Sr. System Engineer / Cloud Engineer Resume
SUMMARY:
- 12 years of experience in ITSM and ITEM Tools with extensive practice on Microsoft System Center Suite and CA Tools (Computer Associates)
- Including the areas of IT Service Management, Service Assurance, Infrastructure Management, Project Management and Cloud Services (AWS and Azure)
TECHNICAL SKILLS:
Cloud Services: Azure, AWS, Google
SaaS Platforms: ServiceNow, Salesforce.com
Entp. Mgt. Tools: MS SCOM 2007/2012, MS SCCM, MS SCORCH, Intune, MDM, CA Service Desk Manager, CA Service Catalog, CA Spectrum, ITPAM, CA UIM (Nimsoft), CA SOI, CA APM, Crystal Reporting, SSRS
Operating Systems: Windows Server 2003/2008/2012, Linux 8
RDBMS: MS SQL, MySQL, Oracle 9i DBA
No - SQL: Hadoop, MongoDB, Cassandra
Document Store: DynamoDB
ERP: SAP Netweaver 2005 Basis Administration, Solution Manager 4
Revision control tools: Git, Github, VSTS/TFS
Server Automation Tools: Chef, Puppet, Ansible
Continuous Integration Tools: Bamboo, Jenkins, Hudson
Scripting languages: Bash, Perl, Python, Ruby, Powershell, PHP, Java, .Net
Security/Monitoring: Nagios, Ganglia, Splunk
PROFESSIONAL EXPERIENCE:
Confidential
Sr. System Engineer / Cloud Engineer
Environment: Azure, ServiceNow, MS SCOM 2012, MS SCCM, MS SCORCH, Intune, MDM, CA SDM
Responsibilities:
- Setup Azure IaaS and PaaS environment in UAT and Prod /// Procure Azure VM/SQL Azure and provision using ARM Templates /// Load Testing and End to End Testing /// Migrate applications into Microsoft Azure /// Administer Azure, including provisioning users, managing groups, managing permissions and automating tasks (e.g. reporting inactivity, last logins, etc.) /// Scheduling Snooze using sdoazureutil /// Resize the VM based on usage /// Migrate or clone physical servers using disk2vhd to create the VHD/VHDX files and migrate them Azure /// Develop end to end data flows from internal to the cloud leveraging Azure data lake, blob storage, SQL /// Work on Azure SQL Data Warehouse and integration with Power BI for reporting /// Integrate Azure OMS with SCOM to manage and protect on-premises and cloud infrastructure /// build management, continuous integration and deployment, log collection and analysis, builds and performance monitoring/tuning of infrastructure.
- Providing application support for SCOM/SCCM including add/remove servers /// create custom MPs /// add/remove monitoring notifications /// create console views /// implement automations using scripting: PowerShell script / Vb script / Shell / Python / Perl. /// Configure Azure monitoring in SCOM /// Implement build configuration tools, such as Git, Chef and Puppet
- Gather and map business rules to technical implementation of ServiceNow Helsinki release /// Integrate with SCCM & SCOM /// Built forms and Workflows for Service Catalog /// Created events, templates, and email notifications.
- /// Used Update Set for moving customizations from one instance to another. /// Created Discovery Schedules to capture the CIs and build CMDB.
- /// MID Server Installation, configuration and also pointing them to the instances. /// Worked on Import Sets, Transform maps and Business Service Maps /// User AD Integration. /// Worked on building CI relationships (Applications, Data Stores and Software Modules) and mapped them in ServiceNow /// Create new applications, modules, and tables. /// Personalize and create forms and fields. /// Build ad-hoc reports and schedule them. /// Modify business rules and client scripts. /// Worked on Access Control Rules. /// Worked on UI Policies, UI Actions and Qualifier
Confidential
Sr. System Engineer
Environment: AWS, MS SCOM 2005/2012, MS SCCM, MS Orchestrator, CA SDM, SOI
Responsibilities:
- Was part of team responsible for Deploying, managing, and operating scalable, highly available, and fault tolerant systems on AWS /// Work on a DevOps team, responsible for implementation and administration of big data solutions, virtualized (and cloud) infrastructure (including AWS) /// Advise customers on Cloud solutions options, discuss benefits and risks of each to recommend solutions that align with their business needs.
- /// Administer Amazon Web Services (AWS) environments (Ec2, Network, ELB, etc), security groups, VPCs, ingress/egress rules, etc. /// Selecting the appropriate AWS service based on compute, data, or security requirements /// Migrating existing on-premises applications to AWS /// Implementing and controlling the flow of data to and from AWS /// Work on AWS Redshift and integration with Tableau for reporting. /// Load data and information in parallel to each node from Amazon DynamoDB, Amazon S3 and EC2 and on-premise servers using SSH access.
- Gather and map business rules to technical implementation of ServiceNow Fuji release /// MID Server Installation, configuration and also pointing them to the instances.
- /// Worked on Import Sets, Transform maps and Business Service Maps /// Integrate with SCCM & SCOM /// Built forms and Workflows for Service Catalog
- /// Created events, templates, and email notifications. /// Used Update Set for moving customizations from one instance to another. /// Created Discovery Schedules to capture the CIs and build CMDB.
- Designed, implemented, engineered, managed and maintained Microsoft Systems Center (SCCM, SCOM, Orchestrator) with 1300+ agents.
- Provided application support for SCCM, including build customized installations of software operating system images, and configurations multiple desktop system /// Provide the initial installation of an operating system and/or software on a new machine /// Push software, patches, configurations, and updates to individual machines or groups of machines /// Rebuild a system that has been compromised /// Run reports - Hardware and software inventories, Computer details, Network information, Compliance, Software deployment status, Virus/Malware infections and status, Disk space
- Configured CA SOI Dashboard, Event / Alert Mgt. /// App monitoring using CA APM java/.net agent. /// Configured monitoring for Network Devices, Windows/UNIX OS, SNMP traps, syslog and Windows event log, memory and CPU utilization, network and disk I/O etc.
Confidential
Sr. System Engineer
Environment: MS SCOM 2007, Unicenter NSM, Spectrum
Responsibilities:
- Performed planning, designing, development, Implement, Integrate and testing of Enterprise Management/Monitoring Implementations (MS SCOM 2007, Unicenter NSM, Spectrum, eHealth, USM SMA, USD, UAM).
- Managed 1100+ servers located in 3 regional Data Centers (EMEA, AMER and APAC) /// Configured Un-trusted domain and DMZ Server monitoring with SCOM 2007 Gateway Servers using s.
- Imported Management packs from the Microsoft Pinpoint SCOM Management Pack Catalog /// Hardware Monitoring like HP, Dell through vendor recommended Management Packs /// Third party Applications monitoring like Citrix through vendor recommended Management Packs.
- Designed and implemented the Custom Management Packs based on the Clients requirement. Maintaining backup of the Custom/Unsealed MP’s /// Fine tune SCOM Management Packs based on Infrastructure setup and best practices using authoring console.
- Configured the Groups, Monitors, Rules, Tasks and Views /// Creating alert Notifications based on the Technologies /// Configured and set overrides, worked with and created connectors to allow data to flow outside of SCOM /// Troubleshot performance, network, or Management Pack issues /// Configure custom reports using SSRS against data warehouse.
Confidential
Management Associate
Environment: CA USD 11.2, NSM, Spectrum
Responsibilities:
- Co-ordinated with consultants in the team in implementing solutions: Unicenter Service Desk r11.2, Unicenter NSM r 11.1, Spectrum, eHealth, Mgmt for IBM Web Sphere, IBM Web Server
- Unicenter System Performance Management and eTrust Security Command Center that form a part of the MOI Portal Infrastructure