SUMMARY:

• Desktop configuration and Imaging using DISM, Ghost, Drive Image, MS ImageX, Acronis TrueImage -
• Server based OS & software deployment using Altiris, KACE, MS MDT, BDS & SCCM-
• Microsoft OS & Office deployment and data migration implementation manually and via scripting (eg WinPE, PXE, USMT)-
• Technical and other writing: Test plans, Knowledge articles, Help files, training, product documentation, Usage guides, personal blog-
• Platforms - MS Windows XP/Vista/ 7/10/2008/2012, Mac OSX-
• Smartphone setup, deployment and connectivity troubleshooting - iOS, Android, Blackberry/RIM-
• WiFi / Router / WAP assessment, setup and troubleshooting-
• MS Office - 16 years (98/2000/XP/ 2003/2007/2010/2013/2016/ O365) usage, support and implementation-
• Equally at home with all customers, novice to power user, clerk to maintenance staff, and guest to CEO-
• Service-oriented, keeping a careful balance between client needs and the bottom line-
• Methodical, dogged pursuit of problem resolution, using linear, intuitive and cluster troubleshooting-
• Documenting and tracking progress of work via variety of ticketing software and processes-
• Equally effective when operating as individual, team leader, or team member-
• At home in any environment of any size. Flexibility is a core component. Communication is key

PROFESSIONAL EXPERIENCE:

SCCM System Engineer

Confidential, - San Francisco

Responsibilities:

• SCCM / Windows 10 / Office 365 migration project consulting for 6000+ systems worldwide
• Configure and maintain deployments for Applications, Packages, Task Sequences, USMT, OSD Lite and Zero Touch
• Automate tasks and processes using WMI, Powershell and commandline scripting

Desktop Windows System Engineer

Confidential

Responsibilities:

• Windows 10 / Office 365 migration project consulting for 5000+ systems nationwide
• Research, evaluate, develop, implement Windows 10 design and standards
• Clarify client needs and verify that current and planned solutions are compatible
• Oversee technicians; monitor and document deployment systems, processes and interactions to provide solutions and improvements
• Consolidate, assess, install test applications, provide solutions for owners and stakeholders
• Maintain application repository, user data, including scripted backup as needed
• Document organization and retention via SharePoint

Desktop Engineer

Confidential - San Jose

Responsibilities:

• Project-based Desktop Engineering engagements with clients of varying size and location with disparate needs.
• Data and OS Migration, DevOps & Automation, Systems Engineering, and Technical Program Management.

Software DataSystem Manufacturing Engineer

Confidential, - Santa Clara

Responsibilities:

• Software and Operating System configuration, imaging and packaging
• Led Windows 10 Project to produce a client-ready multi-lingual secure version of OS for deployment to 50000+ customers
• Interfaced, planned and scheduled production builds with Manufacturing, Vendors and Partners
• Produced multiple OS images (including 7, 10, 2008, 2012) and software installation scripting packages to mesh systems to laboratory equipment
• Designed, created, tested, improved OS, software, imaging and packaging solutions
• Investigation and implementation of new manufacturing technologies & processes

Desktop Administrator

Confidential - San Francisco

Responsibilities:

• Escalation Desktop support via face to face, phone, and Lync/IM
• Mac OSX & Windows 7 imaging, upgrades, troubleshooting
• Software migration and configuration for Office 2010/2013
• Printer installation and network configuration using DHCP
• Workstation/Laptop Install/Move/Add/Change and Solution documentation

Windows Administrator

Confidential

Responsibilities:

• Windows XP to Windows 7 migration
• Test, Design and Implement Desktop Imaging system for Windows
• Test and Implement HelpDesk tracking system
• Technical issue analysis, solutions, implementation, documentation
• User account maintenance in Novell, Active Directory and other systems
• Network, Desktop and Printer troubleshooting as needed
• Hardware and software purchasing

Desktop Administrator

Confidential - San Mateo

Responsibilities:

• Windows XP to Windows 7 migration
• Desktop Imaging, Mac & Windows, using Dell KACE system
• Smartphone deployment and maintenance
• Technical issue analysis, solutions, implementation, documentation
• User account maintenance in Active Directory and other systems
• Network and Desktop troubleshooting as needed
• Hardware and software purchasing

Solutions Provider/Owner/Lead Technician

Confidential - San Francisco

Responsibilities:

• Self-employed creating IS solutions for small businessesWindows imaging, setup, and maintenance
• Software, peripheral, network, internet installation and maintenance
• Client support, training and Vendor management & Software licensing

Windows Systems Administrator

Confidential - San Francisco Bay Area

Responsibilities:

• Technical issue analysis, solutions, implementation, documentation.
• Interface with Vendors for Hardware Procurement and Software licensing, support and deployment
• User account maintenance in Active Directory and other systems.
• Software support, package creation, maintenance and deployment via Altiris & KACE.
• Desktop image creation, deployment & maintenance via Altiris & KACE.
• User State migration using Altiris PC Transplant, Microsoft USMT and other methodologies
• Creating and maintaining scripts in VB, Java, XML, SQL, .bat, and proprietary systems for reporting and configuration
• Printer/Scanner installation, updates, maintenance
• Document organization and retention via SharePoint
• Assess, analyze and recommend necessary changes to appropriate systems

Systems Consultant

Confidential, San Francisco

Responsibilities:

• USMT scripting in XML and INI to Assist with BDD packaging.User Migration support for XP and Vista.
• Support and train enterprise stakeholders in large-scale system migrations