SUMMARY

• Solutions - focused Technology Management Professional specializing in the administration and engineering of enterprise networks and distributed systems eager to offer 16+ years of cross-functional experience toward maximizing an employer’s productivity and profitability.
• Top-performer with expertise in supporting and troubleshooting various network, server, computer hardware, and primary production challenges.
• Integral leader experienced in Citrix XenApp/desktop 6.5/7.15, Netscaler, PVS, Terminal Server, SQL Server, VMware, Active Directory, LAN / WAN, Wireless, IIS servers, Security, RAID, and server hardware.
• Excellent communicator who can plan, prioritize, and manage multiple tasks within high-pressure, deadline-driven environments.
• Ambitious self-starter who demonstrates superior attention-to-detail and sharp decision-making skills.

TECHNICAL SKILLS

Hardware: HP Proliant Servers • Dell PowerEdge Servers • DLT / LTO Tape Backup Systems • Cisco Routers / Switches • Citrix Netscalers • Gateway SSL VPNs • NetApp SAN / NAS • HP / Dell Workstations / Laptops • WYSE Thin Clients

Software: Citrix Presentation Server 4.0 to 5.5 • Citrix XenApp/desktop 6.0 to 7.13 • VMware vSphere up to ESXI 5.1 • MS Office all versions • MS SQL 2000 to 2012 • MS Visio • MS Virtual Server • GoTo Meeting • Powershell • Windows Server NT to 2012 R2 • Active Directory all versions • Provisioning Services • IIS 4 / 5 / 6 /7 • SCCM • Systrack • Ilo • Open Manage • TCP/IP • DNS • DHCP • ITSM

PROFESSIONAL EXPERIENCE

Confidential, Plano Tx

Lead Citrix Engineer

Responsibilities:

• Performed Citrix Audit on multiple 6.5 farms. North America and Europe. Provided remediation recommendations on Citrix policy settings as well as GPO settings.
• Lead Engineer for a team of 5 supporting 4 farms housed in 5 data centers, Plano, Richardson Texas, London, Frankfurt and Singapore.
• Primary role was to interface with Pepsico as a liaison for my company. Meet with customer to understand their needs and goals. Prepare strategies to accomplish these goals and implement them.
• Managed an offshore support team consisting of 7 Citrix Administrators.
• Attended upper management meetings for my company and provided recommendations to stabilize the environment.
• Managed several special projects and did all of the hiring for the department
• Built a 7.15 Citrix proof of concept farm.
• Setup external facing Storefront website using Netscaler MDX enterprise edition.

Confidential, Honolulu, HI

Citrix/Windows Consultant

Responsibilities:

• Active Directory cleanup, modified and documented GPO’s, built Citrix Gold Image, established maintenance cycles for patching, reboot schedules, roaming profile cleanup.
• Diagnosed issues with roaming profiles, implemented Delprof2 along with custom script to unlock and delete locally cached roaming profiles. Acrobat reader was leaving locks on user profiles post printing due to the rendering of fonts in the profile temp folder. Long term solution was to deploy an Adobe INI file into System 32 folder.
• Implemented custom Citrix printing policies to allow for both auto-created printers and session created printers, tied to AD groups, along with setting the default printer based on user groups. Additionally GPO printer settings were enabled for user RDP sessions dat worked seamlessly with the Citrix printing rules. Each location and user role was customized so when creating a new user only two Citrix groups were required to create the correct printers, assign the correct default printer and set custom printer properties for said user role. Built Citrix centralized print server for consistent user experience and stability.
• Applied security to only power users the ability to work remotely via web interface, all standard users only had ability to login via the office VPN tunnels to the Citrix Portal.
• Fixed clipboard and mapped drive issue in Citrix sessions post Windows 10 upgrade.
• Built 7.6 Xenapp/Xendesktop environment and migrated client from Citrix 4.5
• Reconfigured Netscaler external website to only allow management AD group to go to Storefront via the internet and routed all standard user AD groups to the internal portal.

Confidential, Sacramento, CA

Citrix/Windows Engineer Sr. and Team Lead for Server Operations

Responsibilities:

• Lead Citrix Engineer with primary focus on deploying Facets Production software via Citrix 6.0 and Virtual Solutions. Managed 6 Server farms, over 3 datacenters, utilizing virtual and physical servers accommodating 2500 concurrent users.
• Served as Team Lead for Server Operations acting as subject matter expert for various infrastructure projects including cost analysis, technical specifications, resource allocation, with management level approval for any operational changes.
• Windows Engineer Sr. responsible for level 3 support of IT Operations, primarily Windows based systems on HP hardware managed via ILO, Citrix and VM Console.
• Systems supported include but are not limited to Citrix, Active Directory, VM, Exchange, IIS, SQL, Storage, Security.
• Lead Engineer on multiple Citrix projects including stabilization of legacy systems, implementation of new production system, Citrix farm upgrades and vlan stabilization.
• Developed and implemented Role Based Provisioning for 3000 Citrix users. dis created a more manageable environment, Cleaner Active Directory and a more secure, streamlined user provisioning process.
• Worked closely with the Security team to secure 1500 offshore user sessions and developed procedures on how to document and deal with improper user activity and or network intrusions. Isolated and fixed conficker virus attack during my very first on call duty. Provided detailed logs to the security team outlining the root cause of the infection.

Confidential, San Francisco, CA / Irvine, CA

Regional IT Manager

Responsibilities:

• Applied dynamic leadership talents toward founding a West Regions Technical Services Group for California, Nevada, and Arizona to include directing comprehensive operations comprised of 300+ offices, 6,000 users, 400 servers and 3 software support specialists.
• Interface among executive-level management to make sound decisions regarding consolidations, integrations, mergers, software development, implementation, and standardizations instrumental in ensuring high-level success for continued marketplace dominance.
• Played a vital role in sustaining business as a Regional Business Leadership team member focused on strategy and production cost reduction.
• Drove business growth by migrating region away from distributed database software and implementing centralized environments for main production and accounting software by utilizing terminal services, Citrix, SQL, Virtual Machine, Active Directory, GPOs, DFS, NAS / SAN, and Thin Client solutions, as well as providing Tier 3 support for a centralized user environment.
• Achieved 50% reduction in hardware, software, and personnel costs via infrastructure integration to include Active Directory, Exchange, Citrix, Escrow & Title Applications, Legacy Systems, websites, and database consolidations.
• Senior SQL Database administrator for 10+ databases, many of which exceed 100 GB and secondary DBA for an additional 30 databases. (East and Central regions)
• Led the company’s first-ever successful software rollout and consolidation by initiating a single-solution platform for 10,000+ end users and establishing Tier 3 support structures for Citrix- / SQL-based environments.
• Directed 2 large-scale mergers of 1,000+ end users each to include consolidating existing structures into a company model while phasing out 5 primary production software solutions.
• Architected and managed integrated solutions using the full Microsoft Suite, Active Directory, SQL, SharePoint, IIS, WSUS, and SMS.
• Strategically steered IT teams focused on sustaining strong user desktop environments to include managing hardware / software support, routers, start-up office operations, production center consolidations, and backup of data for 40+ offices, 400 users, and 50 servers.
• Pioneered concepts of terminal servers / Citrix and centralized SQL databases, along with creating the first group dedicated to supporting, implementing, and designing a single-seat solution for the company’s end users on a national scale.
• Migrated 400 users from Btrieve distributed database software to centralized SQL database within 6 months.
• Spearheaded WAN redesign to be fully redundant by creating 3 cross-connected hub sites and adding ISDN backups to all spoke sites which was instrumental in design serving as a model for implantation nationally.
• Eliminated need for full-time techs managing applications across 400 workstations by designing a central loan document print server housing 30 document types separated from a main user environment to protect against poorly written software from 3rd party vendors.

Confidential, Sacramento, CA

IT Analyst

Responsibilities:

• Utilized broad scope of IT noledge toward managing Tier 1 / 2 support operations to include directing 5 offices, 100 users, and 8 Windows servers, as well as providing targeted instruction on use of proprietary web interface to assist sales staff training efforts.
• Performed critical desktop publishing of sales materials and facilitated TEMPeffective hardware / software consulting for premier clientele.
• Converted all offices from HP / Windows 95 machines to Dell / NT 4.0 using Symantec Ghost and Novell Network to Windows, along with replacing circuits and Danube routers with Cisco routers / circuits tied into main backbone and removing static routes.
• Developed proof-of-concept for remote support using PC Anywhere and RAS.
• Successfully supported IT merger when Commonwealth was purchased by LandAmerica.