SUMMARY

• Worked closely across technology groups to deliver seamless network communications to our internal/external clients.
• Responsible for product evaluations and selections, establishing standards, design and engineering, implementation, and product support.
• Proven leadership experience and a track record of implementing and supporting high available voice solutions for enterprise size customers, while meeting project deadlines and maintaining 100% monthly availability.
• Worked with business units, subsidiaries, other technology service departments and vendors to develop solutions for our client’s technology needs
• Configured hardware devices, performed software patches and upgrades, worked through integration challenges, and performed light programming duties.
• Responsible for developing test plans and evaluating equipment in state of the art labs.
• Succeeded in working through Problem tickets, monitored system thresholds, identify critical issues and escalate to next level, document and record all incident results, answer incoming calls from clients and follow through on reported problem until resolution.
• Excellent communications skills, with ability to prioritize and work independently without direct supervision.
• Diverse and experienced technical background; managing vendor briefings and sales proposals, acting as liaison between tech support and senior management during network outages, provide training to business partners in new VoIP softphone applications, and maintaining a solid understanding of business goals and objectives in providing outstanding customer support to retail clients.

TECHNICAL SKILLS

• VoIP over frame relay
• NetQoS
• NetVoyant
• SolarWinds
• MPLS WAN
• VPNs (branch network / Juniper J
• SRX
• Netscreen series)
• Great Bay (NAC)
• MAB
• Adtran muxes
• Windows NT 4/XP/7
• Unix
• Linux
• Cisco Servers
• MS Exchange Server
• Bluecoat Proxy Server & Packet Shapers
• Infoblox DNS/DHCP/QIP
• Authentication services (TACAS
• Radius
• RSA SecureID)
• Active Directory server and application support
• Splunk
• Routing Protocols OSPF
• EIGRP
• BGP
• Cisco 2951
• 3900
• 7500 and ASR1002 series Routers
• 2900
• 3750
• 4500
• 4900 and 6500 series CatOS and IOS Catalyst Switches
• Enterasys C5 & K10 switches
• Riverbed

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Network Analyst

Responsibilities:

• Responsible for monitoring, maintaining, troubleshooting and resolving all circuit degradation and connectivity issues, network performance, and system outages for over 1,000 Confidential locations around the world.
• Support OneNet in troubleshooting routing issues through traceroutes, performance anaylsis tools, crypto errors, fiber converter settings, and tunnel configurations for all Confidential routers. Perform router validations with Verizon on all circuit upgrades and refresh projects. Responsible for configuring and supporting over 2,855 switches across the Confidential network, including Riverbed SteelHeads and Blue Coat Packet Shapers. Begin assuming ownership and support of all OCONUS routers.
• Primary support for all wireless deployments. Create assigned vlans to core and layer 2 switches and configure trunk ports for each access point and fix static IP to each MAC through Infoblox. Create site node and flex - connect group in the WLC and configure each AP to its group while adjusting channel and signal (GHz) settings with support personnel on site. Drafted our wireless procedures/SLAs with our Federal Leads and created and maintain our wireless deployment documentation across all 3 LAN controllers.
• Primary support for Blue Coat Packet Shapers. Create and maintain inventory of all packet shapers on the network, configure new installs, set shaping parameters, troubleshoot errors, and excise the unit when taken out of service.
• Run network diagnostics in resolving latency issues utilizing SolarWinds, PacketShaper and OneGraphs to record packet throughput, bandwidth utilization and application usage. Findings have been discovered with long-running file backups, crypto mis-matches on the router, needing to point users to another domain controller, IOS upgrades that are needed, throttling back security scans, and latency found with the application servers themselves. In some instances have recommended that an increase in bandwidth be made.
• Work with Deployment to configure user workstations for VoIP and data transmission. Cconfigure ports for voice & data vlans, configure QoS and PoE to ports, set aside IP range in Infoblox and configure the voice protocol on the subnet.
• Work across various agencies such as DOJ, DOD, FPS, CBP, and State to allow access to Confidential resources, requiring firewall change requests. Work with end user to gather source and destination IP range or subnet and port and submit for board approval.

Confidential, Phoenix, AZ

Consultant - Ecommerce Web design & SEO

Responsibilities:

• Website design and content creation to include strategic keyword placement within compelling copy to maximize opportunity for indexing, ranking, click-through, and conversion.
• Implement different SEO strategies such as keyword development, H1 tags and meta descriptions, link building, and URL alias naming.
• Optimize page ranking through use of article submissions, blogs, press releases, video making/marketing, podcasts, and social media to create relevant back-links.
• Perform site analysis and measure data trends through Google Analytics, Alexa Tools, and Compete.
• Manage PPC and Adsense campaigns, focusing on long-tail keyword development, split-testing, placement, and ROI.
• Experience with MS Office tools.
• Self-motivated, quick learner, able to multi-task, excellent communication and time-management skills,

Confidential

Network/Voice Data Center Administrator

Responsibilities:

• Responsible for NOC monitoring and leading performance troubleshooting efforts to isolate, resolve, and restore Schwab’s network infrastructure, including switches, routers, VPNs, security, and telecommunications.
• Work extensively with Cisco networking technology, including managing LAN/WAN/VPN network, while performing router and switch hardware and software upgrades and replacements.
• Measure bandwidth and network activity by analyzing results from NetQoS and HP OpenView to ensure both efficient and effective networking, while assisting the Problem Management Team in determining root cause of performance issues and to suggest remediation solutions.
• Oversaw migration of WAN links to new service provider, as well as two data center migrations and the consolidation of four service centers. Worked directly with Telco on new DS3 orders, provisioning requirements, routing strategies, and testing procedures.
• Worked with vendor to install, configure, and set routing policies for Sonus GSX gateway, load patches and file updates on servers, modify strategies and route voice traffic as needed, troubleshoot softphone issues, and maintain voice quality of the automated systems across the enterprise VoIP network.
• Familiar with telecom switch rooms, basic cabling, tracing and running cross-connects. Implement and oversee TCP/IP based services.
• Worked with application developers in performing baseline and load testing.
• Worked with end-users on telephony, and desktop support issues, resolved trouble tickets, work on development of webpage tools to access SQL data.