SUMMARY

• Senior Network/Systems Administrator who fuels business success for diverse companies through an ownership mindset, technical acumen, and a relentless drive for operational excellence.
• Skilled in client relations, Microsoft network administration, and project management. Experienced in managing up to 20 service technicians, creating a culture of teamwork, common mission, and consistent top performance.
• System MaintenanceMicrosoft WSUSActive Directory
• TCP/IP / RoutingMicrosoft Office / SCCMHP Data Protector
• SharePoint Server 2007SAPAvaya VoIP unified communications
• PC / Network InstallationsNetApp SANMicrosoft SQL Server 2005 / 2008
• Network MigrationsCiscoWindows 7 / 2003 / 2008 / 2012
• Master ControlHyper - V / ClusteringMicrosoft Lync 2010 / 2013

PROFESSIONAL EXPERIENCE

Confidential, Mentor, OH

Network Administrator

Responsibilities:

• Network Engineer Provided support and maintenance for corporate clients on a ticket by ticket basis while adhering to time limits set by call staff.
• Planned and completed project work, including new server configurations and migrations from VMware to Hyper-V.
• Visited clients as assigned and develop relationships with same.

Confidential, Geneva, OH

Network Administrator

Responsibilities:

• Delivered a smoothly running 60-user MS Active Directory network to maximize business productivity.
• Designed, configured, and maintained a virtual server network based on Microsoft Hyper-V 2008 R2 and Netapp Storage Area Network providing high availability using MS failover clustering.
• Supported and maintained Microsoft Office SharePoint Server 2007 Enterprise for internal and remote users.
• Collaborated with corporate divisions to produce infrastructure solutions.
• Ensured business continuity by performing daily backups using disk-to-disk and tape archiving.
• Network Migration: Migrated LAN into a 10-server virtualized network utilizing Microsoft Hyper-V on Windows Server 2008 R2 and Netapp SAN using Microsoft failover clustering.
• Software Rollout. Project-managed rollout of new time clock and kiosk software on five virtual Windows Server 2008 servers.
• OS and Application Rollout. Contributed to rollout and migration of Microsoft Windows 7 and Microsoft Office 2010 to end-user desktop computers.
• Email migration. Contributed to rollout and migration from in-house Exchange 2003 messaging system to Office 365 and Microsoft Lync 2010.

Confidential, Concord, OH

Network Engineer / Network Infrastructure Manager

Responsibilities:

• Strengthened customer satisfaction and retention through superior service to corporate clients.
• First individual in the Cleveland area to obtain Microsoft MVP certification on Small Business Server 2003 to earn the company SBS specialization.
• Supervised staff of IT technicians to perform multiple IT services:
• Migrations to Small Business Server 2003, Exchange Server 2003, and Active Directory.
• Maintenance of networks using various platforms including Windows NT, 2000/2003, XP, Veritas Backup Exec, and Symantec Corporate and Enterprise anti-virus.
• Implementation and configuration of Active Directory on Windows 2000 and Windows Server 2003 environments.
• Installation of new servers and workstations.
• Sharpened user skills by conducting training seminars and providing support by telephone and remote access.
• Provided swift resolution of issues by accurately diagnosing and addressing network problems.
• Improved technology operations by recommending purchases of hardware and software to maintain or improve network integrity.
• Major Network Migration: Planned and assisted with implementation of Lakeland Community College’s transition from Novell Directory Services to Windows Active Directory for 1,500 users. Project required Windows Server 2003 Active Directory Forest, domains, Organizational Units, and Group Policy.
• Windows Server Upgrade: Member of team migrating Windows 2000 Server Active Directory environment to Windows Server 2003. Contributed to migration of new server hardware for four company locations and user computers to new Active Directory domain.
• Exchange Server migration: Planned and implemented migration of Exchange Server 2003 to new server hardware.

Confidential, Burlington, ON

Technical

Responsibilities:

• Demonstrated expert technical knowledge and communication skills to resolve customer problems with CATV and cable Internet-related issues plus billing concerns.
• Advanced company growth goals by promoting company products and services to prospective customers.

Confidential, Burlington, OH

Technical Support Analyst Mobile Data Technician Regional Manager

Responsibilities:

• Promoted multiple times for ability to learn swiftly and install / troubleshoot residential and corporate high-speed cable Internet service.
• Delivered subject matter expertise to users by providing email and onsite technical problem-solving and providing tutorials on Internet usage and setting up email accounts.
• Promoted to position of Regional Manager, supervising up to 20 mobile data technicians performing maintenance of personal computers and peripheral equipment for clients.
• Fostered a cohesive customer-focused workplace by serving as liaison between mobile data technicians, company dispatch, and E-Support department.