Support Engineer Resume

PROFESSIONAL EXPERIENCE

Support Engineer

Confidential

Responsibilities:

Application - level support & troubleshooting through ticketing system bug/feature management (JIRA)
Systems diagnostic support (MSSQL, Windows Server)
JScript.NET, Javascript/AJAX/jQuery, custom scripting solutions
Data processing and reporting via internal tools

Hardware Test Engineer

Confidential

Responsibilities:

Hardware provisioning and configuration with Cobbler (Kickstart, PXE) and Puppet
Automated system benchmarks with Bash and Perl, various utilities and test suites

Automation Engineer

Confidential

Responsibilities:

Provided backend automation and design and implementation of applications using PHP, AJAX/jQuery, CodeIgniter, Ruby, Rails, and MySQL
Design, deployment and devops support of AWS cloud applications and Amazon services (EC2, S3, ELB, EBS, RDS, Redshift)

Operations Technical Analyst

Confidential

Responsibilities:

Design and implement dataflow solutions for a large-scale Windows/Linux-based financial information collation and distribution service.
24x7 devops on-call management of a team of technical operators both local and abroad handling day-to-day tasks and systems operations.
Created and maintained an artificial neural network data validation tool capable of processing large quantities of diverse financial data.
Provide tactical scripting (mainly in Perl) to maintain maximum availability of client services.
Guide tactical solutions into permanent software additions and patches by working closely with teams of developers.
Design and implement databases (MSSQL) and web tools (Perl/PHP/IIS) for tracking all aspects of data operations.

Systems Engineer

Confidential

Responsibilities:

Deployment and devops support for several maximum-uptime Unix servers & field data collection systems
Working mostly in Perl, developed a wide array of software solutions for a nationwide network of automated remote bat monitoring systems.
Used PHP and MySQL to extend system monitoring and bat call identification web applications.

Systems Engineer

Confidential

Responsibilities:

Designed and built an autonomous robot capable of computer vision through a camera.
Honed hardware and software integration skills primarily in low-level C.