Network Technician Resume

SUMMARY

I am an IT professional with 12 years of full time experience providing hardware, software and support solutions in the private sector, government and enterprise level IT environments.
I have extensive experience in cloud based services, SCCM, SCOM, SCVM, customer service delivery, technologies deployment, systems troubleshooting, software automation, project management and multi - team collaborative projects.
I have extensive experience with Microsoft Operating systems to include Windows XP, Vista, Windows 7 and Windows Server 2003, 2008 and 2008 R2.
I have experience with network infrastructure and various network protocols.
In addition to my experience in the field of systems administration, infrastructure and software distribution, I have experience using and deploying many Microsoft technologies, system imaging and network technologies.
I have excellent written and oral communication skills.
My skills which I have found beneficial include; diligence, self-motivation, teamwork, integrity and the drive for continuous innovation.Experience

PROFESSIONAL EXPERIENCE

Confidential

Network Technician

Responsibilities:

Troubleshoot issues within tools, systems and/or process.
Identify opportunities to improve process and/or tools to ensure highest level of quality.
Provide training to team and customer base as required on toolsets.
Provide testing and support to Tier 1/2/3 team(s) on tools and/or systems.
Provide process documentation as needed.
Provide consulting role for teams in system administration of lab machines, Hyper-V test environments, networks and network security.
Support lab Operations Virtual Machine Management to include maintaining operational service levels, planning environment, add, change and delete requests.
Support all Lab Operation hardware infrastructure service functions to include technical support, deployments, troubleshooting, planning and reporting.
Troubleshoot lab issues related to virtual machines, hardware, and network configuration.
Support lab infrastructure both virtual and physical to insure 99% uptime of lab.
Participate in project team activities and complete assigned tasks in support of deployments.
Engage with engineering teams to determine deployment requirements.
Monitor release process and all supporting processes to identify and provide support to team and/or customer base.
Identify compliance issues within tools to established standards and provide solutions to correct non-compliance.
Provide data collection activities per process documentation.
Accountable for technical, service and quality issues within the Release toolsets.
Identifies and implements more efficient methods and procedures in order to minimize costs and effort to accomplish program objectives.
Assists with the resolution of more complex issues with little to no direction from management.
Exercised broad judgment within defined practices/policies.
Develop Metrics for weekly reporting on team status reports.
Provide a documentation that contain breakdown of tasks and responsibilities performed at the end of each month.
Provide/Maintain documentation and status updates related to infrastructure deployment and requests on a case by case basis.
Provide 24/7 support.

Confidential

Network Technician

Responsibilities:

Created and maintained images for a variety of desktop hardware platforms and operating systems (2K/XP) for internal customers and test lab environments.
Responsible for the configuration and maintenance of servers for use in lab/test environments.
Responsible for Microsoft Updates, repackaging and deployment.
Assists with the development of procedures.
Assists users with procedures, configuration, and use of desktop and laptop computers, printers, telephones and software requirements based on user needs assessment.
Initiates acquisition procedures.
Performs fault detection and fault isolation tests for hardware and network issues.
Monitor servers to ensure optimum use and performance.
Notifies users of system problems, initiates corrective action, and performs follow up to ensure proper resolution.
Sets up and tests computer configurations, operating systems, and system software upgrades.
Modifies system configurations based on user requirements.
Analyzes and resolves performance problems involving the server, workstation and associated hardware.
Works with vendors, contractors, and technical support staff to ensure solutions to complex integrated system problems.
Schedules technical support staff for efficient performance of work orders and project tasks.
Assists management in determination of budget needs and project completion schedules.
Sets up and test computer configurations, operating systems, and system software.
Provide/Maintain documentation and status updates related to infrastructure deployment and system availability uptime.

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