OBJECTIVE

To obtain a position where my proven technical skills can be enhanced and utilized.

PROFILE AND SKILLS

• Proficient with Microsoft Windows Server and Client Operating systems, Microsoft Office, Networking security products such as GFI LanGaurd and other applications. Installation and management of VMware Workstation and ESX products along with VMware server.
• Hardware Knowledge of PC setup and installation, Assembling PC's, wireless equipment. Managing different models of tape backup systems. Repaired many types of printers on a component level. Can fully disassemble and repair many laptop and PC brands proficiently.
• Network Administration including, installation and configuration of Windows Server 2003, administering user accounts on a domain, setting active directory and terminal services for remote access, and troubleshooting server application and problems. Installing servers in racks and engineered a proper cooling environment.
• Experience with cabling standards such as telephone, cat5, and coaxial cable. Also cable management.

MANAGORIAL EXPERIENCE

In my 15 years in the IT field I have been a manager and performed high level task for my employers and clients. These skills include: Instructing basic computer skills and repair, providing reports to upper management explaining time management, cost analysis, and project management. Customer Service has been a constant skill that I believe is very important and I continue to make it one of my top priorities.

EMPLOYMENT

Confidential

Field Service Rep

Providing support to customers with a variety of equipment both over the phone and on site. Completing service calls for customers all around central PA. Working on networks, laptops, PC'PC's, mailing machines, and other computer and technology related equipment.

Confidential

Business Analyst /System Admin

Providing support to corporate and warehouse workers repairing network, computer, and server related issues. Completing task like network printer installation and administration, Laptop repair, and server installs. I successfully completed IT procedural documentation and procedures. I coordinated with other departments to come up with process that made ES3 run more efficiently. Some of the hardware I administered is, Dell PowerVault tape backup, IBM ThinkStation and ThinkPad notebooks, and power edge servers.

Confidential

Independent Contractor

Own and operate mobile computer Services Company that installs, repairs and troubleshoot all types of PC's and networking equipment in the Baltimore metro area. Troubles shooting Cisco routers using the IOS in small and medium sized companies, Manage 6 Tech's and has contracts with several companies such as Great Blacks in Wax, Countryside Vet Clinic, Collective Christian Ministries and others. Also did substitute teaching for TESST Collage of Technology for A Certification. I diagnose and repair PC equipment in personal and corporate environments. Also Installed and repaired servers as domain controllers and managing Active Directory.

Confidential

Network/Systems Administrator

I was responsible for monitoring and reporting on network conditions. Making server, workstation, and office equipment purchases, also it is my responsibility to install and configure the equipment. I also have to document the changes and processes that are made to the systems so that an environment exist where someone else can come behind me and perform some task that are not considered to be standard. I manage active directory and exchange. Also complete everyday server repair and upgrades and perform research on new technologies to stay in line with the IT industry.

Confidential

Mobile Technician

I was made responsible for the Baltimore metro area, Installing and troubleshooting PC and Network equipment. Completed wireless networks with up 35 PC's in multiple buildings. I installed POS systems in FairLanes bowling alley's using Dell equipment including servers. I was a Sr. Tech, meaning if other techs ran into problems or couldn't complete a job I was next to go out and solve the problem. A lot of the time I repaired Dell laptops and PC's down to component level.

Confidential

Administrator/ PC Technician

Maintain and perform trouble shooting for 7 buildings and over 3,000 users and their equipment including networking issues - Also resolved Network Administration problems MS Exchange email problems and administered user accounts on the domain - Conduct the installation and troubleshooting of hubs, routers, network printers, switches and wireless LAN equipment - Handle over the phone support to users in the field that dial into the network to do work and also access email. The installation and setup of Windows 2000 under a domain server, administered user accounts and passwords in Windows 2000 Server across the network. Also did trouble shooting of windows 2000 with services, drivers, and other issues - Deployed software changes and driver updates across the network using Altiris and also performed remote hard drive imaging procedures on a large number of systems using network protocol. PC and Laptop repairs were also in my scope of work at Ciena.

Confidential

Sr. Support Technician

Manager over three Jr. Techs - Used MS FrontPage to do website design, network mapping and diagrams with MS Visio, and installed CAT5 cable for small and large offices - Also set up and maintained Windows NT and Windows 2000 servers and work stations - PC repair and network installations in Baltimore City Public Schools.

Confidential

PC Technician

Set up network system for 7 users with a server and two network printers -Administered and developed inventory control system - Responsible for Training on windows NT and 95 platform using different applications - Repaired and replaced parts on equipment such as PC's and printers - Provided over the phone and on site tech support for the Unit resolving application and network problems in a Windows 95, NT and MS Office. Performed all hardware changes and performed trouble shooting on hard drives, motherboards, CD drives, ROMS, etc. Assembled and reassembled PC's starting from empty cases.