SUMMARY

• Over 17 years of Professional Hands - On IT Experience
• Over 15 years of Desktop Engineering & Administration Primarily for Windows Desktops but Apple Mac’s & Linux Desktops as well
• Over 12 years of SMS/SCCM Administration & Engineering with versions including SMS 2.0/SMS 2003/SCCM 2007 R3 & SCCM 2012 - Administration & Engineering duties included site creation, collection creations, application packaging & deployments, advertisement creation, query creation for use with deployments & reporting
• Over 15 years of OS Deployments/Migrations/Conversions & Image Creation/Management
• Over 14 years of Application Packaging & Automated/Unattended Installations

PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

Sr. Desktop Engineer

Responsibilities:

• I worked for Confidential with Scicom Infrastructure Services for the client of the Genuine Parts Company NAPA division. I was involved in a project that migrated approximately 20,000 Windows 7 Professional workstations to Windows 10 Professional. My responsibilities were to provide 3rd level technical support throughout the entire migration process, including pre-migration preparation, deployment roll-out support & post-migration user/application/workstation support. I made recommendations/suggestions to streamline the process & minimize potential issues. This project allowed me to gain valuable, practical insight into Windows 10 & the Altiris Management System, which was used for the deployment process.
• I worked for Apex Systems, with Unisys, for the client of Capital One on a Windows XP to Windows 7 Professional Conversion project. This project involves migrating users workstations from Windows XP to Windows 7 Professional 64-bit using a Network Boot PXE Client, an SCCM OSD Image deployment & an In-House Post-Imaging Application loading process the client calls “SALT” (SCCM Application Layering Tool). This project converted over 1000 workstations.
• Determining necessary/appropriate hardware requirements.
• Creating a migration strategy from the hosted environment to their own network environment.
• Standardizing employee applications as necessary.

Sr. Advisory LAN Analyst

Confidential

Responsibilities:

• Served as the Technical Team Lead for a Team comprised of 10 Desktop Technicians & Engineers in 2 locations.
• Tier I, II & III Workstation/Desktop Support/Administration/Engineer (primarily Windows workstations but some Apple Mac’s & Linux workstations as well) - Tier I & II Server Support/Administration (primarily Windows Servers but some Novell & Linux Servers as well) - Tier I Network Infrastructure Support/Maintenance.
• Installed, configured & administered Microsoft Systems Management Server (SMS) 1.2, 2.0 & 2003, Microsoft Systems Center Configuration Manager (SCCM) 2007 R2 & R3 including associated clients to approximately 2000 Endpoints in our Production, Model Office/Test & Development environments. These included On-Site systems, Business Critical Unattended Systems & remote user systems/laptops. These were used for OSD, software deployments, patch management, inventory & licensing management.
• Deployed an SCCM 2012 environment in a Test Lab to evaluate the potential future use in our Production Environment.
• Created, configured, tested & deployment of software packages for use with SMS & SCCM or to be installed manually. These included custom installation packages created with InstallShield/Flexera Admin Studio, Wise Install Studio, SMS Software Packager & the use of scripts ( VBScript, Powershell & compiled WinBatch ). Also the creation of custom Transforms for customization to existing installation packages.
• Worked on a Proof of Concept project for the use of App-V Technologies within the company.
• Created, configured, tested & deployed computer system images for new users & computer replacement/refresh or repairs.
• Developed a post imaging process that was used during a roll-out of 3300 Windows Vista Business laptops to our field agents. Some of the key features of this process were generating a domain unique computer name, installing & configuring post imaging applications & encrypting a virtual machine directory.
• Managed Users Computer Operating System Migrations, including hardware & application testing & upgrades, user training. Helped design, develop & manage OS migrations of Windows 95/98 & IBM OS/2 V3, IBM OS/2 V3 to IBM OS/2 Warp 4 via OS/2 CID Server; Designed, developed & managed OS migrations of IBM OS2 Warp 4 to Windows NT 4.0, Windows N T 4.0 to Windows 2000, Windows NT 4.0 & Windows 2000 to Windows XP & Windows XP to Windows 7, via Symantec Ghost (using both bootable media & Ghost Server modes) & SMS/SCCM OSD.
• Designed, developed & managed the deployment of Windows XP workstations in 135 remote district offices using SysPrep, Unattended Installation Script & mini-setup wizard.
• Supported Stand-Alone Workstation/Desktop applications/software, In-House Client/Server applications/software & Enterprise Wide Client/Server applications/software between Baltimore MD, Durham NC & corporate Data Center in Cedar Rapids IA.
• Managed the Desktop migrations from a Windows Domain to Microsoft Active Directory environment (both in-house & remote desktops).
• Managed the Desktop migrations from a 10 Mbs Token Ring network infrastructure to a 100/1000 Mbs Ethernet network infrastructure.
• Created, configured, tested & deployed remote/virtual desktop solutions using Citrix XEN Workstation, Citrix XEN App, Citrix Server, VMWare Workstation & VMware VSphere.
• Developed, tested, deployed & administered Desktop & Laptop hardening protocols using local security policies & Microsoft Active Directory Group Policy Objects (GPO).
• Developed & documented procedures for hardware & software installations & /or configurations.
• Created, configured, tested, deployed & managed Unattended Workstations for use in running Business Critical Automated Processes.
• Developed Business Continuity & Disaster Recovery Plans for Desktops/Unattended Workstations/laptops.
• Modified and customized commercial & in-house programs for internal needs. Worked with in-house programmers on requirements & deployments for custom applications.
• Evaluated & developed installation, configuration procedures for new or upgraded application packages, both commercial & in-house.
• Installed and performed minor repairs to computer hardware (including servers) following design or installation specifications including -- SSD, SSD Cache, Hybrid & Mechanical HD’s, Floppy Drives, CD / DVD/ Blu-Ray drives, memory, mother boards, power supplies, add-in cards ( Video, Sound, NIC etc ), laptop keyboards & screens.

TECHNICAL SKILLS

• Full operational & technical support familiarity with the following operating systems -- Windows 95, Windows 98, Windows NT 4.0, Windows 2000, Windows XP ( 32 bit & 64 bit ), Windows Vista Business ( 32 bit & 64 bit ), Windows Vista Ultimate ( 32 bit & 64 bit ), Windows 7 Professional ( 32 bit & 64 bit ), Windows 7 Ultimate ( 32 bit & 64 bit ), Windows 10 64-bit Professional, Windows Server 2000, Windows Server 2003 & Windows Server 2008 - IBM OS2 Version 3 & Warp 4. – Intermediate operational & technical support familiarity with Microsoft Windows 8, 8.1 & 10 Professional, Ubuntu Desktop Linux & Fedora Desktop Linux.
• Full operational & technical support familiarity with the following Microsoft Office products -- Office 97, Office 2000, Office 2003, Office 2007, Office 2010 & Office 2013.
• Full operational & technical support familiarity with the following Microsoft products -- SMS 1.2, SMS 2.0., SMS 2003, SCCM 2007 R2/ R3, Operational familiarity with SCCM 2012 RTM – Microsoft SQL Server 2000, Microsoft SQL Server 2005, Microsoft SQL Server 2008.
• Strong operational & technical support familiarity with the Windows Registry & Windows Management Instrumentation ( WMI using WBEM ).
• Intermediate experience with MS PowerShell, Python, WinBatch, AutoIT, Ruby & Perl scripting languages.
• Full operational & technical support familiarity with the following Imaging & OS Deployment mechanisms -- Symantec Ghost v5 & up –Microsoft Unattended Installation using sysprep – Citrix XEN Desktop – Vmware Workstation. Operational familiarity with SMS / SCCM OSD, Citrix XEN App & Citrix Presentation Server, VMware VSphere.
• Experience with remote administration & support of workstations & laptops using various remote administration tools including Microsoft Remote Desktop Protocol (RDP), Microsoft NetMeeting, Microsoft SMS / SCCM Remote Control, Microsoft Communicator, Symantec pcAnywhere, RealVNC (unencrypted communications) & TightVNC (encrypted communications).
• Full operational & technical support familiarity with the following Ticket Reporting Applications -- Remedy, ServiceNow, FrontRange HEAT & Lotus Notes.