SUMMARY:

Significant experience and extensive practical application have resulted in excellent qualifications as a NETWORK TECHNICIAN, JUNIOR NETWORK ENGINEER, NETWORK ENGINEER and a CISCO VoIP NETWORK ENGINEER. An accomplished troubleshooter with the ability to analyze problem situations and provide effective solutions. Command outstanding communication skills, with the ability to explain complex technical information in clear terms and train users in new systems.

KEY STRENGTHS INCLUDE:

• Significant experience installing and upgrading large - scale systems, including hardware, software, servers, networks and peripheral equipment.
• Function effectively independently and in knowledge sharing team environments.
• Precise and thorough, maintaining accuracy and quality in all work performance.
• Dedicated to continuous professional training to remain current on new technologies.

PROFESSIONAL EXPERIENCE:

Junior Network Engineer

Confidential, Irvine, CA

Responsibilities:

• Performed Viptela SD WAN staging and deployment project working with Confidential techs on the activation of more than 900 sites with Confidential .
• Main responsibilities of implementing, deploying, designing, configuring, and troubleshooting of Cisco, Viptela and Adtran network equipment.
• Ordered network circuits for new site, determined equipment needs and contributed feedback, planned and configured site equipment and subnet.
• Created heat maps with Airwave Visual RF with deployment and provisioning of Meraki models MR33 and MR52 replacement of Aruba wireless equipment.
• Configured Meraki and Aruba wireless controllers.
• Configured BGP, Authentication, Authorization, Accounting (AAA) and TACA+, Trunking Protocol 802.1q, Inter-VLAN communication, interfaces, APC PDUs, and other basic configuration.
• Designed system for Cisco 1900 series and 2900 series, 1800 series and 2800 series, Adtran 3200 routers and Cisco 2960 series, 3560 and 3750 series switches. (2017 to 2018)
• Configured vManage Viptela Cloud controllers for deployment of Viptela vEdge 1000 and vEdge 100m 4G LTE routers. Configured SSH, TACA+ then labeled ports on 4248 OpenGear Terminal server.
• Used Service First for ticketing system and Network Editor for equipment plus circuit audit.
• Circuit Protocols: MPLS, HDLC, PPP, MLPPP. Media: T1, Ethernet, Cable, DSL, 4G LTE. Service Providers: Confidential, Bullseye, COX, Spectrum Tools used: Solarwinds Orion, Wireshark, SecureCRT, Windows CLI.
• Trained with Cisco Identity Service Engine and Trunks, Etherchannel. Performed Jr. Network Engineer tasks to maintain IDFs, assist Sr. Network Engineer with subnetting responsibilities, port descriptions, etc.
• Attended project meetings, contributed feedback to the team on tasks, issues, etc.
• Successfully completed tasks ahead of time.

Junior Network Engineer

Confidential, Costa Mesa, CA

Responsibilities:

• Completed an on-site, user-support project at Confidential .
• Set up new users.
• Troubleshot issues with the school’s phones and network.
• Used Cisco 2960 switch and Brocade ICX 6610 switch troubleshooting for printer network connectivity.
• Troubleshot Wifi using Xirrus Wifi Inspector.
• Handled port configurations on Cisco switch due to PC and Cisco IPhone moves.
• Verified ports on correct VLAN and handled port VLAN configuration as needed.
• Performed adds, moves and changes on Cisco Unified CM Administrator 11.5 with 8811 phones also handled voicemail and password resets.
• Produced and configured and identical 3560 switch for emergency back-up.

IT Support Specialist

Confidential, Irvine, CA

Responsibilities:

• Managed multiple issues relating to PC’s, laptops, hardware, and software.
• Also responsible for users’ accounts, Active Directory OU’s, asset tagged systems, and inventory documentation.
• Performed adds, moves and changes on Shoretel system.
• Also handled voicemail and password reset.
• Converted VoIP from a legacy system to Cisco. Deployed the new system for 1,000 users using 7841 and 8851 Cisco phones.
• Administered MS Windows and AD Management with Server 2008 R2 and 2012 R2.
• Implemented site-to-site VPN for Dell SonicWall, and troubleshot all VPN issues.
• Punched down Cat6 Keystone jack for VoIP telephone sets, and patch panel to Dell switches.
• Assisted with a Data Center facility move. Oversaw the racking and stacking of Cisco 6500 core switches and other network equipment. Connected all cabling.
• Administered MS Windows and AD management.

Network Technician / JUnior Network Engineer

Confidential, Santa Ana, CA

Responsibilities:

• Shadowed network engineers on site-surveys and power walk-throughs.
• Gathered VLAN information, and documented County blueprints for VoIP Engineers.
• Deployed and supported Cisco VoIP telephones and related equipment.
• Pulled and installed Cat6 and fiber terminated cable in data center environment.
• Added move and change extensions for Cisco phone configured switches.
• Troubleshot LAN devices to patch panels and layer networks.
• Deployed and installed Cisco 2951, 2911, ASR 1002 and 1004 routers, Cisco 4507, 3850, 3750, 2960, and Nexus 7k switches, Cisco VoIP phones 7841, 8851, 8831, 6901.
• Used Remedy as the ticketing system.
• Changed out older Cisco equipment with a new Cisco phone system.
• Deployed Cisco phones.
• Acted as liaison with network and voice engineers on sites throughout the County to assess and replace equipment.
• Oversaw a Cisco VoIP deployment and the reimaging of PC’s. Provided user support for IT.
• Traveled to Dallas to update PC’s.
• American Honda - Implemented a major PC refresh with 10,000+ built PC’s.
• Migrated data and connected printers.
• Provided tech support and training on the new system.
• Troubleshot and repaired a wide variety of issues