SUMMARY

• As an IT Support Engineer my level has included an experience tour over thirteen years in the Information Technology field supporting various infrastructures including Microsoft and Confidential virtualization. I’m a competent results oriented individual and have notable success providing outstanding support and the ability to meet or exceed service goals. I also strive to increase the support efficiency of the company network and its end users while decreasing daily IT issues.

PROFESSIONAL EXPERIENCE

Confidential, San Ramon, CA

Service Desk and Systems Administrator

Responsibilities:

• Provided top level customer service, root cause analysis and troubleshooting for client networks supporting Microsoft, Confidential, Mac Osx, applications, data migrations, mail flow, ongoing system monitoring and updates, after hour rollouts, system imaging, printing and network connectivity.
• Monitored all client servers and desktops with the installed remote monitoring agent from the Continuum.net website: Win7 - 10, 2012 R2, 2008 R2 and Mac Osx
• Managed storage vMotion, vMotion, iScsi data store connectivity, lun expansion, vmhd expansion
• SSO configuration, vCenter virtual appliance migration to vCenter 6
• Engineered GPO structures, applied wmi filtering and security policies for specific user groups and desktops, managed print server and mapped drives for end user data access
• Administration of ISP connectivity, single site routing, 1to1, Port/IP groups and firewall rules
• Engineered and Administrated Symantec Endpoint Protection Management to ensure reliable & secure desktop/server threat prevention.

Confidential, Oakland, CA

Desktop Support and Systems Administrator

Responsibilities:

• Adhered to change management control and company policies
• Provided top level customer service, root cause analysis and troubleshooting for Banking networks around the Bay Area supporting Microsoft, Confidential, Mac Osx, applications, data migrations, mail flow, ongoing system monitoring and updates, system imaging, printing and network connectivity.
• Built and administered Windows Server 2012 R2, 2008 R2 and 2003
• Administered ESXi, vSphere, Confidential 5.1 within an HA hosted platform environment
• ESXi upgrades from 4, 5.1 to 5.5 for multiple Banks using vCenter Update Manager
• Provided audit remediation support and engineered changes as needed for compliance
• Administered and supported Terminal Servers though Citrix XenApp AppCenter

Confidential, Santa Clara, CA

Desktop Support and Enterprise Systems Administrator

Responsibilities:

• Adhered to change management control and company policies
• Built and supported Windows Server 2012 R2 and 2008 R2
• Administered ESXi, vSphere, Confidential 5.5 within an High Availability environment
• Revamped/Upgraded core hardware for an ESXi 5.5 upgrade for both the main office and DR site.
• Installed and configured Microsoft Direct Access, the ability for departments to directly connect to the domain remotely in lieu of client VPN connections
• Installed and configured Microsoft Remote App, in conjunction with Direct Access
• Managed file server migration cut - over in an enterprise environment
• Focused expertise on root cause analysis & troubleshooting on all windows servers
• Provided escalation support as needed to Desktop engineers and other IT departments
• Supported high level ticket queues that directly affect desktops and server connections, decommissions, vendor vpn connections, GPO edits as well as on boarding and off boarding user accounts

Confidential

Desktop Support and Systems Administrator

Responsibilities:

• Provide Sr level support and administration on every aspect that clients encounter: server/desktop, networked application support, data migrations, mail flow, firewall configuration, ongoing system updates and upgrades, after hour rollouts, system imaging, external DNS and domain configurations...etc.
• Received a full and intense background check by the IRS to be qualified to work in secure locations within our client sites. Supported secure domains within one location that requires data level access approved by the IRS. Managed firewall policies and configured SSL certs for outbound email sent directly to the Army, Navy and the Air Force.
• Manage data recovery through SaftyNet appliances that use virtual disaster recovery. I have also worked with BackUp Exec 10 and 12.
• Migrated and configured Windows SBS 2003 to SBS 2011 or later. I have setup exchange mail flow, managed mail server migrations, configured smart hosts, DNS and firewall policy s for external email filters like RedCondor/EdgeWave and MimeCast.
• Built Terminal Servers using Remote Desktop Services to support remote users, managed application licensing as well as RD licensing added roles, SSL certs and configured GPO and Firewall policies.
• Configured host server virtual environments using Confidential vspher4 and ESXi. Configured NIC teaming and port trunking and setup NAS data stores.
• Configured system builds using MDT and Microsoft Light Touch deployment workbench.
• Supported MAC OS X Mavericks. I have also support iPads and many mobile devices like BlackBerry, Android, Windows and iPhone.
• Implemented laptops and smart phone agents like Beachhead and Continuum Mobility with security policies that prevent theft.
• Migrated HP ProCurve switch s to newer models of HP, migrated existing VLANS and configured port Trunks with Link Aggregation Control within single site locations.

Confidential

Sr. Support Engineer / WSUS Enterprise patch manager

Responsibilities:

• Responsible for proper enterprise patch management deployment using wsus server for three merging corporate companies supporting over 1,000 systems; Confidential, Berkley Heart Labs and Celera.
• Responsible for migrating Confidential employees from MS Exchange to Zimbra while providing Server and Desktop level support pertaining to email routing, account administration, log parsing and Exchange mailbox administration.
• Successfully migrated four thousand users to Zimbra meeting our six month millstone.
• Assist with incident management tickets and escalations.
• Performed Zimbra migration tasks which include Zimbra provisioning commands for re - indexing, force/clear cache, creating new Zimbra accounts
• Responsible for selective Zimbra mailbox restores & Exchange mailbox reconnects due to missing or deleted email.
• Acting Zimbra team lead providing weekly reports and assessing action items as needed.
• Communicated with cross functional teams for direct Zimbra support pertaining to server level administration.
• Utilized exchange command shell for running Zimbra migration scripts that copy exchange attributes, adds the Zimbra. Confidential .com alias updates ldap while re-routing mail to Zimbra prior to migration.
• Completed the Zimbra Collaboration Suite Administration Training.

Confidential

Desktop Support and Systems Administrator/ Infrastructure Specialist

Responsibilities:

• Responsible for migrating critical server hardware, IP address structure and company data to Symantec s Corp office while maintaining and administrating server room build out after migration to Symantec.
• Supported Active Directory, MS Exchange, SharePoint configurations and close responsibility with Confidential HA Clustering, maintenance, monitoring, hardware upgrades and Implementing Confidential ESX & ESX - I; the foundation for all company server platforms.
• Created a secure Admin web access interface for environments including VOIP interface, Confidential
• ESX Web interface, Firewall interfaces, Ticketing interface, NMS interface and a central infrastructure monitoring interface.
• Identified and troubleshot hardware/software related issues and resolved high priority ticket assignments while implementing company-wide system images that adhere to company policy and proprietary applications.
• Built/configured BlackBerry Enterprise server, troubleshot iPhone, BlackBerry, Android & Windows Mobile PDA s with relation to asset tracking and Hardware/Software purchasing.
• Diagnose end user activity requests within the company for issues relating to; Confidential, Mac OSX, Windows systems, Windows Security Policy s, Active Directory, Exchange Mail migrations, advice and training.
• Implemented data protection planning including servers, workstations and offsite storage. Configured Robocopy scripts for end user system backup s to network share and relation to building MS WSUS within the enterprise environment pushing critical windows updates to all end users.
• Responsible for test lab environments for direct/indirect engineering procurements; QA and Development Researched latest technologies and made recommendations for future interests.

Confidential

Desktop Support and Systems Administrator

Responsibilities:

• Supported remote users using F5 - VPN device and renewed SSL certificates within it.
• Managed AD, OU s, user rights and Logon Scripts.
• Migrated from Windows NT to Windows 2003 in a Native environment.
• Managed 2k3 server replication sights and services, raised functionality and transferred FSMO roles. Managed DNS zone transfers added host records and created DHCP scopes using 80-20 method with reservations, lease times, failovers and dynamic DNS. Transferred Name Space to hosting registrar, added MX, A and C records for mail and web domain.
• Managed Cisco PIX 525 Firewall, created SSH admin accounts while administrating the PIX config file with an SSL application: Putty. Also troubleshot password recovery resets.
• Migrated from New Edge Networks: ISP to ATT. Changed IP structure of company network and worked with Cisco support in creating new configurations during ISP changeover.
• Implement PCI compliance with application developers supporting credit card data to apply network security from public facing IP addresses to the end user.
• Implemented sub domains under parent domains and created web development test environments.
• Moved company web site from outside host to an in house server. Configured IIS & PHP add inns.
• Worked with ATT to prevent mass mail blocking. Created reverse lookup and HELO statements.
• Implemented all tape backup activities using Dell Power vault library and CA Arcserve.
• Administrated Exchange mailbox user security, mounted and un-mounted information stores and used ESEutil for Exchange database integrity and performed full and differential backups using Microsoft NT Backup and CA Arcserve while utilizing brick level back up.

Confidential

Desktop Support and Systems Administrator

Responsibilities:

• Used Remote Administrator application to connect to BevMo stores supporting POS servers and implemented new configuration update files provided by engineering.
• Managed AD and related OU s, mail exchange, profile login scripting and editing file security.
• Managed daily backups with Veritas using Dell Power Vaults. Import/export tapes and prepare tracking paperwork for offsite storage facilities.
• Alternate on call weeks serving all BevMo stores, Telecommuting threw secured Cisco VPN tunnels to configure emulator (IBM AS400/i5) sessions and connectivity relating to end user issues.
• Used FTP to update product (Bar Code) information for non scanable store items. Recover transaction and credit logs for ASCII conversion from inoperable POS servers.
• Implemented company - wide system images that adhere to company policy and compliance while migrating user profile settings to new systems.
• Troubleshoot voice and data drops from the MPO, MDF and IDF to the users cubical.
• Supported and configured all BevMo mobile phones and BlackBerry systems.

Confidential

Desktop Support and Systems Administrator

Responsibilities:

• Created a secure - SSL connection for Exchange Web Mail for end users in Canada.
• Managed name space DNS and domains through Network Solutions.
• Telecommute to the remote sights supporting internal users.
• Accommodate customers with computer related and network connectivity needs.
• Maintain the small office network using a Net Screen firewall, NAT and Virtual IP s.
• Perform weekly/daily backups for Neovo s Exchange Server, File Server and Accounting Server.
• Provide weekend and after hours on call support for any technical related issues.
• Create computer domain accounts and mailbox accounts for new and existing employees.
• Provide critical data folder access rights to specific power users.
• Install network printers to the print server and troubleshoot known issues.

Confidential

Internet Specialist

Responsibilities:

• Provided technical support to all SBC internet customers with computer related and small office networks using port forwarding, dynamic/static IP s with subnet blocks.
• Used proprietary web interface tools to perform circuit address entries in Cisco and Juniper routers.
• Became second point of contact for advanced trouble shooting using ticket software (Vantiv and CRM) to track or resolve trouble tickets.
• Troubleshot back and forth with customer cases through external and internal support groups such as Yahoo the NOC, ASI and internal Operation Managers to see that the customers experience with SBC has been fulfilled.

Confidential

Desktop Support and Computer Analyst

Responsibilities:

• Participated in PC rollout projects for end users of Confidential &E in San Francisco.
• Configured IBM Laptops and Desktops with Ghost connecting with DOS network boot disks.
• Setup Dialup Networking for users and gave knowledge support for connectivity needs.
• Transferred local computer profiles to new laptop rollouts and provide hardware profile training.
• PC Rollout of 6000 IBM PC systems and Re deploying used computers to non - powerful users.
• Used ticket software (Remedy) to track and resolve trouble tickets.
• Communicated with Network Administrators to add or delete computer accounts in Active Directory.