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Tier Ii Tac Support Engineer Resume

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New, JerseY

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SUMMARY

  • Gain a challenging and rewarding position in the field of Information Security, Network and Computer Systems with an organization that recognizes my true potential, and provides me sufficient avenues for professional growth.

PROFESSIONAL WORK EXPERIENCE

Tier II TAC Support Engineer

Confidential, New Jersey

Responsibilities:

  • Solve technical problems relating to configuration, and troubleshooting of server load balancer, IDS, IPS, and Monitor Devices based on L2 - L7 parameters.
  • Develop and document knowledge base articles.
  • Recreate customer’s network environment on a Technical Lab to replicate issues and analyze traffic patterns.
  • Interact with clients and keep record on ticketing system.

Network Engineer

Confidential

Responsibilities:

  • Improve of physical and logical network topology on L2-L3.
  • Configuration of L2-L4 devices, and suggest better Access Control List on Firewalls and Routers.
  • Improve network performance.
  • Design, develop, implement and maintain computer network.
  • Analyze the networking needs of the business and plan solutions.

IT Consultant

Confidential

  • Developed IT system specifications after evaluating customer's nature of work and business volume.
  • Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking.
  • Set up, secured, and maintained wireless networks including TCP/IP routing and firewall configuration.

TECHNICAL SKILLS

  • Advance and Professional English, Native Spanish, and Basic Portuguese
  • Interpersonal Communication
  • Networking L1-L7
  • Windows Servers, Linux Ubuntu\Fedora, MAC IOS
  • Virtualization VMware ESXI.
  • Programming Java, C++, and Objective C

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