Radiologic Imaging IT Applications Specialist Resume St Louis Park, MN - Hire IT People

OBJECTIVE

Using skills, knowledge and experience, it is my desire to obtain a high end full time position within a company, corporation, or organization that thrives on customer service, technology and values.

TECHNICAL SKILLS

Platforms: Microsoft Windows® OS. Sun Microsystems Java Microsoft iOS

Networking: TCP/IP, SQL Server (Query Analyzer), Ethernet, VPN Citrix Client, Token, Go 2 Assist, Net Meeting, Oracle, SQL Meister, HL7 Interface, Edifax, Pulse VPN

Tools: Norton Firewall, McAfee/Norton Virus Protection Utilities, Sharepoint, FTP, Lotus Notes, EHR interface support (EPIC/ALSCRIPTS/NEXGEN/CENTRICITY/CERNER) Microsoft Office Suite, Go2assist, Crystal Reports, Service Pro, Avaya Telecommunications, Rightfax, Microsoft System Center Config Manager, .NET, VMware, Crystal Manager Enterprise, CRM Remedy Ticketing System. SAP Remedy Ticketing System, Active Directory, MS Exchange, Knowledge Base, Net Meeting, Q Link, Citron, I3 Client, Symantec, Salesforce, Cisco IP Phone Cisco Finesse, Service Now

PROFESSIONAL EXPERIENCE

Confidential, St Louis Park, MN

Radiologic Imaging IT Applications Specialist

Responsibilities:

Provides 2ndlevel support, and, when necessary, 3rdlevel support of image services
Acts as an escalation point for 1stlevel Imaging Services support, taking lead on Imaging Services applications issues, seeing problems through to resolution
Assists in the development of operating standards, policies, and procedures for the image management process including application and protocol development and standardization
Manages Imaging Services projects under direction from Manager or Senior team members and works cross - departmentally on definition and implementation of processes
Supports new center and business development implementation and initiatives
Serves as an interface between information technology, engineering, and radiologic technologists
Assists with application training for technologists and radiologists
In charge of monthly application testing using SCCM

Confidential, Minneapolis, MN

Application Analyst

Responsibilities:

Resolves technical problems that originate via ticketing service system
Uses Customer Service Expertise and technical knowledge to resolve issues surrounding the implantation, installation, usage, and training of employees on software and/or hardware
Interact with Network Services, system engineering, infrastructure and application development
Recommends systems modifications in order to reduce user issues
Work closely with contractors and vendors

Confidential, Minneapolis, MN

Production Activation Analyst

Responsibilities:

Manage participant production implementations of multiple Surescripts products and services
Manage and review production go-live status for participants within a cross department workflow
Serve as primary contact for participant development and operations staff after implementation & certification through production go live
Analyze and revise existing production implementation system documentation and processes as necessary to improve results for vendors and contractors
Attain a high level of expertise regarding participant production interfaces to and from Surescripts
Working directly with multiple IT services (apps, data, infrastructure, service desk, etc.)

Confidential, Minneapolis, MN

Technical Support Analyst

Responsibilities:

Proven experience in remote technical and application support to customers to analyze needs, present options and troubleshoot issues.
Troubleshoot and diagnose issues related to software, hardware and networking
Respond to user questions regarding application functionality, configuration, and content including 3rd Party Software (RightFax, etc)
Provide exceptional customer service that maintains or increases customer satisfaction levels
Thoroughly document all reported issues and customer inquiries
Accurately prioritize issues according to defined criteri

We provide IT Staff Augmentation Services!

Radiologic Imaging It Applications Specialist Resume

St Louis Park, MN

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship