SUMMARY:

• Over 19 years of experience successfully holding the following positions in the IT, Networking, and Telecommunication fields.
• Junior Cisco phone Engineer, Network Specialist, Field Service and Systems Technician, Data Center Rack and Stack/Migration
• Service Engineer, Network Administrator, and PC Technician.
• An understanding of networking connectivity from the Internet to the end user and all the peripherals.
• Desktop OS support includes: Windows 10 Pro, Windows 8.1 Enterprise, Windows 7 Pro, and XP Pro.
• A vast wealth of experience with end user troubleshooting and software support for MS Office, Outlook Exchange as well as other user specific 3rd party software application support. I have managed Cisco and 3com PoE switches, Cisco Wireless AP’s, Cisco
• 7xxx and 8xxx phones. Advanced experience with system printers, copiers/scanners, Fax, their setup, troubleshooting and their repair. Comfortable working from a work queue, completing documentation of all work performed, service provided, parts usedthe shipping/receiving of parts and the documentation of all work perform and travel times. Strong background and understanding f TCP - IP/DHCP networks, electrical/mechanical devices as well as hardware and software applications with the ability to isolatediagnose, and resolve problems promptly.
• Excellent communication skills with a strong work ethic and “Can do” attitude.
• Quick study, able to learn new things with the ability and flexibility to successfully adapt to new environments.
• Confidence to work well independently or as part of a team and am able to establish/maintain effective working relationships with peer’s, co-workers, clients, vendors, and subcontractors.
• Excellent time management skills, will the ability to multi task and meeting deadlines while providing customers with constant updates and follow ups to all their concerns from start to the resolution of their issue.
• Able to recognize and manage priorities before they become a larger issue.

PROFESSIONAL EXPERIENCE:

Confidential

Cisco Junior Solution Engineer

Responsibilities:

• Worked as a contractor for one year at GE Corp HQ as their main Cisco phone engineer for end user phone support for over 1400 phone devices. Working directly with team leads in
• IT, Networking, and Building Management departments to provide seamless user start up and departures. Programming includes new users account setup, voice mail setup, user account moves, deletes, updates, and user account modifications.
• When required, the physical installation, setup, moving of phones and polycomms. The troubleshooting of analog lines, cross connects from gateway to device location for Polycomms, fax lines.
• Installing and troubleshooting of PoE patching and connections for both digital and analog phone lines.
• The management and documentation of all new, used phones, phone numbers, and work performed.
• Carrying out of all system scheduled Preventive Maintenance and filing of results to building management.
• Work requires strong attention to detail, interpersonal as well as analytical troubleshooting skills, strong communications skills and the ability to multitask.

Confidential, Wallington, NJ

Data Center Hardware/Systems Support

Responsibilities:

• Performing Break/Fix repairs in highly secured data centers for clients such as, The Hartford, IBM, Bank of America, Yale University, TD Bank, Santanders Bank, Metro North, and other contracted clients.
• Stationed from home and working from an online Work Order queue system. This support involves Hands and Eyes, onsite support, troubleshooting, Break-Fix repairing of equipment such as, Data center/onsite Servers.
• Troubleshooting and reimaging of Workstations, Laptops as well as system printers. Work requires the troubleshooting of network connectivity for both wired and wireless network devices.
• Once an issue is identified, the ordering of replacement hardware, the installing of replacement hardware, the shipping and receiving of replacement hardware, and the complete documentation of all work performed, service provided, parts used, and the documentation of all travel times. Job requires an “On Call, 24/7” rotation schedule and often requires un-scheduled overtime and weekends.
• Working with site management in the scheduling of site visits, hardware repairs options, communicating progress reports and updates, and the scheduling of system down times if needed. Also working with System Administrators and third party software technicians to resolve issues and maintain system integrity.

Confidential, New Milford, CT

Tech Support Specialist

Responsibilities:

• Providing global customer support via phone, email, or when necessary traveling to job sites both locally and abroad to resolve client issues.
• This support includes complete coverage for all Magenta Research product lines. Job required my working with every skill level from home owner to professional installers and often required working with management and company owners.
• Job required being able to work independently or with Magenta Engineers when necessary to resolve client and end user issues offering clear cut fixes to installers.
• Sometimes needing to recreate customers issue in a lab environment to find fixes and resolve problems. Follow-up with clients until issues resolution too their satisfaction.
• Documenting all related work and follow-ups. Complete RMA process start to finish, Multi tasking providing assistance to Sales, Customer Service, R &D, and any other assigned tasks.

Confidential, Shelton, Ct

North East PC/Systems Technician

Responsibilities:

• Based at the MED3000 Central Billing Office in Shelton, Ct supporting it’s100 plus system users. While also supporting PriMed Medical Group and the Northeast Orthopedic Group with its 300 plus network user environment.
• Work required me to either remotely log into users WS’s or travel to one of the over thirty-five offices in the Connecticut and New York areas to resolve user issues.
• Position required my working independently 90% of the time and being the first contact and hands on to resolve clients HW/SW issues start to finish in a timely fashion and on a priority bases. While maintaining a positive, professional relationship with clients keeping them up to date on any progress and status regarding the resolve of their issue. Logging, maintaining all documentation of service rendered.
• This support included complete hardware/software troubleshooting, service, and installation for “all” office devices.
• This support included laptops, work stations, switches, wired/wireless connectivity, network printers, copiers, scanners, hubs, UPSs, phone access, email, data base access, and support for any third party software products. The installation and migrating of new hardware and software products.
• The deployment of new Laptop and WS. The reimaging of old LT/WSs, and the recycling of old PCs to new users. Service support calls and ordering of new replacement parts for failed equipment. The delivery, setup, installation, configuration, and documentation of all new equipment. “New site” survey and site evaluations, recommendations, and documentation and the final setup installation to bring new client sites online.

Confidential, Trumbull, Ct

Network Specialist

Responsibilities:

• This position consisted of working with the Gartner Events team who would contract space with four and five-star hotel convention centers across North America. Events would setup and layout floor plans for Summits and Symposium Events.
• Each event was unique in its technical requirements and attendee head count. The networking requirements could be for as few as several hundred, or as many as five thousand attendees. Using this information and events floor plan requirements
• I as part of a team worked directly with the hotel IT staff to utilize their infrastructure to create private, multi VLAN networks. This included determining the shows bandwidth needs, up linking the hotels MDF/IDF closets so they are connected to cover the
• Events technical layout requirements. While also establishing multiple VLAN, multiple VPN connections, network printing, and Cisco AP wireless networking. Some of the equipment required to be set up used, troubleshoot, and configured were, the Nomadix 5000, Cisco POE Switches
• Cisco Routers, Cisco AP’s, Hubs, HP Networked printers and attendees Kiosk work stations.
• Once everything was up and running, I need to monitor the networks bandwidth, integrity, security, and offer all end user s support. Job required up to 35% travel.

Confidential, Bridgeport, Ct

Computer/Network Technician

Responsibilities:

• Working in the IT Department at the Administrative level helping to insure the connectivity on a 100 plus user system.
• This was for a Windows 2000 Pro and XP Professional network. I assisted in the daily management of an Exchange 2002 email server and all user accounts, data access, and permissions. Also in the implementation, monitoring, and fixes for the Symantec Enterprise version 11 anti-virus software protection.
• Often using PC Anywhere to troubleshoot and repair PC, phone, email, Internet related issues when possible, if not, then being able to traveling to any of the nine different offsite locations to perform the necessary troubleshooting, maintenance or repairs.
• The Network systems backbone uses 2-PROXIM Tsunami45 radios. I have worked on all facets of this wired and wireless network. Working on all of the following network LAN/WAN devices: Servers, radios, antennas, 3Com smart POE switches, hubs, DSL, T1 lines, phones, dumb terminals, networked printers, networked copiers, modems, fax machines, ATM machines, Secure line to Social Security Department and The Department of Immigration and Naturalization using Token Keys. Placement of most service support calls from start to finish and any follow up calls.
• I was very much involved in the management of the 3COM NBX phone/voice mail systems and the managing of its user accounts.
• I was trained as a support Administrator for KRONOS 5.2 Workforce Central and was a key support person during its installation and. its maintenance. I also trained for the KRONOS 4500 Biometric Security touch ID Terminals, employee enrollment; it’s programming, and troubleshooting.
• The overseeing of the Nextel support contract for over 130 Motorola model i530 Nextel user cell phones, and the support for two-dozen Nextel/BLACKBERRY phones. This included their firmware upgrades, downloads, contacts list documentation and the distribution of such lists to the end users.