OVERVIEW:

Over twenty years of experience in Telecommunications Networking. Set up and configured networks from ground up to include from the desktop, to cabling and to the router configuration. Assisted in both designing and the design changes of network layout(s), using both ‘best’ practices and ease of installation/configuration, these changes were based on current and needed network topologies. I have a proven track record of; strong analytical skills can do attitude and no nonsense approach to solving problems.

SUMMARY OF EXPERIENCE:

• Experience in gathering requirements from business and IT professionals and translating the requirements into technical requirements suitable for engineering.
• Telephony applications both in carrier and in private business environments.
• Familiarity with Cisco, Avaya and NEC telephony environments, and many KSU environments including the Merlin and Panasonic Keyless Systems.
• Inter Exchange Carrier (IXC) knowledge, Competitive Local Exchange Carrier (CLEC), Networking and knowledge of networking protocols and terminology. Including design, engineering and provisioning best practices.
• Familiar with video conferencing, voice network design and configuration and troubleshooting.
• Experience with VoIP as well as integration of data and voice platforms.
• Strong communication, interpersonal, and time management skills.
• Strong ability to work in large or small organizations, as part of a team or individually.
• Sill set includes working knowledge of the following software: Microsoft Word, Excel, PowerPoint, and Outlook Mail.
• Provisioning and engineering experience on large to small scale projects using problem solving abilities/critical thinking skills covering both telecommunications and data network infrastructures.
• A self - starter, who can focus on the work that needs to be performed and be able to work independently with little to no management supervision.
• My experience includes design, engineering and provisioning of voice and data communications networks, including LAN, WAN and Campus area Networks.
• I have worked in both the service side and enterprise side of the telecommunications carrier arena.
• I can provide consulting service to Corporate as well as Business Partners covering all aspects of telephony to include PBX, IVR, CTI, ACD, Toll or local carrier selection, and Voicemail networking.

TECHNICAL SKILLS:

TDM & IP Telephony:

Technologies: VoIP PSTN termination carrier and customer side support, configuration and design, VoIP Signaling with H323, SIP (G711 and G729), MGCP.

Equipment: Cisco Unified Communications Call Manager (CUCM) up to version 10.5, Cisco Unity Connection (CUC), Unified Communications Contact Center Enterprise (UCCE) up to version 10, Lucent NGS, Nortel 100, Nortel, 200, Avaya Campus PBX Systems, Nortel MICS, Nortel CICS, Shoretel Business Phone Systems, Comdial TDM PBX, Cisco voice support IOS on 1760, 1841, 2801, 2811, 2821, 2851, 2911, 2951, 3825, 3845, 3945, 3945e, 7600 series routers. Adtran voice support AoS on 924, 1335, 3400, 4300, 5300 series routers to support Voice and Data services. Oracle Session Border Controller up to version 7.x. Cisco 79xx, 88xx and SPA Phones. Polycom 400 & 500 Phones.

Information Assurance (IP Security):

Technologies: Design and implementation of DMZ, P2P VPNs SPI traffic inspection with logging.

Equipment: IOS Firewall, Cisco PIX, Cisco ASA, SonicWALL SOHO, SonicWALL NSA4600

Routing:

Technologies: Routing protocols RIPv2, OSPF, EIRGP, BGP, and 802.1q VLANs.

Equipment: Cisco 800, 1841, 1921, 1941, 2801, 2811, 2821, 2901, 2921, 2951, 3825, 3845, 3945, 7201, 7204, Cisco Catalyst line 1900, 2900. T-DAX and Titan DACS (Digital Access Cross-Connect System), For SONET used Cisco Transport Manager and Fujitsu Netsmart 500 to access the WDM Mux.

PC Technology:

Software: Visual Basic, VMware, Microsoft Virtual PC, MS Office.

Equipment: Windows based PC’s, Linux based PC’s

Cabling: Strong understanding of EIA/TIA specifications, Structure Cabling Systems

Test Equipment Used: Fluke Meters, Protocol Analyzers and plain old multi meters to test cabling conductivity, throughput and usability.

PROFESSIONAL EXPERIENCE:

Voice Engineer

Confidential, Columbus, OH

Responsibilities:

• Complete MAC orders to provision new VoIP telephony services on the CUCM platform.
• Perform troubleshooting and break/fix for telephony services that are not functioning properly.
• Assign out MAC and incident tickets out to team members.
• Work with leadership on upcoming projects to ensure that planning of those service changes are completed properly.
• Work with cut teams to ensure that LNP processes function properly and go as smoothly as possible, so as to cause least amount of downtime for colleagues.

Senior Network Engineer

Confidential, Columbus, OH

Responsibilities:

• Implemented changes in enterprise VPN design to improve network performance in order to ensure network continuity for all business applications required for enterprise, by implementing internet split tunneling.
• Implemented network design for disaster recovery solution for primary business applications.
• Configured and deployed Synology network attached storage solutions.
• Designed and implementing network changes to break out private companies from the public company network.
• Implemented changes in WAN design to improve internet access capability.
• Designed and implementing network design changes to allow for multiple hub and spoke configurations in the VPN design, to allow for multi-site direct communications.
• Set up quality control standards and process documentation for new technologies being deployed.

Network Quality Engineer

Confidential, Bloomington, IL

Responsibilities:

• Tested and analyzed new voice and data network technologies and solutions for a large insurance company’s network, prior to them being put them into the production environment.
• This work was done through projects and encompassed all aspects of telephony and data networking.
• This was a PCI compliant network so all testing and methodologies for PCI needed be observed.
• Some of the project areas I worked on included SD-WAN, FoIP, MPLS, CUCM, UCCE, CUC, SBC, SIP Trunk and HSRP.
• Primary job responsibilities included configuring and running BreakingPoint testing for capacity and network traffic analysis, running SIP trunk tests for DTMF and voice call quality and participating in engineering design session for new technologies.
• This position included designing and configuring all hardware and software required to complete the testing needed.
• This configuration and setup included programming routers, CUCM, UCCE, CUC, switches, and any other hardware required for the test analysis to be completed.
• F5 was used and tested against to ensure that different servers in the UCCE environment(s) were used and load balancing of the applications was tested.
• Testing for all aspects of the implementation, installation and deployment was completed for the project deployment schedule.
• Tested implementation and deployment of changes needed for Microsoft Lync to the Cisco Jabber client.
• Tested in house built VMWare software that automatically built from 1 to several hundred VM servers automatically.
• At height of testing initiatives was the primary tier 3 network support of over 60 Cisco routers and switches, 28 CUCM/CUC environments, and 24 UCCE environments being utilized for the test environments in addition to being the lead test analyst for networking technologies being used to support both voice and data services.
• Initially was charged with testing Avaya to Cisco configurations and scripts to move personnel over to the new CUCM platform and setting up training kits being sent to field locations in order to prepare personnel for the upcoming conversion.

Data Center Site Engineer

Confidential, Westerville, OH

Responsibilities:

• Monitor and maintain 3 separate data center locations
• Provide break fix support for servers and network infrastructure.

Network Operations Technician

Confidential, Dublin, OH

Responsibilities:

• Take customer requirements to create router/switch configuration(s) to support the network design of the customer and/or assist in redesigning of the network topology to better implement the requested services; to include iBGP, eBGP, EIGRP, OSPF, RIP and NHRP routing protocols, GRE tunnels, configure VPN tunnels; NAT/PAT translations, HSRP, QoS and any other service necessary for the customers router to function properly in the network design.
• Configure network edge/MPLS routers and firewalls to support customer requests, to include setting up the Closed User Group (CUG) and ensuing that only the services requested are bled into the CUG keeping all customers traffic separate from each other.
• Router configurations built are for Adtran and Cisco primarily where the work in the Edge/MPLS network is done on Cisco 7600 series, Juniper and Alcatel routers.
• Perform turn up of services including both Internet and MPLS on Ethernet, T3, T1 and SONET.
• Configure and turn up VoIP network services for customers to include SIP Trunk, Hosted VoIP now called Managed VoIP, VoIP to Analog and VoIP to PRI/T1 services and Voice Mail as required using IP Unity. We support H.323, SIP B and MGCP protocols in our VoIP network, using a mix of directly connected phones from Cisco and Polycom using MGCP or SIP protocols and routers that deliver the VoIP via Analog and T1 (PRI).
• One of the VoIP products we have is called Wholesale/Retail (WVP/RVP) VoIP which utilizes an Acme SBC and supports both H.323 and SIP configurations.
• This product offering is not being sold as extensively as it once was with the new SIP trunk offering taking precedence, which does not support H.323.
• At one point was in charge of the Managed VoIP product as the single point of contact or subject matter expert until I transitioned onto second shift and handed this off to a lead tech (Ops Tech III) on first shift.
• Assist in trouble shooting during turn up, utilizing both on site technicians giving me information and the tools available to me to find the problems with the circuits in the most expedient manner possible. I am one of 3 techs that fully support both data and VoIP services from cradle to grave in the department.
• What this means is that I am fully versed on how our data and VoIP back end systems work so am usually one of the ones tasked with working on new products and/or new processes.

Field Engineer

Confidential, Columbus, OH

Responsibilities:

• I supported all of the customer’s hardware to include cabling, personal computers, POS terminals, phones and ATM machines.
• This was throughout central OH from Marion to Cincinnati.

Telecommunications Voice Engineer

Confidential, Marysville, OH

Responsibilities:

• Maintained cable infrastructure for Confidential as an onsite technician.
• I facilitated MAC and service orders in support of phone network.
• I assisted in conversion from traditional PBX system to a VOIP solution utilizing the Cisco Call Manager and Cisco VOIP phones.

IT / Telecom Consultant

Confidential, Columbus, OH

Responsibilities:

• I supported multiple small to medium sized business customers in their computer and telecommunications networks.
• Ensured that networks were designed and working properly. Installed any necessary cabling for any MAC orders to the existing network or wired new networks.
• Configured routers, computers, servers and other equipment to function properly for the network designed.

Technical Consultant

Confidential, Columbus, OH

Responsibilities:

• Set up customer requirements documents for sale orders being submitted to network provisioning.
• Ensured orders were accurate and complete based on customer needs analysis.
• I completed site surveys and interviews with customers to ensure that all of the customer requirements were met by the order being submitted.
• I was laid off.

Systems Design Engineer

Confidential, Duluth, Georgia

Responsibilities:

• Responsible for ensuring all service orders were complete enough in order to process through provisioning center and that KMC offers the services requested by the sales offices.
• Complete end to end circuit design to include ordering of customer premise equipment needs for delivery of all services requested.
• I was responsible for design and implementation of monthly customer metrics reports and weekly FOC reports.
• Responsible for process and needs analysis for the impact of all new technologies on provisioning center.
• Perform quality analysis on processes and procedures for the provisioning center.
• I utilized Lucent and Fujitsu equipment to deliver services via both copper and Fiber Optic cabling systems.
• I designed and maintained spreadsheets to aid in determining whether a customer order, would meet payback and IRR criteria set by KMC senior management team.
• Specified necessary equipment for DS1 through OC12, in order to deliver requested services, this included all cards, shelves, racks, etc.
• This company went out of business.