Cisco Voice/Network Engineer Resume Dearborn, MI - Hire IT People

SUMMARY

Experienced Project Manager and UC Engineer offering 9 years of success leading all phases of Cisco LAN and Confidential Communications implementations.
As Project Manager; plan, manage, budget and report on multimillion - dollar projects as a supplier. Align targeted project milestones and business technology goals.
As UC Engineer; plan, design, provide proof of concept, and implement Cisco LAN and Confidential Communication solutions.
Provide ongoing systems support and solutions recommendations based on business technology goals.
Plan customer integrations, migrations, and green-site implementations
Document and report project milestones, status, and requirements
Ability to lead large implementation teams
Known for high-quality deliverables dat meet project timeline and budgetary targets
Provide project close documentation and next step consultation
Cisco Confidential Communications design and implementation solutions including:
CUCM (Cisco Confidential CallManager) and CME (CallManager Express)
CUC (Unity Connection) and CUE (Unity Express)
UCCX ( Confidential Contact Center Express)

PROFESSIONAL EXPERIENCE

Confidential, Dearborn, MI

Cisco Voice/Network Engineer

Responsibilities:

In 2010, KLA Laboratories secured teh Day 1 and Day 2 support contract. Teh customer’s staff recommended me to stay wif teh contract. Over teh next year
me trained and developed teh new network operations Day 1 support and break/fix team. KLA tan chose to move me to their corporate headquarters where me was assigned special projects and trained under senior engineers.
Soon after, me began managing my own IP-Telephony unit designing and delivering projects.
me was promoted to KLA’s IP-Telephony department manager. As teh department manager, me has worked wif my team members to develop ID & Assess documentation, an IP-Telephony SharePoint collaboration site and training materials.
My team was assigned a 7-year Enterprise wide Cisco IP-Telephony migration which was successfully completed in 2016. dis migration detailed migrating teh customer from legacy analog PBX to Cisco CallManager and Unity solution.
Unfortunately, their was little to no documentation on teh existing telephony infrastructure. My solution was to divide teh implementation/migration into three phases.

LAN / Voice Planner

Confidential, Dearborn, MI

Responsibilities:

Review current network infrastructure
Design new infrastructure based on end-user requirements and technology goals
Obtain supplier quotes for project related services
Create bill-of-materials and work wif purchasing to ensure PO’s are sent to teh supplier
Schedule required support services and verify completion
Schedule network change controls, design, and change implementation reviews