SUMMARY

• Versatile technology leader with experience in telephony, messaging, Microsoft Skype for Business, Lync 2010,2013 (OCS) and information technology systems.
• Expertise in architecture design and implementation.
• Adept at planning, directing, and contributing to all phases of development and support.
• Resourceful problem solver who performs well under pressure.
• Analytical, diligent, and conscientious.

CORE COMPETENCIES

• Strategic Planning
• Business Needs Assessment
• Technical Leadership
• Process Improvement
• Team Training & Development
• Information Security
• Solution Architecture
• Voice & Data Systems
• Budgeting & Cost Control

TECHNICAL SKILLS

Operating Systems: Microsoft Windows Server, all versions, Microsoft Windows desktop operating system, all versions, Virtualization (Hyper - V, VMWare), Mac OSX, all versions, Linux

Software: MS Exchange, Outlook, Office365, Microsoft Office Communications Server, Lync 2010, 2013, Skype for Business, SQL

Programming: PowerShell, C#, Basic, .net, VB Script, JavaScript, PERL

VoiceMail/IVR: Active Voice, AVT, BrookTrout, CTADE, and Verbatim

Miscellaneous: Genesys, OCS, MOC, PIC, SIP, VOIP, XMPP, RightFAX-Fax Server, Sonus/Net appliances, Audio Codes SBC gateways.

PROFESSIONAL EXPERIENCE

Confidential

Independent Consultant

Responsibilities:

• Contract engineer for a global oil company. Engineer assigned to design and implement Skype for Business and AudioCodes components at remote locations. Successfully implemented many remote locations into complicated corporate infrastructure.
• Evaluated Microsoft Teams and its upgrade path from current Skype for Business infrastructure.
• Upgrade of medium corporate OCS infrastructure from OCS to Lync, and later to Skype for business. Remediation of initial design and install, clean up of system and infrastructure.
• Build out of multiple Skype for Business installations for lab testing and evaluation of provider tenant solution. Including full Office 365 integration and voice components.
• Remediation of problematic two site Lync 2013 installation. Design, documentation and phase 1 implementation of redundant, global, six-site full-voice Lync 2013 environment.
• Installation and rollout of Lync 2013 for three separate clients, with RCC and EV including upgrade from Lync 2010, and OCS 2007 R2. Working with Sonus, and Audio Codes gateways, as well as engineering support for implementations on multiple Lync 2013 clients, including Office 365 integration.
• Installation of Skype for Business 2015 initial release into lab for test and evaluation.
• Evaluation, recommendation and remediation plan for current troubled Lync 2013 Enterprise Voice implementation.
• 2+ year contract Architect with AT&T/Shell for global implementation of Microsoft OCS/Lync 2013 voice with various PBX systems, dual forking voice calls to OCS and desk phones through a Sonus/Net UX appliance, supporting 30,000+ users.
• Contracted architect, design, test, pilot, and roll-out of OCS and Cisco RCC solution to large established Texas company, ~8.000 users, Design, POC, Pilot and migration to Lync 2013
• Contracted as OCS engineer to implement OCS 2007 R2 and remote call control at small highly visible financial institution, ~400 users, (14 weeks)
• Contracted as OCS engineer to migrate existing Lotus SameTime infrastructure to Microsoft Office Communications Server 2007 R2 for ~5,000 users in a financial institution. (13 weeks)
• Roll-out of Office365 to large educational institution.

Confidential

Systems Programmer/ Engineer

Responsibilities:

• Designed, built and supported Microsoft Office Communications Server R2 infrastructure for ~90K endpoints.
• Connected IM to outside companies through ‘federation’
• Engineered new Microsoft Dial-in conferencing for pilot testing.
• Engineered and implemented Microsoft Office Communicator as the telephony endpoint, using direct SIP and SIP through Cisco CUCM solutions.
• Designed and programmed client install packages, these were pushed to all 90K workstations, as well as used for new and rebuilt systems.

Confidential

Application Engineer/Technical Marketing Engineer

Responsibilities:

• Identify customers’ business and information needs and planned document user requirements and use cases to propose solutions.
• Owned relationships with OEMs, such as Confidential, Confidential, Confidential, and Confidential, and third party vendors under Corporate Non-Disclosures Act.
• Support internal and external customers, worldwide.
• Present processes, data flow diagrams, and prototypes to user groups and management for buy-in.

Confidential

Systems Analyst

Responsibilities:

• Designed and programmed new advanced telephony applications, such as automated password reset and automated employment verification line
• Established monitoring and paging infrastructure for telephony environment.
• As primary design engineer for password reset program, drove system to proof of concept; designed email notification/mailer program and supervised programming; eSupport program moved 30% of existing call volume to automated solution, saving $2.7 million.
• Supported Genesys call control infrastructure and softphone clients.
• Designed and created customer Web page, allowing customer to directly and easily affect call routing.
• Completed numerous custom IVR applications, including dB-based paging system and Web-based paging call routing Web pages; designed and wrote all IVR custom scripts, processes, procedures, interfaces with SQL databases; earned “ICS Worldwide Departmental Award” for efforts.

Confidential, Sacramento, CA

NT Project Engineer

Responsibilities:

• Established monitoring system and maintained entire server network of 220+ NT servers.
• Supported company wide email system using MS Exchange.
• Built, deployed, and troubleshot servers.
• Engineered, implemented and supported companywide Unified Messaging solution.
• Oversaw design and implementation RightFAX Enterprise Project.
• Designed, programmed, and deployed complex Outlook forms solutions.