Cisco UC Engineer Resume

SUMMARY

A talented professional looking for Cisco UCCE Engineer position, in which me can utilize my noledge in Cisco VoIP including Unified Call Manager, IPCC, UCCE, ICM, CVP, IPIVR, CUIC, CTIOS, Finesse, and Cisco Unity Connection

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Richardson, TX

Cisco UC Engineer

Responsibilities:

Deployed/maintenance and upgrade on CSR (Collaboration system release) incudes call manager, call manager express, IM &P, Cisco VCS Express, Cisco Spark, Cisco Software end points for beta testing for customers and alpha testing for internals.
Migrate over 1500 users from Cisco Jabber Windows, Mac, Android and iOS to Cisco Spark Windows, Mac, Android, and iOS.
Built a cluster of 11.5 version including CUCM, CUC, CUP, UCCE and migrate to Shanghai, Bangalore, and Oslo.
Managing 5 EFT customers for UCCE (contact Center), for Internal Live Alpha trials.
Handling test cases of customers, working closely wif Dev Team to resolve teh live issues encountered during trials.
Design, implement and maintain Cisco Unified Communications solutions in lab environment for developers and customers.
Configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites.
Configure dial plan wif calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.

Confidential - Lewisville, TX

Voice Support Engineer

Responsibilities:

Responsible for teh configuration, implementation, and maintenance of network technologies dat directly support Voice, Video, Network and Unified Communication technologies.
Responsible for communicating wif customers, peers, team and managers regarding incident and change management.
Oversees teh day-to-day operation of various collaboration solutions including hardware/software support, special projects, plans, designs and implements data connectivity in networks.
Extensive experience wif Cisco TAC, WAN providers in troubleshooting and resolving issues wif hardware and another related vendor equipment.
Worked wif vendors to resolve voice/data issues wif WAN, MPLS, PRI, PSTN issues.
Performed moves, additions, changes, and deletions (MACD's).

Confidential - Richardson, TX

Cisco Voice Engineer

Responsibilities:

Deployed Cisco UCS C series server. Installed and configured ESXi 5.x and vCenter for UC on UCS.
Migrate and Deployed over 1500 users CUCM/Unity from 8.X to 10.X
Implement 1500 users from Webex Present to Jabber Windows, Mac, Android and iOS.
Extensive Cisco Call Managerwif dial-plans (partitions, calling search spaces, route patterns, translation patterns, route groups/lists, hunt lists, and automated alternative routing).
Worked as a leading role on recent high-profile project such as Cisco DX650 Android based video phone, Cisco DX80/70 desktop video conference system.
Deployment planning installation of Cisco Telepresence units include MX200, MX300, MX 800, CTS1300, TX9000, and IX5000.
Troubleshoot call routing issues using debugs and traces to identify and correct issues.
Configurations/troubleshooting of DID, fax, voice, modems.
Establishes and maintains users accounts, profiles, fire sharing, access privileges and security. Performs daily backups, analysis, monitors, and troubleshoots any data network problems.