OBJECTIVE:

To obtain a challenging and rewarding position within the Information Technologies industry, utilizing my twenty - five plus years of experience and proven skill set to their abilities.

SUMMARY:

• Successfully completed several Domain Migrations, IP Conversions, new hardware/software rollouts within required project timelines and budgets.
• Experience supporting and administration of MS-Dos and MS Windows Server and Desktop OS's including NT Server, Server 2000/2003, Windows Desktop Operating Systems, Novell Netware 5/6, Zenworks and ConsoleOne.
• Various support tools including Active Directory, Group Policies, Terminal Services, Remote Desktop, IIS, VMWare, SAN, HP Openview/Altiris, HP LightsOut/iLO interface, PXE interface, Exchange Server, Veritas Backup and networking services TCP/IP, Unix/Linux.
• Managed several project committees including the Windows 2000 team, Y2K compliancy team, PDA committee, Hardware/Software procurement/evaluation and Communications Committee.
• Negotiated and maintained service contracts with outside vendors.
• Managed Trouble ticket and Service order resolutions through Footprints, Remedy and CA Adv. Help Desk software.
• Evaluate, purchase and support of various hardware and software items.
• Remotely supported several off site locations including Hospitals, treatment centers, branch offices and call centers.
• Demonstrated Team Lead of Various IT Projects.
• Successfully managed personnel of various skill sets
• Working closely with vendors, internal and external customers.
• Project Management skills
• Ability to accurately and quickly diagnose technology issues
• Extensive Mechanical aptitude
• Ability to read and correctly interpret technical documents as well as blueprints.
• Organizational and Scope planning skills

SOFTWARE KNOWLEDGE:

MS-Windows 3.11 thru Windows 10

MS-Windows Server

MS-Active Directory

MS-SCCM/SCOM

MS-Exchange

MS-Office

MS-Outlook management

PowerShell Scripting

Visual Basic

VMWare/VSphere/Horizon

MS-IIS Server

MS-DOS

Epic and Avatar EMR

Android based mobile devices and support

Apple based mobile devices and support

Cisco Unity LCVMA

Citrix Winframe/Metframe

Norton Applications

Novell NetWare 5 & 6

AutoCAD cc:Mail/Mobile

Extra Personal Client

Google G-Suite Apps

Lotus Notes

EMPLOYMENT:

Confidential

Systems Administrator

Responsibilities:

• Daily administration functions within a Windows Server 2012/Office 365/Exchange environment.
• Manage new users/terms in Active Directory, assigning users to proper groups within Office 365 and Exchange server, supporting several applications including Microsoft Great Plains, AX and Agile.
• Interfacing with server and network engineers and outside vendors for support of servers, vmware clients/servers and local support for all network/servers on site.

Confidential

Systems Specialist

Responsibilities:

• Duties include desktop PC support, build, imaging, deployment and issue resolution.
• Manage new users/terms in Active Directory, G-Suite applications, several company created applications and MS applications.
• Work closely with server and network engineers for administration of servers, routers, switches, as well as server/network management including DHCP, DNS and TCP/IP configurations and testing for the facility.
• Interaction with all employees at the facility and remotely to assist with any PC, systems access, phones, etc. that they may have through the service desk support structure.

Confidential

Analyst, Client Services and Systems Administrator

Responsibilities:

• Responsible for the support staff and infrastructure.
• Successfully directed 8 technicians at the various locations in the daily operations and support of Confidential staff, patients, vendors and facilities.
• Contributing member of Client Services Core Team management group. Interacted with both internal and external customers of various disciplines.
• Completed daily, weekly monthly reports on project statuses, interfaced with supervisors, managers, directors and “C” officers at all covered location, facilitated and chaired several committee meetings regarding projects, initiatives and ongoing workload status.
• Daily usage of Active Directory, Exchange/Outlook, Server 2003, 2007 and 2012/R2, Powershell Scripting, Systems Center Configuration Manager 2003/2007/2012 and System Center Operations Manager 2007/2012 systems monitoring console. Successfully completed several sites asset inventory, multiple refresh/replace projects, systems upgrades including servers, network and telecom equipment. Interface with vendors and process purchasing of various equipment from quoting to deployments.
• Continual work with budgets, timelines, projects and personnel requirements to support my assigned locations.
• Assisted other team Analysts with coverage, recommendations, personnel need and other functions.
• Participated in Escalated On-Call rotation, several Confidential management sessions, continuing as well as Confidential image transformation sessions.
• Create, build and deploy images; support standard workstation platforms for various departments including Windows XP, Windows 7, MS Office. Daily customer support via phone, email and in person/desktop visits. Server Administrator for Active Directory, System Center Configuration Manager, Exchange in a Windows Server mixed environment, Cisco Unity LCVMA phone system, NetSmart Avatar EMR system. Utilized VMWare Management console of virtual servers.
• Active Directory password resets, managed user profiles (create/edit/delete), computer removal/additions, application group builds within the corporate domain.
• Also assisted or managed several high-profile projects including upgrading of server software/hardware, maintaining inventory of technology equipment, license management, management with our MS Exchange server, several pc refresh projects, Confidential transition Project, Epic Go Live, Confidential PC conversion during which I successfully managed 2 contract technicians and the Hope North Go Live project.
• Worked closely with inside and outside customers as well as outside vendors.
• Maintain the LCOH IM Purchasing process working with other departments and outside suppliers to meet the needed requirements.

Confidential

Sr. Desktop Engineer

Responsibilities:

• Primarily responsible for the following technical support duties
• Create, build and deploy images; support standard workstation platforms for various departments including Windows XP, Windows 7, MS Office and Lotus Notes.
• Daily customer support via Helpdesk phone line, email and in person/desktop visits.
• Utilized VMWare Management console of virtual desktops. Active Directory password resets, managed user profiles (create/edit/delete), computer removal/additions, application group builds within the corporate domain.
• Successfully managed the Lotus Notes upgrade to Notes 8.5.1 including over 1000 desktops and laptop systems

Confidential

IT Manager

Responsibilities:

• IT and Operations manager for a Department of Defense fielding unit.
• Daily server administration functions including backup, account management, email systems management, payroll function, personnel administration.

Confidential

DSS Administrator

Responsibilities:

• Support for a 600 seat call center. Responsible for Level 2 and Level 3 support incidents.
• Also, managed the Novell 5.1 and Windows 2000/2003 server/network infrastructure, Microsoft Operations Manager, daily/weekly/Monthly backups using Veritas backup application.
• Backup support of the Nortel phone system including break/fix and user administration.
• Build and deploy new systems, break/fix of existing workstations and applications.