IT Support/Administration Assistant Resume

TECHNICAL SKILLS

Help desk for multiple Windows OS: XP, Windows 7, 8, 8.1, and 10 and email usage
Microsoft Office 2007, 2010, 2012 and 365
Followed and executed small project management methods
Developed relational databases using Microsoft Access
Creation of ISO for software deployment updates
Experience in systems analysis; use of the systems development life cycle (SDLC), development of entity relationship diagram (ERD), and zero diagram usage
Installing various software packages for different Windows OS
Data analysis with Microsoft Excel
Developed new employee orientation presentation
Familiar with the construction of and management databases using Microsoft Access and SQL
Compile and present to management KPI monthly and quarterly
Experience in virtual machine building and remote deployment
Familiar with various programming languages, including C++, Visual Basic, HTML, and SQL
Implemented IPv4 address distribution and familiar with IPv6 address distribution

PROFESSIONAL EXPERIENCE

Confidential

IT Support/Administration Assistant

Responsibilities:

Teacher Assistant

Confidential

Responsibilities:

Tutored students and graded papers for undergraduate students in Microsoft Suite 2012 and Visual Basic.
Improved undergraduate experience by giving them the necessary tools to maximize classroom performance
Researched advance topics for Professor Abraham's article to the Information Systems Education Journal

Confidential

Student Veterans Club

Responsibilities:

Overseeing all project
Time management assistance for everyone in the group
Documentation of biweekly meetings
Team input during brainstorming and problem solving group projects assisting with getting enough hands to do all that was necessary
Communication of agendas and minutes to all active group members, via email, Facebook, text messages, and phone calls to all members

Confidential

Physical Therapy Assistant

Responsibilities: