SUMMARY

• Siebel 7.7 certified with hands on experience in Siebel Application production support, configuration and testing
• Experience in Developing Siebel Enterprise Applications for full life cycle phases through Siebel eBusiness Applications Implementation, Analyzing, Administrating, Conversion, Integration and Configuration.
• 2 yearsof extensive implementation experience in configuration, customization and extension ofMicrosoft Dynamics CRM 2013as well as doing the deployment, trouble shooting and production support for the applications developed.
• Worked extensively on Defining application functional requirements, use cases, test cases, application usability requirements, user interface specifications and application process flow.
• Create training documents for business users Conducted End User training.
• Siebel Enterprise integration includes experience in designing EAI solutions in Virtual Business Components (VBC), External Business Components (EBC), Integration Objects, COM Objects and Business Service.
• Experience in Workflow Manager, eScripts, Siebel VB, EIM and EAI.
• Worked in different roles/areas like Configuration, EIM Specialist.
• Expertise in SQL/PLSQL,Db2 and Toad.
• Proficient in adapting to new software applications and products.
• Strong knowledge and experience in developing and scheduling Actuate and Brio reports for Siebel applications
• Experienced in Siebel Administration & Management (System & Application) and Production Support including deployment and migration activities.
• Experienced in Account and Order Management functionality of Siebel call Centre application.
• Strong analytical and communication skills and good team player.

TECHNICAL SKILLS

CRM: Microsoft Dynamics CRM 2013, Siebel 6/7/8, Siebel eBusiness, Siebel Client Applications, Siebel Tools, Siebel Web - based Applications, Siebel Database, Actuate and Brio reports, Workflow, Configuration, EIM, EAI

Siebel Modules: Siebel eBusiness Applications and industry verticals. Siebel Call Center, Siebel Marketing, Siebel Sales, Siebel Partner portal and Siebel Service

Languages: Microsoft Dynamics CRM 2013, Siebel eScript / VB script, SQL, PL/SQL, Shell script

Databases: Oracle 9i,Db2

Operating Systems: Windows 98/2000/XP, Unix

Others Tools: TOAD, SQL Plus, BMC Remedy Tool, MQC, MS Excel, MS Doc, SQL Developer

PROFESSIONAL EXPERIENCE

Senior System Administrator

Confidential

Responsibilities:

• As part of the Business Requirement, loaded external data into Siebel systems from dot net application.
• Using shell script on db2 database application tool wrote complex SQL queries against Siebel Database to retrieve data and validate it for Siebel data Update.
• Extensively Used EIM to export and delete data from S EVT ACT and S CONTACT table in Siebel database as part of archive and purging activities.
• Monitor the daily and weekly jobs in production and test environment
• Performed end-to end testing, System testing, Regression Testing, Performance testing and Functional testing to facilitate the overall testing process.
• On call support on weekly schedule to monitor the daily jobs and support release and maintance activities.
• Analyzing User problems logged through incidents and providing support.

EIM Developer/production support

Responsibilities:

• Import and export data within MS Excel and MS Dynamics CRM.
• Created workflows based on requirements from sales department.
• Used MS Dynamics CRM 2013 Customization tools to customize system components such as forms, views, attributes, relationships, and entity mappings.
• Responsible for solution management in enterprise environment.
• Responsible for converting business requirements into technical requirements for development team.
• Customizing and configuring CRM system at a user level.

Environment: s: Microsoft Dynamics CRM 2013, Siebel 8.0.1 Finance Application, Tools 8.1.1, DB2, Siebel EIM, Shell script, SQL.

Senior Siebel Developer

Confidential

Responsibilities:

• As part of the Business Requirement, loaded external data into Siebel systems from dot net application.
• Involved in implementing changes in UI and Business layer definitions of Siebel Finance Application.
• Responsible for configuration tasks including making field level changes in business components and UI layer changes including developing new screens, views and applets as per client requirements for Activities and Account Business Entity.
• Extensively used Siebel Tools to add several BC and applet level eScripts for enhancements.
• Wrote Server and Browser Scripts to further customize applet behavior including validation and calling of Business Services for Smart Scripts.
• Using SQL Developer database application tool wrote complex SQL queries against Siebel Database to retrieve data and validate it for Siebel data Update.
• Extensively Used EIM to export and delete data from S EVT ACT and S CONTACT table in Siebel database.
• Extensively used EIM to import data into S CONTACT, S EVT ACT, S CHRCTR, S CON PROG and many other Siebel base table as part of migration from dot net to Siebel application.
• Experienced in deploying Asynchronous Workflows to Service Level Alert, Update Activity, Update contacts and others to meet business requirements.
• Experienced in Deploying EBC used as integration method to update contacts and activities from dot net application.
• Experienced in configuring I- help.
• Extensively used Siebel Tools to add eScripts to invoke various functions and methods at different Events of BC, Applet Event Objects to Enhance the Healthcare functionality.
• Performed end-to end testing, System testing, Regression Testing, Performance testing and Functional testing to facilitate the overall testing process.

Environment: s: Siebel 8.0.1 Finance Application, Tools 8.0.1, Oracle 9i, Siebel eScript, Siebel EIM, Siebel EAI.