TECHNICAL SKILLS

• Cisco Call Manager (Unified and Unity Connections, Unified CCX Administration)
• Cisco Voice over IP (VoIP) phones (69xx, 79xx, and 89xx series) and voice gateways 224s, 2901s
• Avaya, Brocade, Juniper, and Cisco Network Switches, Wireless technologies, Access Control Lists (ACLs), VLANs, STIGs
• MS Windows 98, XP, 7, 10, Server 2003, Server 2008/R2, Server 2012, Wyse ThinOS, Windows Deployment Services
• Active Directory, VMWare and VSphere, Unitrends backup services, Remedy ticketing system, Solarwinds monitoring suite
• Excellent Time Management skills (Prioritization & Escalations) and Communication skills (Verbal & Written)

PROFESSIONAL EXPERIENCE

Confidential - Rome, NY

Mission Systems Administrator

Responsibilities:

• Act as System Administrator supporting BCS-F, RTAP, Radiant Mercury, and Air Defense Systems
• Deploy, sustain, and troubleshoot mission critical voice, data and video network infrastructure and cryptographic equipment
• Monitor and maintain Networking equipment, Firewalls, Data Link Interfaces
• Understanding IP address scheme and routing protocol for multiple environments across teh United States
• Analyze capabilities and performance, identify problems and take corrective action
• Assisted in DOLS project; reconfiguration of entire operations floor, providing proper equipment and protocol standards
• Provide technical assistance, customer service, and guidance to air force personnel on enterprise DoD network systems
• Certified as a BCS-F (Battle Control System-Fixed) administrator

Confidential, Syracuse, NY

Network Operations Center (NOC) Technician, Mid-Level

Responsibilities:

• Monitor all video stream, hub, and critical infrastructure systems for teh entire TWC footprint throughout teh United States
• Multi-task between regular incoming phone calls, assigned change tickets and trouble items that need to be addressed
• Regulate Ether-Channel ports for all video, telecommunication, and critical infrastructure uplinks
• Determine potential and actual number of impacted customers during events using multiple tools
• Provide accurate information when delivering Alarm Points to proper teams, advising individuals of a situation
• Utilize Netcool SNMP-trap alarms with a RIO GUI to acknowledge and troubleshoot malicious activity
• Manage tickets through Event Trak Remedy system
• Escalate to proper fix agents after efficiently troubleshooting issues
• Use Microsoft Sharepoint to manage enterprise documentation

Confidential, Utica, NY

Systems Administrator

Responsibilities:

• Developed application baseline configurations for physical & virtual (VMWare based) 2003, 2008, 2012 Windows Server builds
• Converted existing Windows 2003 Servers to Windows 2008 or 2012 Servers, accordingly
• Load balanced terminal server operations through KEMP devices
• Windows Server Update Services (WSUS) review and deployment management
• Dell Network switch configuration, design layout, VLAN segregation, and replacements
• Maintained SQL Database connections for applications such as Portfolio Center, ASC, and Trade Manager (FUNDLinx)
• Terminal Server building, testing, and implementation for daily employee use
• Provided documentation through all workstation, phone, & operating system server builds
• Daily technical support through help desk calls, server patch reviews, and regular troubleshooting

Confidential - Rome, NY

Systems Engineer

Responsibilities:

• Point of escalation for helpdesk / desktop support and troubleshooting server related issues, including configuration checks
• Managed, Organized, and Administered Unitrends Enterprise Backup Systems for all servers (~250 physical and virtual)
• Through a structured ticketing system, assigned, removed, and regulated role-based security within Active Directory
• Installation and configuration builds of base system images using Windows Delivery Services and Wyse Device Manager
• Aided in software image creation and rollout for all system wide devices using Microsoft Windows Deployment Services
• Oversee Solarwinds Management Monitoring Software (Applications, Network, Virtualization, Netflow, VoIP & Network Quality)
• Trend Micro OfficeScan administrator (Anti-virus software)
• Administered and designed internal website for employees
• Continued duties as Network and Telecommunications engineer throughout organization from previous positions at corporation
• Seized opportunity to create unique methods to allow colleague’s effortless look-up of inventory information
• Supplied reports giving explicit detail and necessary specifics about equipment

Confidential - Rome, NY

Technical Support Specialist

Responsibilities:

• Implemented, maintained, and organized enterprise wide Cisco Call Manager VoIP phone system
• Installed, Configured, troubleshot and maintained network & application server hardware & networking operating system software
• Designed and implemented network hardware infrastructure to ensure efficient usage, security, and management
• Provided desktop & networking troubleshooting support including installation, maintenance, optimization, and documentation
• Engineered Cisco Voice Gateway (VG224 and 2901) telecommunication equipment for analog to digital conversion
• Coordinated installation and maintenance of IP scheme including switches, servers, & phones for ensuring system requirements
• Upgraded and optimized firmware, software, and hardware on phone, computer, and networking equipment
• Daily configuration, maintenance, and documentation on Cisco ASA Firewall, Cisco switch ports and VLANs
• Maintained and installed wireless controller and access points
• Optimization of new and old network areas via cable management, design, uplinks, and system capabilities
• Network project management for implementations among new sites for facilities
• Managed and configured over 1,100 phone devices throughout teh 11 corporate wide locations
• Created specialized telephone reports and documentation using Cisco CAR and CDR

Confidential

Public Relations Chairman and Member

Responsibilities:

• Developed recruiting strategies and community outreach programs to increase membership and enhance standings
• Reached out to teh community; planning fundraiser events and developing advertisements
• Provided techniques for time management, career development, and study skills to current and future members
• Promoted Academic Excellence, Leadership & Personal Growth through core values of Love, Charity, and Esteem