Application Support Engineer Resume Dallas, Tx - Hire IT People

SUMMARY

Results oriented Application Support Engineer responsible for assisting in the support of custom applications, implementing packaged applications, monitoring critical logs, and working directly with users to troubleshoot and support incidents regarding custom applications and Windows system issues.

PROFESSIONAL EXPERIENCE

Application Support Engineer

Confidential, Dallas, Tx

Responsibilities:

Manage all Production and non - Prod servers.
More than three years of professional experience with IT operations supporting Windows servers in a SAFe/Agile environment.
Act as primary technical SME to provide technical input and estimates as necessary for new Project Requests, Change Requests, and Production issues.
Experience supporting a complex internal and client facing environments.
Provide proper software and documentation for installing and configuring Imaging and Workflow agent software in the Knowledge Base (KB).
Manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
Coordinate with Infrastructure teams, Application Developers, Quality Assurance, Database Administration, and the Business Units to ensure Applications availability, reliability, and scalability.
Understanding of .Net Framework.
Understanding of simple C# code.
Create basic SQL Queries.
Reporting and follow-up for Service Management, including Incident Management, Problem Management, and Release Management.
On-call 24x7 rotation production support.
Implement packaged Applications, Monitor critical logs and systems.
Work directly with users to troubleshoot and support incidents regarding custom applications and systems issues.
Work with Monitoring team to create system alerts.
Customer-focused in supporting all custom applications.
Minimum three years hands-on experience with Microsoft-based systems.
Minimum three years experience in a Financial Services call center environment.
Highly developed organizational skills.
Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution.
Superior verbal and written communication skills.

Application Support Technician

Confidential

Responsibilities:

Assisted Senior Application Developers with all areas of Oracle I/PM scanner support responsibilities.
Installation & Support of various makes & models of scanners in the Dallas and Colorado offices.
Troubleshooting scanner issues, including post-installation issues, on-going maintenance, user issues.
Supported Oracle Imaging and Process Management (Oracle I/PM) outages, and issues.
Available in off-hours to assist with the import of images to Oracle I/PM from various sources, including those related to the daily business, as well as special projects such as Acquisitions.
Daily monitoring of Oracle I/PM server - check disks for remaining availability, and maintained a daily report.
Daily maintenance involving Oracle I/PM images and data received from DDS - process requests from the business to move images and/or data from one deal to another using an internal application.
Submitted a weekly scanner/indexing report to management.
Reported to management whenever issues were not able to be resolved within a given time frame.
Worked with Data Operations group regarding vendors’ Image issues.
Performed other duties and special projects as assigned.

Imaging Specialist

Confidential, Dallas, Tx

Responsibilities:

Quality assurance of all documents imaged.
Implemented a Prepping, Scanning, and Indexing system.
Played key role in paperless conversion of the filing system.
Supervised the whole Imaging process.
Successfully converted the whole filing system to digital Imaging.

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Application Support Engineer Resume

Dallas, TX

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