SUMMARY

• Confidential is a Computer Professional with more TEMPthan 20 years of experience in the Information Technology field.
• His skills include various areas of advanced knowledge, and he’s been employed by well - known companies that provide Internet service, network installation-troubleshooting, system diagnostics, etc.
• He thrives on new challenges and delegates 150 percent towards any position.

TECHNICAL SKILLS

Platform/OS: Windows 98, 2000, XP, Vista, 7, 8.0, 8.1, Server 2003, Server 2008, Server 2012.

Programming Languages: HTML, Visual Basic, Quick Basic.

Application Software: MS Word, Excel, Access, PowerPoint, SQL, Outlook, Outlook Express, Photoshop, Paintshop pro, Dreamweaver, Bryce, Acronis, Norton, McAfee, AVG, Spybot, Ad-Aware, Spysweeper, Spyware Blaster, Malware Bytes, Tune-up Utilities, Internet Cleaner, WinRAR, WinISO, Winzip, 7-Zip, QuickPAR, Camtasia, Power Director, Vid-Joiner, Nero, Nlite; Others not listed.

Network Technologies: TCP/IP V4 & V6, POTS internal & external, CAT-5 Cable assembly & troubleshooting, Integrated Service digital Network (ISDN), Point to Point Protocol (PPP), Asynchronous Transfer Mode (ATM), Asynchronous Digital Subscriber Line (ADSL), Synchronous Digital Subscriber Line (SDSL), T-1, Cisco/Linksys routers & switches, D-Link routers & switches, Netgear routers & switches, Trend-Net routers & switches.

LAN Hardware: Redback & Juniper routers & switches, Cisco/Linksys routers & switches, D-Link routers & switches, Netgear routers & switches, Trend-Net routers & switches, 802.11x wireless access points & adapters.

WAN Hardware: Asynchronous Digital Subscriber Line (ADSL), Synchronous Digital Subscriber Line (SDSL), T-1, Cable, Redback & Juniper.

PROFESSIONAL EXPERIENCE

Confidential

Fix Senior Technician - Analyst

Responsibilities:

• Imaging new PC’s (Laptop or Desktop) based on user location.
• Remote access to install software, or to resolve issues related to hardware, software or printer.
• Repair or replace faulty parts; laptop mainboards, desktop mainboards, video cards, RAM, hard drives, etc.
• Data backup or recovery.

Confidential

I.T. Analyst / Senior Service Desk Analyst II

Responsibilities:

• Assist employees from multiple companies; Coriant, Seniorlink, HDSFederal, Rockford Housing, etc.
• Remote assistance using Log Me In, Teamviewer, and or other secure remote software.
• Account password resets, software updates, installations, and troubleshooting.
• Installation of network printers, hardware, and peripherals; SME & Technical Writer for Hitachi Data Systems Federal and for Seniorlink.
• Ticket creation via BMC Remedy (Caterpillar and ATS).

Confidential

I.T. Analyst / Account Administration

Responsibilities:

• Create / Edit / Terminate Neovia Logistics employees into Caterpillar main employee directory.
• Create / Edit / Terminate required Cat Intranet access accounts (CWS, LAN, VPN, SAP, Citrix).
• Active Directory access / adding users to group accounts, password changes, suspend & un-suspending accounts.
• LDAP access via CAT IMAP and UUO.
• Assisting employees, supervisors, and Human Relations with password resets, audits, account verifications, etc.
• Working directly with various Cat internal groups on migration of Neovia intranet from Cat intranet & infrastructure.

Confidential

I.T. Administrator

Responsibilities:

• Responsible for all internal office & foundry computer systems—workstation & server environment.
• Repair and or upgrading of workstation systems inter-office & foundry.
• Prevention of local and network server intrusions / infections including viruses, worms and malware.
• Deployment of Wi-Fi expanded network for office & foundry.
• Upgrade & re-design internal proprietary software using command line and BASIC programming.

Confidential

Caterpillar EDI to SI Migration Project

Responsibilities:

• Contact Caterpillar distributor companies in preparation for new EDI implementation.
• Assist with suggestions on versions of compliant EDI solutions.
• Test sending / receiving of EDI transactions between Caterpillar & distributor companies.
• Assist Mach 1 Caterpillar & EDI internal groups with troubleshooting direct issues.

Confidential

Eyefinity Officemate Software

Responsibilities:

• Standard business day Call Center environment with 50+ employees.
• Answer incoming calls via Avaya Centrix phone system.
• Assist customers with Officemate software errors, ledger adjustments, etc. via WebEX Remote Assistanc

Confidential

DSL Tier II Technical Support

Responsibilities:

• 18 Hour Call Center environment with 3000+ employees.
• Answer calls escalated from Tier I for residential & commercial customers.
• Assist AT&T field technicians, billing, line maintenance & provisioning.
• Various internal software tools; CPSOS, MAGIC, Citrix, LDAP, etc.
• Command line control / use for border routers, switches, and customer routers provided by AT&T.

Confidential .

IT Manager

Responsibilities:

• Manage servers & office workstations in-house and remotely.
• Network maintenance on wired & wireless LAN-WAN environment.
• Service, installation & troubleshooting of Konica Minolta copiers.
• Customer service & up-selling of products & services.

Confidential

Tier III Technical Suppor

Responsibilities:

• Helpdesk support for customers via telephone, real-time chat, & emails.
• Diagnose / Repair / Service PC and Macintosh systems & Internet set-up.
• Spyware, Malware & malicious software detection and removal.
• On-site repair, Network troubleshooting & installation including home and commercial routers / switches.
• Sales & service to new and or existing customers.

Confidential

PC Technician—Networking

Responsibilities:

• Installation or reinstallation of Windows, customer software & drivers.
• Data back-up & recovery.
• Spyware, Malware & malicious software detection and removal.
• Assembly of PC’s (custom) based on customer needs and requirements.
• On-site repair, broadband installation, network installation / troubleshooting.