System Engineer Resume Rockville MD - Hire IT People

SUMMARY

Over 18 years of hands - on Information Technology experience, with a demonstrated ability to quickly learn and integrate new technology in a variety of industries.
Proven expertise in various network technologies.
Proficient in problem management project reporting, customer communication, the rollout of applications and OS upgrades
Proven success in implementing management, operations, technical and interpersonal skills to increase productivity and reliability to benefit the company.
Team Lead, Project Manager, System Administrator, Network Administrator, Citrix Administrator and sole IT support for security, repair, installation, migration, reconfiguration, and maintenance of Windows networks environments ranging from 5 users to over 1000 users.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Rockville MD

System Engineer

Responsibilities:

Support and Delegate Tier 3 Tickets
Configured Exchange Online accounts for end users in Hybrid Enterprise Environment
Planned/Setup/Configure Downtime for rebuilding user hybrid exchange accounts
Troubleshooting syncing issue
Develop and modify PowerShell scripts to perform administrative tasks, remediate issues, and develop specialized queries and reports
Help resolve user issues related to licensing, email accounts/aliases, and permissions
Grant missing license to the affected user accounts
Provide guidance and recommendations for Office 365 Roles and create custom roles and permissions
Review and make enhancement recommendations on current Office 365 environment
Address issues with ADFS and AD GPOs/Permissions; experience with AD/ADFS

Confidential

Office 365 Onboarding Concierge Ambassador

Responsibilities:

Configured Exchange Online and Skype for Business Online for end users
Planned/Setup/Configured Office 365 tenant accounts installing ProPlus for pc and mac
Assisted with the setup of tenants for small to medium-sized businesses
Provide support for SMB customers with the goal of solving the issue in the first call.
Provide onboarding support to Office 365 services including Exchange Online, One Drive for Business, SharePoint Online, Lync Online, Office 365 Pro Plus and Yammer.
Provided 3rd level support for Email Migrations (IMAP, CutOver, Staged, and Hybrid).
Setup configured Azure AD sync from
Configured Custom Domains and DNS Zones to Office 365 environment
Prepared On-Premise active directory server for DirSync
Managed Active Directory Users and Groups with DirSync
Planned/Deployed/Configured ADFS multi-factor authentication
Installed/Managed ADFS servers
Provisioned SharePoint Sites for end users

Confidential

IT Contractor

Responsibilities:

Provide technical services for consumers and commercial businesses.
Install, deploy and migrate various technical software and hardware.
Troubleshooting commercial and consumer servers, desktops, notebooks, PC’s, Macs, printers, POS retail systems and hospitality equipment.
Site surveys if requested by buyers

Confidential

IT Administrator/Desktop Support Resource/Contractor

Responsibilities:

Providing Desk Side Services to VIPs and Senior Executives
Computer support with a focus on Desktop software (MS Excel, MS Word, MS Access, MS PowerPoint, Communication
Setting up protocols TCP/IP Desktop hardware (PCs, printers, device drivers),
Software installation Confidential Office 2007 /2010.
Provide desk side support for computer and printer hardware, common software applications,
Support Confidential OS issues.
Problem-solving techniques and repair.
Troubleshoot, configure end-user mobile devices i.e.: Smart Devices, Tablets
Setup and configuration of Networking, VPN, Wireless.
Using customer Service, Ticketing system applications.
Understood technical concepts and developed ways to help others learn.
Solved complex problems with innovative solutions.
Managed multiple priorities to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.