Summary

I've taken an initiative by challenging myself with database and server support along with keeping excellent customer service communication and satisfaction. I enjoy troubleshooting and quickly fixing issues with servers and networking equipment.

RECENT WORK EXPERIENCE

System Administrator

Confidential

• SCOM 2012 SP1 / R2 SharePoint Dashboard integration
• Configured Auto maintenance mode for every schedule and on demand reboot to help reduce the number of false alerts
• Install agents on workgroup/non-domain computers
• Help troubleshoot production outages
• Setup .net and JBOSS application performance monitoring
• Setup Distributed Application monitoring for customized monitoring
• Create Service Level Acceptance Monitoring reports and dashboards for compliance
• Monitor around 150 servers, ranging from SQL, IIS, SharePoint, TFS, as well as Exchange, File Servers, and Domain Controller.
• Suggest configuration changes based on Operations Manager reports and alerts
• SCCM 2012 R2
• Create reports, packages, programs, and deployments
• Install Clients on DMZ servers
• TFS 2010-2013
• Upgrade from TFS 2010 to TFS 2013
• Moving and upgrading databases
• Help with programmer build/template and resolve deployment issues
• IIS 7.5
• PowerShell automation creation of websites and application pools.
• Understanding of Kerberos pass though/double hop authentication methods
• Web farm creation, network load balancing
• Reverse proxy and URL rewrite on a DMZ network
• TFS Release Management 2013
• Installing, Configuring, and TFS integration
• SharePoint 2010
• Administrating user lists utilizing PowerShell
• Familiar with Central Administration, and third party applications like EPM Live, Nintex Workflows
• Adding additional servers to an existing SharePoint Farm, like Web Front ends
• Understand the different topology configurations of SharePoint
• Creating webpages dashboards for SCOM
• Site and website creation
• VMware View Horizon Pilot
• Provided proof of concept for Virtual Desktop Infrastructure with in a non-production test environment.
• Setup all required servers DC, DNS, DHCP, SQL, ESXi, vCenter, View server, and Composer.
• Provided test desktop pools for floating linked clone desktops, and full clone desktops.

Confidential

Server/Database Administrator

• Daily activities are monitoring security/alert/performance logs, customer requests, file copies, permission settings, enforcing security polices and procedures and as needed performing server configuration adjustments
• Checking and settings server security parameters to meet the Department of Defense DISA Stigs requirement for DIACAP accreditation/reaccreditation process.
• Installing, configuring, patching new and current Windows servers in physical and virtual environment
• Special project of server OS migration from Windows 2003 to Windows 2008. Which included migrating from IIS 6.0 to IIS 7.5
• Configuring IIS for Army Knowledge Online, Single Sign On servers and configure Apache Tomcat redirector
• Patching servers using Windows Update Services WSUS and System Center Configuration Manager SCCM
• Monitoring servers using System Center Operations Manager SCOM
• Installing and configuring Comvault clients for backup and recovery
• Manage and schedule tasks for customers using Windows Task Scheduler
• Automate daily and highly repeated tasks using Window's Powershell and VMware's powerCLI
• Loading event and IIS log information into SQL database using Logparser to easily sort/check logs
• Weekly/Monthly Information assurance vulnerability alert IAVA compliance patching and reporting
• Apply Department of Defense DoD Security Technical Implementation Guides STIGs when new servers are established and before they are put into production
• Troubleshoot/repair hardware and software issues on Dell Servers

Confidential

Windows XP and Windows 7 Desktop Support

• Very Small Aperture Terminal VSAT Tachyon and iDirect Systems setup
• Helpdesk support for workstation Windows XP to Windows 7
• McAfee Host Base Security System HBSS and Host Intrusion Protection System HIPS
• Network wiring fixing cables troubleshooting connections
• Installation and setup of new VSAT worksites
• Setup and break down worksites from the VSAT to the servers, switches, and routers
• Work with Defense Logistics Agency ACERT/RCERT to resolve virus infected security policy issues.

Confidential

Windows XP Desktop Support

• Acted as Installation Management Officer facilitated user accounts
• IAVA compliance patching
• Windows XP migration to Windows Vista

Confidential

• Oracle 10g
• Oracle 11g
• Oracle Gird Control 10g
• Oracle Application Express APEX
• Oracle HTTP server
• Recovery Manger RMAN
• IAVA compliance patching
• Critical Patch Update Oracle CPU
• Data Masking

Confidential

Windows XP helpdesk support

• Blackberry setup
• Hardware replacement laptop and desktop
• Hardware and software troubleshooting Dell printers
• Office 2003 and 2007 support
• Registry repairs instead of re-image fixes

Confidential

Customer Engineer II

• Point of Sale repair IBM/NCR
• Automatic Teller Machine ATM repair
• Dell desktop and laptop hardware repair
• Managed parts inventory
• Cisco switch and router replacement and initial setup

Confidential

Service Technician

• Toshiba, IBM, Fujitsu laptop hardware repair
• Prepared Service Orders
• Contacted customers regarding repairs needed and or performed
• Used Ghost to copy hard drive replacements

Confidential

Retail Sales/Parts Counter

• Cashier
• Parts lookup/parts delivery
• Inventory

Assistant Manager in Training 6 months

• Opening/closing store
• Delegating tasks