SUMMARY

• DEVELOPER, ENGINEER, ANALYST and PROJECT MANAGER wif strong background in improved business productivity, client/server application support, and programming and network environments.
• Demonstrated ability to provide innovative, cutting - edge solutions to internal and external customers.
• Accomplished team leader wif proven ability to manage projects using effective communication and presentation skills.

TECHNICAL SKILLS

Languages: ASP.NET, C++, Classic ASP, COBOL, DB2, HTML, Java, Javascript, Microsoft SQL, Oracle SQL, Perl, PL/SQL, SQR, Sybase, XML

Operating Systems: LINUX/UNIX, Mac OS X, Microsoft Windows 95/98/2000/XP/Vista/7/10, Red Hat

Security: CyberArk, Firewalls, McAfee and Norton Antivirus, Microsoft System Center Configuration Manager (SCCM), SSL certificate configuration and management, TCP/IP, TLS protocols

Software: AS2000, APEX, Archer, AssureNET, Cherwell Service Management, Citrix, Crystal Reports, DB2, Dreamweaver, FrontPage, Goldmine, GIFTSEDD, GRC, HEAT, Innotas, Oracle EPM (Hyperion), Informatica, ITSM, Lotus Notes, Mercury Quality Center, Microsoft SQL Server 2000/2005/2008/2012/2014, Microsoft Visual Studio, OBIEE, Oracle E-Business Suite, Paybase, QRM, Qualys, Remedy, Sagent Design Studio, Sharepoint, SolarWinds, Splunk, Tableau, TOAD, Visual SourceSafe, VMS, WebSeries, Virtual Desktop Infrastructure (VDI)

PROFESSIONAL EXPERIENCE

Confidential, CA

Application Engineer

Responsibilities:

• Provided Tier 3 application support for end users to ensure immediate and timely resolution of application and system issues.
• Worked wif application vendors to resolve complex application issues, determine upgrade or enhancement options, and gain thorough in-house understanding of bank applications.
• Administered patches to servers in accordance wif compliance standards and to safeguard the technology platform, reducing vulnerability threats by as much as 90%.
• Consolidated legacy applications and systems onto newer hardware to take advantage of latest operating systems, effectively improving overall security and performance by as much as 70%
• Researched and prepared detailed specifications, designs, test plans, installation guides, and software modifications in a complex, integrated systems environment.
• Adhered to ITIL change control management processes governed by a CAB (Change Advisory Board) for any and all changes that impact live production environments to minimize business disruptions.
• Managed small to medium technical projects and developed project plans to control cost and resource availability.
• Leaded, executed and participated in parallel, pilot, and other system test phases prior to implementation to certify accuracy and completeness, thereby reducing post-production issues.
• Provided technical expertise in the examination and definition of objectives for existing or proposed systems and in the design of improved systems using information systems.
• Researched new developments in hardware and software.
• Retained currency in techniques and tools enabling system proficiencies and performance improvements.
• Evaluated and recommended various technical solutions to meet requirements and improve current business processes.
• Offered system configuration and interface strategies to reduce cost, mitigate security risks, and introduce a better overall technology experience.
• Maintained a living disaster recovery plan to streamline and quickly restore effected applications to a pre-disaster state, assuring business continuity efforts are implemented on a consistent basis.
• Performed systems integration testing and user acceptance testing as required by Systems Development Life Cycle (SDLC).

Confidential, Los Angeles, CA

Project Manager/System Administrator

Responsibilities:

• Worked independently wif Product Managers, developers, programmers and other business stakeholders.
• Collaborated wif Product Management to collect business requirements.
• Participated in all phases of the software development life cycle.
• Created technical documents specifying the business requirements and identifying which components of the User Interface application are impacted.
• Fostered the development work through the system development life cycle, including testing and oversight of the change management process.
• Validated post-production issues.
• Maintained “lights-on” user interface support including user access management and production support.
• Created and presented training materials to users.
• Accountable for driving production and making sure timelines and deadlines are met wifin the development team.
• Functioned in a project management capacity to determine project scope, deliverables and resources.

Confidential, Cypress, CA

Systems Developer

Responsibilities:

• Followed formal SDLC processes to deliver technical enhancements to both the WebSeries and Paybase check printing applications.
• Produced supporting business requirements, high-level design, and technical specifications documents in support of both SDLC and the Project Management office.
• Developed technical solutions based on business requirements and communicated results to project managers and key stakeholders.
• Conducted system testing, UAT testing and debugging techniques to assure quality and expectation guidelines.
• Complied wif all guidelines of the Health Insurance Portability and Accountability Act (HIPAA) and the Sarbanes-Oxley act.

Confidential, Glendale, CA

Systems Developer

Responsibilities:

• Participated in all phases of the software development life cycle.
• Developed, enhanced and maintained the Paybase check printing application to support the needs of core business functions, increasing check-printing capacity by 60%.
• Improved, enhanced and expanded several Oracle E-Business modules, cutting financial reporting turnaround by almost half.
• Delivered, enhanced and maintained a complete installation of the Goldmine CRM tool as a tracking and reporting tool to replace Quickbase database and Excel spreadsheets for corporate sales executives and sales directors, improving sales activities by more rapidly identifying value and revenue growth from insurance agent partners.
• Utilized the Sagent Design Studio software to create and enhance data warehouse reports for individual, department, or company-wide distribution, improving company-wide data analysis by 75%.
• Analyzed programs to increase operation efficiency or adapt to new requirements.
• Evaluated application issues, identified alternative solutions, recommended and implemented techniques and methods for resolution of existing problems.
• Resolved incoming problem tickets from end users to troubleshoot application and software issues wifin servers, databases, and other mission-critical systems.
• Coordinated orientation and training to end users on all new applications.
• Performed hands-on fixes at desktop level, including installing and upgrading software, installing hardware (desktops and printers), implementing file backups, and configure systems and applications.
• Ensured high quality software by performing unit testing, interaction wif quality assurance, triage, bug fixing, and bug bashes.
• Administered server patches and upgrades to facilitate a secure technology platform.
• Performed ASP.NET and Classic ASP code updates and maintenance on the company’s intranet site as well as the corporate external site.
• Researched, analyzed and evaluated new computer system methods, applications, procedures and techniques to improve and enhance business productivity.
• Remain abreast of, recommend and evaluate new information technologies.
• Complied wif all governing aspects of the Sarbanes-Oxley act.
• Honored by entire IT department for superior knowledge of the change management process.
• Recognized by IT personnel as an initial contact person and consultant for acquiring new and emerging technologies.