SUMMARY:

• Quickly learn and master new technology; equally successful in both team and self - directed settings; proficient in a wide range of computer networks, systems, tools and testing methodologies.
• Consistently recognize technical troubleshooting skills used to rapidly and cost-effectively resolve challenging issues. Offering advanced skills and high-quality performance in systems/networks installation, configuration, upgrade, migration, and problem resolution.
• High Quality focused professional with 10+ years of experience as a Systems Admin and 5+ years of experience of Network/Security Engineer in corporate setting.
• Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and environments, an effective communicator and able to explain complex processes in easy-to-understand terms for end-users.
• Skilled in proactive identification and resolution of critical systems/network issues. Manage broad range of hardware & software installation, configuration, administration and troubleshooting for Windows based systems and networks.
• Provide Training for all types of software/hardware in groups or working closely with users individually. Working in fast paced high-energy very demanding and dynamic environments.
• Strive to be self-motivated, managed time and work without supervision; worked independently and as a part of a team. Troubleshoot any Networking, Software
• Hardware on all types of devices. Worked on projects/issues of medium to high complexity that required demonstrated knowledge across multiple technical areas and business segments.
• Keeping a level headed, professional demeanor in an Office environment while adhering

TECHNICAL SKILLS:

Hardware: Cisco Switches & Routers. Palo Alto, Checkpoint, Fortinet, SonicWall, & WatchGuard Firewalls. HP, IBM, DELL, & NEC Servers.

Software/Networking: Cisco IOS, PANOS, FortiOS, JUNOS, IPSO, SonicOS, Fireware, Windows Server 03/08/12/16/19 R2 Standard, Enterprise, and Data Center Editions, Windows XP/7/8/8. bit & 64-bit. Microsoft Office 03/07/10/13/16/365. NAT/PAT, BGP, OSPF, ARP, STP, VTP, ACLs, HSRP, TCP/IP, MPLS, VPN, VLAN, LAN, WAN, WLAN.

PROFESSIONAL EXPERIENCE:

Confidential

Security/Network Engineer

Responsibilities:

• Network security support, responsible for 1000+ users across multiple sites, 300+ VMWARE ESXi 5.5 Virtual Servers and Avaya CM 6.2 Customer Service Center VoIP Phone System.
• Managing LAN, WAN, WLAN, & Cell networks and related equipment including hundreds of Switches (Cisco 3750x & 3850x), Routers (Cisco 3900), Cisco 6509-E Core, and 5508 Cisco WLC w/ 450+ Cisco APs.
• Palo Alto FW 5020, 3020, and 220 FW management, administration, and configuration.
• Complete replacement of Juniper and PA200 Firewalls.
• Make recommendations on existing projects to improve network security.
• Monitor network performance and implement performance tuning when necessary.
• Manage firewall/security systems by establishing and enforcing policies; defining and monitoring access.
• Work closely with colleagues to meet team goals and improve processes and practices.
• Perform network and security hardware and software maintenance.
• Create and maintain detailed network documentation and procedures.
• Analyzing packet captures to troubleshoot complex issues with Wireshark.
• Cisco ACS & Cisco ISE (Identity Services Engine) transport layer security system maintenance, administration, and configuration.
• Voice security systems, managing the SecureLogix ETM Firewall system.
• Remote access systems, Management of our SSL VPN system (Juniper MAG).
• Managing BIG-IP F5 Application Delivery Controller that provides redundancy and performance enhancement for many key systems such as the new SQL cluster at HQ and FIT, all our email Servers, our Sharepoint Servers, Facsys, FTP services for EDI, DNS, Mobileiron, LDAP, NTP, etc.
• Private DNS management, Private DHCP management, Public DNS Management/Acquisition, Public Website Hosting Management/Acquisition, Public SSL Certificate Management/Acquisition, and Public Facing Website Maintenance Page Creation/Redirection.
• Follow all ITIL/ITSM procedures and standardization with Service Now ticketing system.
• Maintain and update IT skills and knowledge via various methods including participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations, conferences, boot camps, etc.

Confidential

Sr. IT Analyst

Responsibilities:

• Network security support, responsible for 200+ users & PCs across multiple sites, 35+ VMWARE ESXi 5.5 Virtual and 11 Physical Dell Servers and ShoreTel phone system.
• Configured, installed, and managed new Servers, PCs, Laptops, VoIP Phones, Printers, Tablets, Smartphones, VPN accounts, HID Door Access Security Systems, Netapp Sotrage SAN/NAS, HP ProCurve Network Switches.
• Checkpoint FW management, administration, and configuration.
• Analyzed packet captures to troubleshoot complex issues with TCPDump.
• Made recommendations on existing projects to improve network security.
• Monitored network performance and implemented performance tuning when necessary.
• Managed firewall/security systems by establishing and enforcing policies; defining and monitoring access.
• Created and maintained detailed network documentation and procedures.
• Implemented WSUS/SCCM integration and created a monthly phased patching process.
• Reviewed new Servers, applications, and networking hardware; conducted capacity planning as needed; IT Meetings, conferences, and operation reports.
• Worked with Windows Server 2003, 2008R2, 2012R2, 2016, participated in key process improvements as they related to the client/Server environment.
• Implemented new and existing policies and procedures. Developed missing Server group policies and procedures as required.
• Provided a technical knowledgebase for users, managers, & clients. Performed Training for all types of software and hardware to new mobile devices. Working closely with all types of users from beginners-to-advanced, regular employees-to-CEOs.
• Collaborated with site management to identify/solve system deficiencies and propose/ implement system improvements, supported key business functions including Sales, Manufacturing, and Finance while maintaining and implementing IT policies.
• Worked with IT Director (in Italy) and site Managing Director to direct and coordinate varied IT resources (interns, contractors, Group resources) as needed.
• Defined application problems by conferring with FOMAS employees; evaluated procedures and processes.
• Provided user and IT reference materials by writing and maintaining documentation.
• Maintained and updated IT skills and knowledge via various methods including participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Responsible for buying IT equipment, maintaining mobile devices, and supervised two Interns.
• Having very flexible schedules for availability 24/7 365 days a year for any production issues that must be handled after hours.
• Controlled and maintained user access and passwords through Microsoft Active Directory.

Confidential

Network Administrator, IT

Responsibilities:

• Network security support, responsible for 1600+ users across multiple sites.
• Fortinet FW management, administration, and configuration.
• Managed firewall/security systems by establishing and enforcing policies; defining and monitoring access.
• Worked closely with colleagues to meet team goals and improve processes and practices.
• Performed network and security hardware and software maintenance.
• Created and maintain detailed network documentation and procedures.
• Analyzed packet captures to troubleshoot complex issues.
• Cisco 4509 Core administration, configuration, and maintenance.
• Migrated swsh.com domain to ecolab.com domain.
• Implemented WSUS/SCCM integration and created a monthly phased security patching process.
• Configured, installed, and managed new VPN accounts, HID Door Access Security Systems, Cisco Meraki Network Switches.
• Enterprise access management with Dell One Identity for automation of provisioning users and de-provisioning. Enabling business driven access decisions and gathering reports, views, information on provisioning functions, policies, and workflows.
• Strong experience in Enterprise Security Domain. In-depth knowledge of LDAP and Identity & Access management products.
• Establishing system specifications by conferring with users; analyzing workflows, access, information, and security requirements.
• Executing the selection, installation, and configuration of LAN, WAN, WLAN networks.
• Maintained network security performance by performing network monitoring, analysis, and performance tuning; troubleshooting networks, operating systems, and management systems.
• Negotiating and procuring equipment from outside vendors to support company platform change, migration, and growth.

Confidential

Systems Administrator, IT

Responsibilities:

• IT support, responsible for 100+ users & PCs across multiple sites, 19 Virtual Hyper-V Servers 12 Physical HP Servers and VoIP Phone System. Racking & Cabling (Cable Management and Termination) Servers, Routers, Switches, Modems, Hubs, UPS Backups and power strips.
• Replaced Cisco 4509 Core and Cisco Switches with Meraki L2/L3 Switches.
• Configured New Servers, PCs, Laptops, VoIP Phones, Printers, Tablets, Smartphones, VPN accounts, HID Door Access Security Systems.
• SonicWall FW management, administration, and configuration.
• Managed, administered, and configured SW TZ105W Teleworker VPN solution for remote office sites.
• Maintained a secure system environment with a verity of anti-virus, anti-spyware suites (McAfee, Symantec, & Kaspersky).
• Managed and supported proprietary Builder software applications, Builder MT, Sales Simplicity and wide array of custom-built apps.
• Experienced in installing, configuring, and maintaining all manners of Server hardware and associated network equipment.
• Participated in the review of new Servers, applications, and networking hardware; conduct capacity planning as needed; IT Meetings, conferences, and operation reports.
• Worked with Windows Server 2003, 2008R2, 2012R2, participated in key process improvements as they relate to the client/Server environment.
• Adhered to data center/Server room security features, including HVAC control, environmental alarms, access restrictions, and other infrastructure support system.
• Traveled to all our many communities around the Charlotte/Greensboro/Fort Mill area for support and implementation of new technologies such as Wi-Fi ac, Touch Screen displays, new workstation setups, etc.
• Created and developed Group Policies for our locked down kiosk PCs in sales offices and field terminals.
• Maintained availability for support requests from end users and documenting the issue fully in Remedy Ticketing system. Also implemented Spiceworks Ticketing system.
• Had very flexible schedules for availability 24/7 365 days a year for any production issues that must be handled after hours.
• Performed Diagnostics and Configurations of Servers with tools such as HP System Management Tool, HP Insight Diagnostics, HP Array Config, HP iLO Config and many more.

Confidential

Systems Technician, IT

Responsibilities:

• IT Support, responsible for 120+ users & PCs, 60+ Laptops, 24+ Servers (Virtual & Physical) and Call Center VoIP/Digital Systems. Racking & Cabling (Cable Management and Termination) Servers, Cisco Routers, Cisco Switches, Modems, Hubs, UPS Backups and power strips.
• Cisco 4506 Core, Nortel Switches replaced with all new Cisco gear.
• WatchGuard Firebox management, administration, and configuration.
• Configured New Servers, PCs, Laptops, VoIP Phones, Digital Phones, Printers, Tablets, Smartphones, & VPN accounts.
• Maintained a secure system environment with a verity of anti-virus, anti-spyware suites (McAfee, Symantec, & Kaspersky).
• Managed and supported proprietary Healthcare software applications, HMA & Pegasys. Experienced in installing, configuring, and maintaining all manners of Server hardware and associated network equipment.
• Participated in the review of new Server systems, applications, and hardware; conduct capacity planning as needed; IT Meetings, conferences, and operation reports.
• Worked with Windows Server 2003, 2008R2 (HP, DELL, & NEC) and other Server operating systems (Unix/Linux).
• Participated in key process improvements as they relate to the client/Server environment. Implemented new and existing policies and procedures.
• Developed missing Server group policies and procedures as required. Adhered to data center/Server room security features, including HVAC control, environmental alarms, access restrictions, and other infrastructure support system.
• Provided a technical knowledgebase for users, managers, & clients. Performed Training for all types of software/hardware to all employees weekly during merger.
• Worked closely with all types of users from beginners-to-advanced, regular employees-to-CEOs.
• Conducted research on Server hardware, software, and protocols in support of IT Project Management initiatives, procurement and development efforts.
• Remediated Server resource issues; prioritized and responded to help desk support in appropriate priority manor. Prioritized to maintain availability for support requests from end users and documented the issue fully in Spiceworks Ticketing system.
• Performed encrypted Server backups and recovery procedures (ARCserv).
• Implemented Server upgrades, maintenance fixes, and vendor-supplied patches per policy and procedure. Monitored and tested system performance and provided performance statistics and reports.
• Keeping all forms of Software/Hardware inventory up-to-date, User IDs, Extensions, and Port terminations.
• Participated in On-call rotation for off-hours emergency support. Had very flexible schedule for availability 24/7 365 days a year for any production issues that must be handled after hours.
• Controlled and maintained user access and passwords through Microsoft Active Directory.
• Versed in AD, Group Policy, DNS, DHCP, and many more Server administrator tools.
• Created Virtual and Physical environments to perform tests for untested software/hardware also made Test Plans for a variety of cutovers.
• Strong overall language skills, translated and recorded Healthcare Member Services Call Center Scripts.
• Managed Holiday phone schedules and Holiday greetings. Kept a level headed, professional demeanor in a Call Center environment under HIPAA & Confidentiality Agreements.