SUMMARY

• Versatile IT professional wif over 11 years of experience in the Information Technology and computer field.
• Proven problem solver wif consistent success leading the support, deployment, management of enterprise infrastructure systems, and business - critical services.
• Demonstrated ability to produce and deliver solutions that meet strategic objectives tied to the performance of technology and business functions.
• Resourceful and skilled in prioritization of problems, remediation, and customer follow-up.
• Able to architect and implement innovations to reduce costs and improve efficiency.
• Possesses a unique combination of technical acumen, leadership ability, and interpersonal skills.
• Works wif utmost regard for honesty and integrity, the foundation of Irfan’s own personal values.

CORE COMPETENCIES:

• Troubleshoot/Resolution
• Account Management
• Presentation/Communication Skills
• Budget Planning
• Help Desk
• Business Process Optimization
• Resource Management
• Project Management
• Customer Service
• Vendor Relations
• Analytical Thinking
• Organizational Awareness
• Dependability
• Internet Technology
• Service Training
• Strategic Planning
• Value Engineering

TECHNICAL SKILLS

• C
• C++
• Visual Basic
• Java
• COBOL
• HTML
• Python
• database management
• project management
• perations management rganizational management
• and computer networking.

PROFESSIONAL EXPERIENCE

Confidential - Dallas, Texas

Systems Engineer

Responsibilities:

• Rolled out complex interfaces between various HH application systems and vendor systems.
• Led migration of Dell Storage Compellent Integration Tools for VMware
• Upgraded Dell Compellent to 6.6.5 from 6.5
• Swap bothStorage Controllersin Succession
• Configured Servers 2008/2012/2016 and Install VMWARE tools.
• Add VMWARE to AD.
• Add System administrators to correct group changes.
• Managed common Office365 tasks in Office365 portal; mails, ctivity reports, dmin mobile apps, Security and Compliance Center & mail flow rules (ransport ules) in Exchange Online to conform wif PCI.
• Audited Transport rules based upon daily request.
• Check logs, onitor SolarWinds Server & Applications System dashboard 6.2.3
• Supported in GoDaddy DNS changes for the Hotel properties based upon DNS records/MX/SPF routing.
• Heavily Instrumented SFTP Server connections wif more TEMPthan 45 banks for daily transactions.
• Strongly customized new settings for automated integration of bank payments and reports.
• Setup Cisco Meraki’s MR53 wif cloud management added VLAN to switch to route.
• Approved and deployed updates in WSUS using the WSUS management console and PowerShell.
• Performed key role in supporting senior usiness application for ASP JSP integration.
• Managed SPLUNK components; indexing, web, direct search, forward to index and deploy configurations.
• Set 10GBPS switch to be operational on VDI server.
• Implemented server machines group wif 8GB of RAM and assign MAC Users to it.
• Created A Federated ADFS Link btw Confidential and its onboarding properties to Exchange AD Sync.
• Implemented and installed newly built Print Server for our ew London ffice.
• Ayava Certificate issue to all the Ayava phone devices including conference bridge devices.
• Configuration of External DNS name for Remote VPN Access (londonvpn.highgate.net)
• Acquire a SSL Certificate for Remote VPN Access.
• Hands on tactical player supporting existing infrastructure through maintenance, physical networks, servers, OS, firewalls, internet connectivity irtualization of business applicationson-demand wif little to no supervision.
• Update diagram/documentation regarding London ffice InfrastructureIrving sites.

Confidential - Dallas, Texas

Level 2 Infrastructure Operations Support

Responsibilities:

• Administration of AD, group policy, Exchange 2016, and Office365.
• Migrated Mailboxes, Users, Computers, and Servers from previous child domains using ADMT, Profwiz, GalSync, custom PowerShell and VBScripts.
• Designed, implement, and deployed SCCM2012 for large sites wif 1200 users.
• Leverage SCCM2012 central servers and primary/secondary sites for SW package deployment and routine Windows 10, 8, & 7 patching/Windows Image staged following proper change protocol.
• Configured and maintain Cisco ASA 5512 Firewall for network security, VPN, and Site to Site VPN Connections.
• Server 2008/2012 monitoring, troubleshoot, support, and triage of incidents. Was responsible for quarterly updates to e-Specs database and client support.
• Performed file server backups and restores.
• Monitored servers for performance and space to ensure critical thresholds are not breached.
• Demote/promote domain controllers.
• Configured advanced server logging to identify originating devices for account lockouts.
• Member of team responsible for support, installation, configuration, troubleshoot, maintenance, and monitoring of IT infrastructure systems including voice and wireless.
• Designed implemented and configured Dell 7910 Servers, HP, Compellent, Riverbed, Cisco routers 2921/4431, Meraki, and Palo Alto Networks among the primary hardware platforms.
• Highly virtualized 2008/12 (Hyper-V) SAN environment.
• Responsibilities included analysis of LAN/WAN performance, remediation of service degradation/outages, and provided reports and documentation of changes.
• Also, handled full logistical scope of remote technician dispatch for maintenance, upgrade, and remediation of IT systems across 32+ offices throughout the nation.
• Served a role in identifying vulnerabilities and made recommendations for improving system integrity and internal processes.
• Worked closely and often wif decision makers of visualization, brand identity, graphics group, accounting dept.
• Responsible for maintaining physical & virtual servers using VMWARE ESXI 6.5.0 Hosts.
• Proactively monitor and maintained Windows Server 2012/2016 Implementation, Administration, and Disaster Recovery.
• Created and deployed custom install packages as well as deploy patches PC’s using the Dell KACE K1000 Server.
• Email Administration using O365 management console and PowerShell.
• Provide Wired and Wireless Network Design Support, Implementation, and Administration.
• Regularly worked on DFS Management using Namespace replications for Autodesk 2016/2017 deployments and various products.
• License file updates for ALL License Managers for Autodesk Cognos database.
• Configured backburner render farm environments for multiple office for Confidential Sports/Healthcare visualization department.
• Autodesk Revit Model Health Check.
• Autodesk User Account Management.
• Revit Server 2016/2017 IIS setup.
• Played a key role in implementation of Building Performance Analysis tools (Fenestra Pro, Formit, Sefeira, Insight360)
• Setup all render engines cloud/Internal in-house on VMware servers: V-ray, mental ray, Lumion, Sketch up, Autodesk T-Spline, Rhino, Grasshopper flavors, Ladybug for energy analysis, Diva, Energy Plus, Sun Radiation Analysis, daylighting and Lighting Simulation tools.
• Configured and managed BSD Spec Link, Specs-Exchange Door scheduler, Solibri Model Checker, FTP File transfer (E-transmit, THRU) mechanisms, E-Spec databases, Spec source libraries, and handling varies triage of tickets.
• BIM managers for ongoing development and integration wif IT systems and delivery to users (as it relates to testing, deployment scripting, automation, standards, hardware/software procurement, and consulting).
• Serving as member of the Revit committee for 2 years.
• Identified Problems and formed solutions.
• Tested hardware and software beta releases for Engineering and Development before full company wide release.
• Identified the cause of numerous pestilent problems that were previously never solved and worked to resolve.

Confidential - Addison, Texas

Regional IT Infrastructure Support

Responsibilities:

• Aided in integration and continued support of legacy accounting apps.
• Job included rendering support for the administrative areas of Confidential .
• Infrastructure responsibilities included maintenance of Dell PowerEdge servers, Dell Power Vault, Riverbed Steelheads, Cisco 2800 series routers, and HP ProCurve switches.
• Conferred regularly wif IT management to meet strategic goals and objectives. Performed quarterly budget reports for required and anticipated hardware/software needs.
• Troubleshoot hardware and software.
• Performed maintenance on PC’s and Printers.
• Reviewed statements of work and made recommendations before submitting to Support manager.
• Directed maintenance, integration, and management of IT operations for two west coast offices.
• Planned/conducted major network, hardware/
• Contribution of numerous instructional and training documentation to posting on intranet for commonly asked processes by end-users.
• Served as office subject matter expert in many areas simply by taking on the initiative to learn wifout being asked.
• Scheduled proper tape backup tasks, never missing one.

Confidential - Wichita, KS

Lead IT Support-Help Desk

Responsibilities:

• Duties ranged from desktop support, OS/application profile migrations, reimaging & rebuilding workstations/laptops, and troubleshoot/maintain print solutions.
• Highest number of knowledgebase postings among peers (RightAnswers KB platform).
• Application support for MARS Systems, ECG Systems, and Microsoft products, among others. Hardware and software problem solving from small to large scale.
• One of 3 halpdesk personnel supporting 600+ local Users.
• Reduced Stress Levels of customers by embracing a cooperative attitude and positive approach to every direction.
• Contribution of numerous instructional and training documentation to posting on intranet for commonly asked processes by end-users.
• Duties included back end server maintenance & configuration, supervise database backups, review security, monitoring resource utilization, account provisioning, as well as on-call support for a 50-end-user office.
• Aided in implementation of HEAT halp desk ticketing system.
• Creation of concise support documentation and contributions to KB for recurrent issues.
• Primary responsibility of maintaining and administering Dell PowerEdge servers; mainly web, email (On-premise exchange and spam), and FTP services for ppdocs.com and sendmydocs.com.