SUMMARY

• 20 years evaluating, testing, supporting and provisioning SAN/NAS storage environment.
• A dedicated and innovative Storage Engineer/Architect with an extensive background in developing, executing and documenting test scenarios for enterprise storage environments.
• Strong background in providing storage solutions to customers and assisting local support teams defining and resolving problems, also assist account team and client management in defining the Root Cause Analysis (RCA) of problems.

TECHNICAL SKILLS

SAN Products: Support and provision the following storage systems - IBM Storage systems (DS8000/DS4800/DS5000, XIV, SVC, V7000, along with IBM dasd products - 3380 and 3390), Violin Memory Array, NetApp, HDS, EMC and VMware

Support the following Fibre Channel hardware: switches and directors (Brocade, QLogic, Cisco), HBAs (Emulex, QLogic, ATTO)

Protocols: SAN, NAS, iSCSI, SCSI, FcoE, SSA, ESCON/FICON, ESA 390/370

Operating Systems: Linux, Windows, Mac OS X, AIX, z/OS (Linux)

General skills: MS-Office, Visio, Lotus Suite, Citrix, IBM storage managers, Spectrum products (TPC and TSM)

PROFESSIONAL EXPERIENCE

Confidential, Portland, OR

SAN and Storage Consultant

Responsibilities:

• Assisted datacenter customers upgrading SAN switches and storage products (firmware).
• Datacenter had three SAN fabrics, each fabric had two Brocade directors and two /four switches per director. Also I upgraded two IBM SVC, eight IBM storage arrays, two HDS and a Netapp storage array.
• No outages occurred during firmware upgrades.

Confidential, Dubuque, IA

SAN and Infrastructure Consultant / Admin

Responsibilities:

• Member of Confidential SAN and Storage Team
• I worked closely with our Chief Architect planning the client’s server’s migration from physical to virtual; AIX servers to PowerVC and Linux and Windows servers to VMware environment.
• I helped develop a migration process to move client server’s operating system and data to virtual servers, this took two tasks; the first task was to move OS and data that resided on physical servers to their virtual servers (PowerVC and VMware), the second task was to move clients data from their current storage arrays (Hitachi storage array and Netapp storage array) to a SVC storage environment, this involved using IBM Copy Services (global mirroring and flashcopy) along with VMware (vcenter) and PowerVC.
• Designed and implemented Tier1, Tier2 and Tier3 storage pools, also managed storage pools capacity and efficiency.
• Provisioned and supported IBM storage systems (DS8870, V7000, SVC, XIV) and Netapp storage array and Hitachi storage arrays.
• I was responsible for designing, implementing and supporting our client SAN environment (Brocade directors, switches routers).
• I lead a team determining Root Cause Analysis (RCA)
• Assisted Chief Architect designing and setting up a disaster recovery site
• Assisted Performance team providing weekly data to assure storage arrays remained compliant
• I was responsible for determining and scheduling and implementing all SAN and storage devices upgrades.

Confidential, Tacoma,WA

SAN and Storage Consultant

Responsibilities:

• Member of Confidential storage and backup team
• Supported and configured SAN directors and switches at both local and remote sites
• Supported and provisioned all storage arrays (DS8200, V7000, DS4800, DS5000, XIV, SVC and EMC Isilon)
• Supported Confidential primary and DR sites
• Supported backups and recovery using Commvault and TSM
• Provided weekly and monthly performance data
• Assisted in procuring new SAN and storage hardware

Confidential, San Jose, CA

Technical SAN Consultant

Responsibilities:

• Provided Engineering leadership to customers IT dept.
• Assisted in developing and implementing a migration procedure to move a customer datacenter to another city
• Migrated approximate 2500 servers (Windows, Linux and Solaris), 80% of servers were virtualized to VMware farms or Solaris Global Zones (physical platform to virtualized servers)
• Developed a process to migrate customer data from HDS storage to Violin Memory Array
• Assisted customers IT, apps, databases and infrastructure teams to provide a smooth and efficient migration
• Responsible for provisioning storage and attaching SAN and iSCSI servers to Violin Memory Array
• Advice customers on quality, systems integrity and performance

Confidential, Boulder, CO

SAN and Storage Admin

Responsibilities:

• Member of Confidential Managed Storage Services team
• Provided storage provisioning and problem determination for DS5000,DS8000, V7000, XIV and SVC storage products
• Provided storage provisioning for IBM DASD (3380 and 3390)
• Attach storage arrays to IBM zSeries and open systems platforms
• Provided storage provisioning for HDS, NetApp and EMC storage products
• Assisted Client IT team in resolving storage problems and help to with Root Cause Analysis
• Provided SAN admin responsibility and problem determination for Brocade, McData and Cisco FC switches and directors fabrics
• Assist with SAN/storage architect projects

Confidential, Beaverton, OR

Remote Storage Support Engineer

Responsibilities:

• Provided Level-1 and Level-2 remote product support for IBM storage systems, virtual storage systems and virtual tape and SAN products and configurations. This included collecting and analyzing storage systems dumps, SNAPs, X-Rays and support data
• Supported hardware / peripherals: DS3000, DS4000, DS5000, DS8000, XIV and SVC, V7000 and ProtecTIER, also Brocade, McData, Cisco Fibre Channel switches and directors and QLogic and Emulex HBAs

Confidential, Little Rock, Ark

Infrastructure Engineer

Responsibilities:

• Member of Confidential Enterprise SAN Team
• Provided Storage admin support for IBM storage products (DS4000, DS5000, DS8000, XIV and SVC)
• Assisted implementing/supporting Tivoli products (TPC and TSM) to monitor and measure performance and provisioning
• Assisted SAN team administrating HDS and EMC storage arrays
• Assisted SAN team in monitoring heterogeneous storage I/O replication using Cisco SANTap
• Assisted SAN team, in developing, testing and implementing Disaster Recovery sites
• Assisted SAN team supporting VMware attached to NetApp

Confidential, Beaverton, OR

IT Specialist, Product Assurance Engineer and Test Engineer

Responsibilities:

• Provided storage solutions to customers who does not meet IBM support matrix
• Designed test scenarios to assist account teams and customers support teams in identifying and resolving customer’s problems.
• Resolved customers unsupported configurations
• Worked with account teams and vendors to identify and resolve customer’s infrastructure problems
• Provided migration, replication and Disaster Recovery solutions to customers
• Installed and supported XIV storage system in customer’s datacenters, also assisted XIV storage engineering in developing and implementing a data security erase program (XIV Machine Wipe)
• Provided technical support to SVC also trained account teams and customers on installation procedure and attaching SVC to various vendor storage arrays (EMC, HP)
• Educated / trained Account team and customers on DS5000 and XIV attachment to SVC
• Provided Tivoli support (TPC and TSM), used Tivoli tools to assist in defining performance issues/problems and provisioning.
• Assisted account team configuring VMware to DS4000
• Provided assistance in attaching NetApp to IBM storage
• Developed and executed various storage systems RPQs and Critsits test scenarios