SUMMARY

• Designed, configure, implemented, integrated, and supported Citrix Xendesktop 7.15, PVS, MCS, Xenapp 7.15, Xenmobile, and Citrix NetScaler 12.
• Created Citrix product roadmap and strategy.
• Full ownership of the architecture and implementation of Windows7, 2008, 2012 2016, Citrix XenApp, Citrix Xendesktop and NetScalers.
• Full ownership of the architecture, configuration, and implementation of Xenmobile.

PROFESSIONAL EXPERIENCE

Confidential

Citrix Engineer

Responsibilities:

• Designed, configure, implemented, integrated, and supported Citrix Xendesktop 7.6/7.8, PVS 7.8, Xenapp 7.6/7.8, Xenmobile, Sharefile, and Citrix Netscaler 11.
• Created Citrix product roadmap and strategy.
• Full ownership of the architecture and implementation of Windows 2008 and 2012, Citrix XenApp and NetScalers.
• Served as expert inVMWare vSphere, Citrix XenApp, Citrix XenDesktop, Citrix XenMobile, andWindows Operating Systems.
• Coordinated with other Networking and IT teams on enterprise projects such as software development and systems integration both on premises and cloud based
• Provided Tier 3 on call support for these platforms with other team members

Confidential

Citrix Engineer

Responsibilities:

• Designed, configured, implemented, integrated, and supported Citrix Xendesktop 7.5 and Citrix Netscaler 10.5 in AWS Cloud.
• Created Windows and Citrix product roadmap and strategy. Worked on turn key projects, this role encompasses full ownership of the architecture and implementation of Windows 2008 and 2012, Citrix XenApp and NetScalers.

Confidential

Cyber Defense Infrastructure Engineer

Responsibilities:

• Supported the CNDSP Security Operations Center through application of sound security architecture and engineering principles for the development, direction, and implementation of enterprise network cyber defense capabilities to prevent sophisticated cyber threats and vulnerabilities, or detect when prevention fails using the following tools: Splunk, Juniper firewalls, Arcsight, HBSS, Websense, Snort, and Palo Alto firewalls.
• Working on Federal Bureau of Investigation (FBI) project
• Manage and support the FBI infrastructure enterprise management tool suite including HP BTO suite for multiple IT environments with different classification levels Configure, monitor and troubleshoot the EMS tools infrastructure including: applications, operating systems, supporting Active Directory and DNS infrastructure, and reporting mechanisms Maintain an accurate topology, inventory, and configuration repository of the managed devices on FBI’s network Resolve production issues related to critical enterprise applications such as RSA - ACE, Cisco Secure ACS, CiscoWorks, NetQoS, and HP BTO Suite Administer and manage the RSA and Cisco ACS servers Work to analyze research and provide problem resolution while interfacing with user, vendor and necessary escalation parties, based on problem diagnosis Monitor and report on status, availability, and capacity in order to enable more rapid diagnosis of potential problem sources Ensures the capability of EMS Tools is available to all operational support groups Help improve the availability of the network infrastructure Enhances EMS tools performance and event data to maximize EMS systems efficiency. Configure EMS tools to meet analyst correlation requirements as well as performing event quality maintenance tasks. Apply vendor patches and new designs to keep products up-to-date. Maintaining up to date documentation of designs and configuration Monitor and maintain all aspects of system, network, application, and security health throughout the FBI enterprise

Confidential

Cyber Defense Infrastructure Engineer

Responsibilities:

• Supported the CNDSP Security Operations Center through application of sound security architecture and engineering principles for the development, direction, and implementation of enterprise network cyber defense capabilities to prevent sophisticated cyber threats and vulnerabilities, or detect when prevention fails using the following tools: Juniper firewalls, Arcsight, HBSS, Websense,Fidelis, Niksun, Snort, FireEye, and Palo Alto firewalls.
• Responsible for supporting the VMWare (ThinApp) / Citrix (XenDesktop) environments virtual desktop infrastructure.
• Manages the daily operational support and maintenance of the VDI environment reporting to the Site Manager.
• Supports and understand products and technologies in the VMWare/Citrix product suite.
• Deploys, configures, and manages Wyse thin clients for use in connecting to virtual desktop infrastructure.
• Works with user applications including Office and browser-based applications.
• Administers databases (backup, restore, security, replication) with SQL Server.
• Supports operational CITRIX Presentation Server, XenDesktop, Citrix Provisioning Server, Netscaler, License Server, and VMWare Farms.
• Performs daily system monitoring, verifying the integrity and availability of all hardware, vDisks, server resources, systems and key processes.
• Administers Appsense to produce optimal end user virtual desktop experience.
• Responds to trouble tickets pertaining to VDI and Application Presentation Incidents.
• Manages a CITRIX OU and User Object management.
• Functions as third-tier support for CITRIX infrastructure, with escalation to vendor for software issue resolution.
• Performs systems analysis and tuning to insure optimal CITRIX infrastructure response for multi-user environment to include periodic performance tuning to support capacity planning.
• Manages a monthly release cycle for vDisk upgrades.
• Implements and manages a release cycle for virtual desktop upgrades.
• Follows customer's change control guidelines; submit weekly activity reports, creating update/upgrade and systems documentation.
• Manages CITRIX Servers patching cycle.
• Provides on-call technical support as required.
• Works as part of a larger system administration team, providing support outside of the virtual desktop environment when needed by the team.

Confidential

Systems Engineer

Responsibilities:

• Administer CentOS Linux CRL repository servers in the DMZ for the Federal Public Key Infrastructure using the command line.
• Administer CentOS Linux master directories that publish to repositories in the DMZ
• Use Putty on a Windows workstation to obtain command line access to CentOS Linux servers via secure shell (SSH)
• Conduct QA of cross-certificates before they are sent to the partnering entities
• Manage certificate chaining using Isode LDAP directory tool
• Administers a CentOS Linux Google Mail Relay server VM on a VMWare ESXi server
• Administers a Symantec Endpoint Management Virtual Machine on a VMWare ESXi server
• Apply Symantec Endpoint Manager to Microsoft Server 2003 and 2008 R2 VM and server clients
• Obtain audit logs and generate LogRhythm reports for weekly audit
• Responsible for system outages and provides on-call support on a monthly rotation
• Manage PACs badge reader system for server and admin rooms access at data center.
• Utilize Nagios to manage and verify server connections, send outage alerts, and generate reports for server outage times.
• Monitor system capacity on Linux and Windows servers and create disk space by moving compressing and moving large log files to avoid system performance issues.
• Troubleshoot Microsoft Windows services and restart them, when necessary.
• Apply Change Requests (CRs) to Windows, Linux, Cisco ASA Firewalls, and F5 Big IP Load Balancers.
• Review CRs and approve or deny at CCB meetings.