SUMMARY:

• 24x7 “Hands - on” Operations / ITIL V3 & ITML Frameworks / Windows-Mac Desktops & End Users Support / High-Performing Team Building / Service Delivery KPI’s CSF’s OLA & SLA, RCA / Project Engineering / Technology Needs Assessment / Infrastructure Architecture / Datacenters Build & Operations / Datacenter Virtualization & VDI, XenApp, XenDesktop / Windows Domain Services / IBM Mainframes Administration / Exchange & Messaging Systems / LAN-WAN Networks / Indoor/Outdoor Wireless, RFID & GPS / Data Storage SAN, NAS, VSAN / VoIP-Telecom & Mobile Devices / ERP, CRM & Database Implementations / Assets Inventory Management / Software Licensing Management / Technical Documentation: MOP’s & SOP’s / Disaster Recovery & Business Continuity / CCTV, IP Cameras and Incident detection / Strategic Capacity Planning & Roadmap / Vendor Management / Contract Negotiation / Cost Reduction / Budget Forecast OPEX/CAPEX / Procurement RFF, RFP, RFQ, SOW / Risk & Security Mitigation / Proactive Systems Monitoring / Audit Compliance: PCI, SOX, HIPAA, FAA, SAS70, SSAE 16 / Safety Compliance: NFPA, OSHA / Private Cloud Services: SaaS, PaaS, IaaS / Public Cloud: AWS, Azure, 365, G-Suite

TECHNICAL SKILLS:

Datacenters: HVAC, Cooling-Airflow Systems, Central UPS, Power Generator, PDU’s, Switchgear, FM200 Fire Suppressor, Structured cabling, AV Systems / LAN Cisco SW3760, SW2960, 4507R+E, 65xx Nexus 55xx, Brocades FC / Wireless WLC5520, WLC2504, AP’s37xx, Meraki, Heat map / WAN MPLS, Cisco Router 36x, 26xx, Riverbed, R38xx, T1, DS3, MetroE, PRI, SIP / Firewalls Fortinet 100D, 200D, ASA 55xx/Firepower, VPN, Barracuda, SonicWALL / Protocols TCP/IP, UDP, IPv4, IPv6, RIP, IGRP, EIGRP, OSPF, BGP, NAT, QoS, IPsec, HTTP, HTTPS, SNMP, SMTP, SSH, F5 Balancing, SNMP, IMAP, POP3 / Cabling CAT5/6, Optic fiber, FC, FCoE / Virtualization VMWare ESXI v5.x, 6.x, VCenter v5, v6.x, VCOPS, VRealize, NSX, Hyper-V, Citrix Server, XENDesktop, XENApp / Admin Tools Microsoft SCCM, SCOM, Norton Ghost, Acronis, LanSweeper, PGP HD encryption, Dameware, Team Viewer / Telecom Cisco VoIP, Call Manager, Avaya PBX, Asterisk, Nortel PBX, POTS, ACD, CTI, Nice Logger, IVR, RADS / SAN/NAS Oracle Pillar, Nimble, Pure Storage, Compellent, EMC, NetApp, Isilon, QNap, VSAN / Backup/Recovery CommVault, ArcServe, NetBackup, Ultrabac, Symantec Exec, Veeam Backup / Windows Servers 2003, 2008, 2012, 2016, PowerShell Scripting, MS-DOS / Workstations XP, W7, W8x, W10, COW / Domain Services AD, LDAP, DFS, DNS, GPO, DHCP, IIS, NFS, FTP, WDS, RDS, Radius / Non-Windows OS RedHat, CentOS, Ubuntu, MacOS, IOS, IBM Mainframes, AS400 / Antivirus Symantec EPP, McAfee, Kaspersky, Panda AVS / Public Cloud AWS, AZURE, Office 365, Gsuite / Monitoring Tools Cisco Prime infrastructure, Solarwinds, Nagios, OpenView, Active Experts, SpiceWorks, PRTG, Wireshark, Vandyke CRT, Putty / Messaging/Collaboration Exchange, Office, Skype for Business, SharePoint, Cisco Jabber, WebEx / Mobility Blackberry, IPhone, IPad, Android, BYOD, Mobil-Iron / Security Systems CCTV, Infrared sensors, Tapes/DVR/DVD recorders, Local/Remote Alarms, IP/Webcams, Incidences systems detectors. Nice Vision, Avigilion, IoT, Smart Home & Office Systems, Audio/Video Systems / Database/Applications SQL, Oracle, SAP, Microsoft Dynamics AX/Navision/Great Plains/365, Microsoft Power BI, JD Edwards, PeopleSoft, Amadeus, Sabre Interact, Bag Manager, Flight Information Display, Kiosks, CUTE, IMuse, FIDS, EVIDS, Airlines CRM, Terminal Operations Systems (TOS), TMS, EDI, GIS Systems RFID/GPS, Crystal Reports, Remedy, Service Now.

PROFESSIONAL EXPERIENCE:

IT Manager

Confidential, Los Angeles, CA

Responsibilities:

• Managed 24x7 Infrastructure and ITIL Service Operations West Coast and Alaska Terminals, Logistic and administration facilities in a highly complex, critical technology environment supporting 800+ end users keeping 99.99% systems up-time.
• Built a team of high performing systems engineers providing Level 1, Level 2 and Level 3 support Service NOW.
• Managed 2M+ operations budget, negotiated vendors and provider’s contracts reducing over 30% in operational cost.
• Maintained Hardware and Software Life Cycle Management Across West Coast Terminals and Offices.
• Built 40 VM’s Windows 2016, Linux CentOS and P2V 50 existing 2003, 2008, 2012 Windows Servers.
• Deployed over 300+ Physical Dell Desktops, 50+ Dell Latitude 7450/7470 Laptops and 20+ Virtual Desktops Windows 7/10.
• Implemented UCS VoIP telecom systems, Cisco Call Manager, Call Center ACD/CTI and Jabber.
• Rebuilt HP Pro DL580 G7 Hosts and upgraded the VMware infrastructure from v5.0 to 5.5.x, Vcenter 5 and VCOPS.
• Build Virtual Infrastructure with clustered UCS Hosts, VMWare ESXi v6.5, VCenter 6.5, VRealize, Veeam Backup.
• Migrated all VM’s Servers and VDI to the new Virtual Datacenter Zero Downtime.
• Rebuilt and re-provisioned decommissioned HP hosts and built the Lab/Testing/Staging Virtual Environment.
• Implemented 50TB Nimble SAN Storage, rebuilt the existing 50TB SAN Oracle Pillar and re-provisioned for Backups.
• Deployed Servers/Desktop packages, Images and scheduled updates via Microsoft SCCM.
• Implemented McAfee Endpoint protection suite including configuration of McAfee Orchestrator.
• Designed and implemented Indoor Wireless Network Cisco UCS controllers 5520, Access Point i2702, POE SW Blades.
• Upgraded outdoor Cisco wireless with HA Clustered Cisco UCS Controllers 5520, Access Points, 2960C POE Switches.
• Collaborated deployment RFID with MAP 3D and GPS location System with MI-JACK technology.
• Upgraded Network Core 1G to10G redundant backbone single mode optic fiber ring.
• Designed and Implemented Datacenters Network CORE with Cisco Nexus 5500/Catalyst SW’s 4507+R.
• Replaced all stack switches with distribution Switches Catalyst 4507+R
• Offloaded Internet Services from MPLS Circuits to 100MB internet pipe over redundant Fortinet Firewalls 200D.
• Implemented redundant Clustered Cisco ASA 5525-X Firewall with Firepower connecting US Customs.
• Designed and Built a secondary Datacenter for colocation services and Disaster recovery.
• Designed and Implemented security systems for monitoring access to Datacenters, MDF’s and IDF’s
• Upgraded and Maintained Datacenters central UPS, PDU’s HVAC and Fire Suppression systems
• Installed and configured CCTV Surveillance System, IP Cameras and Incident detection software.
• Implemented Network Monitoring and Inventory Tools: Active Experts, Cisco Prime, Solarwinds, LAN Sweeper.
• Analyzed data flow and designed the Infrastructure Architecture for Hosting the ERP’s and terminal Applications.
• Planned/coordinated migration of DC AD Federation Services and Exchange 5 Hybrid, Microsoft Office 365.
• Coordinated IBM Mainframe Infrastructure maintenance and Support Services.

Global Datacenter Manager

Confidential, Alsip Illinois

Responsibilities:

• Managed Global Data-center Operations, Project Engineering, Architecture Design, Staff, Vendors and Contractors.
• Provided Level 2 and Level 3 support on Datacenter and infrastructure Issues.
• Provided Level 2, Level 3 support of corporate Exchange 2010, Messaging System, and Web Applications.
• Managed Implementation, change control and escalations, test and release.
• Improved the DC documentation, inventory on current infrastructure assets and configurations.
• Built Virtual Infrastructure Hosts Cisco UCS 5108 Blade with VMware 5.5, VCenter 5 and VCOPS.
• Designed, implemented Disaster Recovery and Business Continuity Plan.
• Kept infrastructure availability and system uptime in 99.99%.
• Analyzed Data Flow and designed Infrastructure Architecture for replacing existing ERP System.
• Implemented SQL Data warehouse for Hosting the Microsoft Dynamics.
• Implemented Global Backup solution based on Commvault Solutions.
• Improved Global Domain services architecture.

IT Site Administrator Infrastructure & Operations

Confidential, Los Angeles, CA

Responsibilities:

• Managed 24x7 ITIL Technical Services Tier 1, Tier 2 Tier 3, Tier 4 support for 40+ Airlines at LAX and PHX Airports.
• Managed infrastructure project engineering, configuration management, problem, change control and release.
• Maintained CRM’s, Web Applications, Bag managers, Kiosks, Flight Information Displays and EVIDS keeping 99% Uptime.
• Served as Single Point of Contact and Subject Matter Expert for Airports and Airlines Customers.
• Supervised Staff providing leadership, mentoring, coaching and evaluation.
• Accomplished customers’ SLA and Infrastructure availability in a 99.99% during three years.
• Provided Monthly presentation to customers on SLA/KPI’s, RCA’s and CSF’s.

IT Manager

Confidential

Responsibilities:

• Managed IT Service Operations for Call Centers  confidential  providing outsourced customers service for enterprise clients Mediacom, My-Space & Post Media Network; delivering infrastructure end user support for over 300 agents.
• Built Call Centers IT Infrastructure, Cisco Switches, Routers, Firewalls 12 HP ProLiant Servers, 200+ HP Win-XP Desktops, Symantec EP, Symantec Backup, Microsoft Exchange, Office v2007, v2010, CCTV/Access Security System, Avaya Telecom PBX, Hard/Soft Phones, ACD’s, CTI’s, CRM, Web Servers, Call Centers CRM Applications.

IT Manager

Confidential

Responsibilities:

• Managed IT Service Operations for Call Centers in  confidential providing outsourced customers service for two US major Wireless telecom providers T-Mobile & Boost Mobile; delivered end user support to 800+ Agents.
• Built Call Centers IT Infrastructure, Cisco Switches, Routers, Avaya PBX/Gateway, 24 HP ProLiant Win-2003 Servers, 350+ Dell Win-XP Desktops, McAfee EP, Veritas Backup, Microsoft Exchange, Office 2007, ACD’s, CTI’s, CCTV Security System, Access Control System, Web Servers, Call Centers Applications.