Management Skills

Specialized in Technical Project Management, Leadership, Problem Solving, Client Relationship Management, and Process Development. Building long-term relations with clients on a professional level and providing exemplary customer service. Proficient in all phases of organizing and coordinating projects, meeting deadlines, and meeting budgets, with excellent communication and negotiation skills, highly motivated with a positive attitude. Proven ability to motivate team and maintain high morale.

Technical Skills

Professional Experience

Confidential

Infrastructure Manager/Service Delivery Manager

• Responsible for Managing MENA and North Africa IT Infrastructure and operations which covers 20 offices, Including Budgets, Project Management, operations results in terms of Customer satisfaction
• Responsible for New Infrastructure and Architecture of new Braches in MENA and North Africa
• Managing Team of 6 Systems and Network Engineers
• Responsible for IT BCP and DR planning and Implementations for the Middle east and North Africa offices

Confidential

IT Project Manager Contract

• ISO 27001 Internal Security Auditing
• Risk Management and analysis
• Disaster Recovery Plan and Implementation
• ITIL Service Transition Design and planning

Confidential

Eastern Region IT Manager - Infrastructure/ Service Delivery/ Service Level Director

• Eastern Region Infrastructure Support for more than 70 State Agency site which covers from the Richmond, VA to Washington DC.
• Manage Data Center moves for six state agency's to a single consolidating infrastructure building.
• Research and propose VITA and NG ITIL/Lean information systems policies, standards and guidelines to staff and agencies. Achieving more than 90 customer satisfactory record every year including SLA
• Analyze technology needs, identify solutions and recommend appropriate products, services and vendors.
• Manage thirty five engineers to cover all areas of support such as network, desktops and servers.
• Develop and maintain productive working relationships with staff.
• Consult with department/ program staff regarding system implementation, revisions, alternatives and improvements.
• Develop and participate in on-going computer and software application training planned and spontaneous for agency employees.
• Plan, design, implement and maintain LAN, WAN and VPN encompassing multiple Operating systems.
• Provide Enterprise client and Server support and mange systems like Exchange, Citrix, SQL, Clusters VMware and Active directory.
• Accountable for operational results in terms of department performance standards, metrics, customer satisfaction, budget and expenses
• Ensure proper system access control, security, back-up systems, storage/ retrieval and virus protection.
• Perform information security audits to measure compliance to Standards and system vulnerabilities.
• Support and maintain Internet systems, including fiber optics, telecommunications VOIP , network switches, routers, firewalls, VPN bridges and software.
• Manage and support NG to Transform Agency's to one single and standard system and Network cloud for the Commonwealth of Virginia.
• Prepare and implement the IT component of Disaster Recovery Plans.

Confidential

Technology Manager

• Active directory Administration and support.
• Responsible for all servers Backups using Net Backup and Backup Exec 10 D.
• Responsible for the Migration of the NT servers to 2003 Platform.
• Responsible for managing Exchange 2003 server and Black Berry Server.
• Responsible for managing the phone system AVAYA PBX for the Head quarter site.
• Responsible for all network connectivity including Wireless, LAN, WAN, and VPN's using Cisco Products.
• Responsible for configuring and building new 2003 server including SAN Setups.
• Responsible for all Cell phones and Black Berry orders and setups and troubleshooting them.

Confidential

Exchange Migration Escalation Engineer

• Member of the team that is responsible for the migration of the Lotus Notes to Exchange 2003 servers.
• Member of the exchange 2003 administration in multiple forest infrastructures.
• Level 3 System Support for Outlook Clients.
• Level 3 system support for lotus client.

Confidential

Migration Engineer

• Design and architect the new windows plat form environment for 2003 multiple domains.
• Design and architect the new Exchange 2003 Environment.
• Migrate all domain controllers from 2k to 2003.
• Migrate the Exchange server 2000 to 2003.
• Built the new servers for the environment using HP servers and Dell servers.

Confidential

Client/Server Systems Administrator

• Responsible for administrating and managing the Exchange servers for US.
• Member of the team project that is responsible for the Archiving system implementation.
• Helped to Administrate Citrix Servers, 4.0 presentation servers.
• Responsible for the Architecture and administration of Enterprise Live Communication Server

Confidential

Global Networks and Systems Engineer

• Member of the VPN implementation project using Nortel Connectivity for all US offices.
• Managed active directory and Group policy on all the United States domains.
• Exchange Cluster administration for multiple forest and all domains.
• Responsible for configuring and troubleshooting the servers, Blades, Clusters and ISA servers.
• Responsible for server backups in all the domains including San implementations, EMC.
• Responsible for configuring routers, switches, VPN switches for Cisco, Nortel, and Pix firewalls.
• Responsible for Security for Check point, Nortel VPN, ISA, SUS, SMS, EPO Orchestrator.
• Managed and maintained Citrix servers 3.0 and 4.0 presentation server.
• Member of the Disaster and Recovery Project for the Global Systems.

Confidential

Network Administrator

• Responsible for maintaining the active directory on Windows 2000 servers.
• Responsible for creating the users and computers using Novell NDS.
• Managed the backups for UNIX servers.
• Administrated the database using SQL servers.

Confidential

• Migrated from Windows 2000 to XP for more than 2000 users.
• Responsible for upgrading the hardware on more than 2000 PC.
• Responsible for backing up the users data on the servers.
• Managed to setup new software for user's using RIS Packages.
• Troubleshooting, repairing and upgrading students' laptops.

Confidential

LAN/WAN Administrator/ Help Disk Analyst

• Responsible for PC integration, hardware installations, system setups, and hardware repair.
• Monitored the network via HP Open View Network Node Manager NNM.
• Responsible for the rollout of windows XP on the work stations using ghost image for installation.
• Responsible for troubleshooting issues for Windows XP, 200, NT using PC Anywhere.
• Responsible for packaging the software through RIS, and tracking packages through Remedy.
• Responsible for configuring hubs, switches, routers and installing a fiber optics and cat5 cables.
• Helped the IT group to setup the security sittings and polices for the network.
• Responsible for managing the active directory on the domain controller.
• Helped IT group to design network infrastructure including server's setups

Confidential

Support Engineer

• Installed printing formatters and motherboards
• Printer's quality assurance
• PC Support.

Confidential

Account Representative

• Managing customer's accounts
• Tracked employee payroll information
• Processing customer's applications
• Processing customer's payments

Confidential

Financial Advisor

• Help individuals to identify their distinct financial needs and objectives
• Recommend plans and products to help individuals to achieve their financial goals.
• Help individuals with investments such as saving for a child's education, major purchase, planning for retirement or estate planning.
• Processing customer's payments