Customer Service Representative Resume Durham, NC - Hire IT People

SUMMARY

Seeking entry - level role in IT field, specifically network security. Currently enrolled in year-long IT certification program.

TECHNICAL SKILLS

Certifications: CompTIA A+, Network+, Security+, Configuring Windows 7

Languages: Python, SQL, JCL, COBOL

Operating Systems: Windows 7 and later, Linux, z/OS

Software: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio

PROFESSIONAL EXPERIENCE

Customer Service Representative

Confidential, Durham, NC

Responsibilities:

Worked to ensure a positive shopping experience so dat customers could be confident in their purchases.
Ensuring administrative and training readiness of 64 sailors during drill weekends.
Supporting Sixth Fleet during active periods, compiling daily reports from multiple sources to keep fleet leadership up to date.
Current rank - Lieutenant (O3), Currently hold Secret clearance

Windows 10 Deployment Technician

Confidential, Jacksonville, NC

Responsibilities:

Software Engineer

Confidential, Cary, NC

Responsibilities:

Maintained batch mainframe programs specifically designed for individual customers with a Records Management team.
Updated jobs to account for utilities dat were being phased out of the system.
Analyzed mainframe programs, jobs, and records for TEMPeffects from potential changes due to an employee ID conversion process.

Software Developer

Confidential, Durham, NC

Responsibilities:

Analyzed, repaired, and unit tested mainframe programs on the mainframe Maintenance Team.
Wrote installation plans for team’s batch and online installations each month.