24x7 production datacenter environment
• Led as primary contact for PeopleSoft Citrix server maintenance, hosting multiple applications for users / developers: included off-shore servers hosting applications
• Led as primary engineer for problem management for PeopleSoft Citrix issues; provided RCA (Root Cause Analysis) and documented problem resolutions for SEV 1 - 2 cases
• Handled all 2nd level support for PeopleSoft with 15,000 local and remote end users, before getting promoted and received awards for customer service and meeting SLA’s
• Oversaw Citrix farm of 80+ Presentation Server 4.0, managed and maintained 16 Citrix PS 4.0 hosting PeopleSoft for on-shore users and all required Apps for off-shore with routine maintenance and monitored performance for higher availability
• Published applications as required after testing for compatibility with Citrix Application running on Citrix Web Interface 4.3 and Secure Gateway
• Trained and mentored Level 1 and 2 resources on all aspects of Citrix support procedures and process, as part of the training and mentoring program
• Functioned as primary support for FCM OpenPages (SOX) and Cognos running on Windows ‘03 guest OS (VMWare host OS) with backend Oracle server for 1,000 users
• Contributed as part of UAT (User Acceptance Testing) group for rollout of standard XP/Vista desktop: included upgrades, service packs, new application packages or updates
• Led Confidential Engineering implementation of OIM and linked PeopleSoft with Active Directory 2003 and Exchange 2003 for automation of ID creation’s and decommissions to reduce admin functions
• Implemented multiple applications (Oracle Identity Management, HP uCMDB) for Enterprise use running on Windows 2003 with Support and administration
• Upgraded OpenPages 4.3 to 5.1 with fresh install and maintaining data from backups
• Developed and implemented multiple scripts to: automate system tasks, increase uptime, enable remote monitoring and nightly processing with Control-M Scheduler. (Using: vbscript, WMI and Shell)
• Administration / Support, Performance Optimization, TCO Reduction, Documentation, Trainer