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Solutions Architect / Professional Services Manager Resume

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SUMMARY:

A highly accomplished and technically proficient Senior Network Engineer with proven capabiltiies in router/switch administration, deployment, management, operational support, configuration management, network security and project management. Leverages dynamic forward - thinking and keen attention-to-detail to identify issues, implement best practices, and provide lasting solutions. A top-performing and interpersonal leader who contributes to the short- and long-term success of an organization. Excellent verbal and written skills with a strong team-leadership orientation.

CORE COMPETENCIES:

  • Provided Enterprise product and service solutions to end-customers, as well as Enterprise router and switch administration experience (Cisco routers 2600, 2960, 3560G, 3650, 3750G, 3850, 4300, 4500-X, 6509 & 7500 switches.
  • Network and application performance management subject matter expert.
  • Expertise in multi-vendor cloud/storage, virtual servers, firewalls, WAN, LAN, and Metro environments. VMware / NetApp.
  • Deployment of network security and vulnerability assessment professional services. Certified Ethical Hacker (EC Council)
  • Deployed new HW and SW technologies as part of customer POC’s, guided by their requirements.
  • Provided large-scale project management and team leadership skills and security requirements in accordance with PMO.
  • Entreprenurial business orientation- Formal business owner / CEO focused on current business opportunities.

EXPERIENCE:

Confidential

Solutions Architect / Professional Services Manager

Responsibilities:

  • Direct work with customers on pending IT initiatives and upgrades.
  • High performance connectivity, Global LAN, WAN, VMware and d Confidential center refresh programs.
  • US Regional technical representative and customer support of major international accounts based on VMware, Cisco, Riverbed, NetApp and other leading technologies.
  • Security services development/deployment- Vulnerability and pen test subscription services
  • Statement of Work, Sub contracts to client direction and project management. CCW BOM’s and configuration.
  • Integration of Cloud services. NetApp, VMware, MS Azure and Amazon AWS.
  • WAN/SD-WAN and Application Performance Optimization product and service technical sales (Riverbed & InfoVista)

Confidential, Santa Ana, California

Technical Services Architect

Responsibilities:

  • Developed technical competence and customer service skills to represent company and partners in client engagements.
  • Provided service practices including IT security vulnerability and penetration testing, voice/video readiness, network infrastructure and application health assessment services.
  • Enterprise Cisco ASA/Firepower services development in direct conjunction with Cisco. Additional CCNA studies.

Confidential, Tustin, California

Senior Systems Monitor Administrator

Responsibilities:

  • Served as primary administration of NetQoS system/suite.
  • Compiled SuperAgent, NetVoyant, Reporter Analyzer, Unified Communications Monitor, and NPC/reports.
  • Supported highest priority project initiatives for proactive monitoring of major corporate business-critical application groups worldwide to provide interactive application performance monitoring and notification.
  • Interfaced with monitoring team supporting other network monitoring applications.
  • Managed ongoing system development with multiple application managing groups and network engineering.

Confidential, Redmond, WA

Network Project Manager

Responsibilities:

  • Deployment of major and critical network projects for Microsoft, serving Microsoft and it’s major commercial, healthcare and government customers.
  • Extensive understanding and knowledge of core networking deployments, networking domain concepts & TCP/ IP protocols, engaging project management skills & methodologies, enforcing project and program management standards, managing critical infrastructure projects using current virtual PM management systems.
  • Responsible for as many as 40 projects.

Confidential, Tustin, California

Company Owner/CEO, Senior Managing Consultant/Senior Network Sales Engineer

Responsibilities:

  • Provided technical engineering and integration support of enterprise network technology projects.
  • Served as consulting professional services engineer specializing in network infrastructure technologies, network monitoring, health assessments and optimization services using NetQOS, NetScout, Solarwinds and Network Instruments technologies.
  • Led corporate training with NetQoS and NetScout suite of APM/NMS tools.
  • Approved CA service provider. Multiple network-based enterprise management and optimization solutions.
  • Managed network administration, 802.11 wireless with RFID technologies, network security, VOIP, and network analysis.
  • Enterprise wireless system design, deployment, site assessment and support of Cisco, Extreme, Enterasys and Motorola.
  • Oversaw and delivered customer technical training services and curriculum development.

Confidential, Everett, Washington

Network Systems/Sales Engineer

Responsibilities:

  • Provided pre- and post-sales engineering support of Confidential Optiview network performance and hand-held analysis product line in support of five sales representatives.
  • Oversaw workshops, technical presentations, customer training, and product proof-of-concept installations.
  • Managed network application performance monitoring and NetFlow.

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